Gen Y - The Most Social Internet Generation
"Generation Y is the most well-rounded. They are the most likely to have access to the most online technologies most of their adult lives. That means they probably can't imagine a world without these online activities. They probably never had a chance to form habits like older generations..." said Susannah Fox, associate director at Pew Internet & American Life Project
She was speaking about the information from "Generations Online in 2009" was just released by the Pew project based on surveys conducted in August 2008. Of the Gen Y'ers (18-32 years old) surveyed,
72% watched videos online
67% used a social networking site
59% sent instant messages
60% created a profile on a social networking site
50% were most likely to use the Internet to play games
43% read a blog
20% created a blog
10% visited a virtual world
Gen X (33-44) showed a focus reflecting different preoccupations at their time of life
82% g0t information on health
80% bought online
65% bank online
64% visit government Web sites
57% watched videos online
55% got information online
38% sent instant messages
36% used social networking sites
34% read a blog
29% created a social networking site profile
10% created a blog
For the Generation 70-75 years of age, 45% are now online.
There is much more ....for businesses reaching out to the US domestic market via the Internet B2B or B2C, this report is essential reading.
You can download a pdf here - http://www.pewinternet.org/PPF/r/275/report_display.asp
There is no charge - thank you to the Pew Foundation!
0 comments »
Post new comment
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.

0 comments | 2730 reads 


