mei_lin_fung

Professionals Earn Customer Trust

Mei Lin Fung, Institute of Service Organization Excellence, Inc.

Mei Lin Fung works with Oklahoma State University's Spears Business School to offer certificate and performance management programs in business-customer relations. She recently assisted communications firm Avaya in developing an innovative public and private customer relations partnership, honored with the American Society of Competitiveness' Phillip B. Crosby Golden Medallion. Blog: Professionals Earn Customer Trust

Member for 1 year 47 weeks

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Recent Posts

Title

The Web That Time Forgot: Social Networks in the 1930s, '60s and '70s

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Blog
posted
Jun. 17, 2008;

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In 1934 Belgium, Paul Otlet imagined social networks where people could "participate, applaud, give ovations, sing in the chorus". He envisaged "the ability to trade messages, participate in...
Title

Sneakers That Rock

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Blog
posted
May. 28, 2008;

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I hate shopping.... but there we were on Saturday, looking for sneakers for my daughter at the mall. I'd already been wrung out by the experience of shopping for clothes with her. If I even looked at...
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Whole Foods ... Whole Customer ... Happy Experience ... Happy Customer

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Blog
posted
May. 18, 2008;

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It all started with Beef Stroganoff..... Inspired by the visit of a great cook, my cousin who normally eats Indian style vegetarian food, was inspired to cook something out of the ordinary and...
Title

You Can Learn From "Dell Hell." Dell Did

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Article
posted
Mar. 11, 2008;

3
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In 2007, Dell's CEO was replaced by founder Michael Dell. The warning alarm had sounded two years earlier on the Internet, when a blogger lamented: I just got a new Dell laptop and paid a fortune...
Title

"Like a Rock Band" CRM Wikipedia Definition

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Blog
posted
Feb. 1, 2008;

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Intrigued by the discussion in Customer Think about the definition of CRM, I went to take a look, and found it, well.... "so yesterday". So I've jumped in an started working my way down the text,...
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Enchanted! Apple Stores Emerge as the "Nordstrom of Technology"

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Blog
posted
Jan. 6, 2008;

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Apple's revenue has grown 42% in the quarter ending Sept 07, compared to the same quarter Sept 06. The Apple Store in NYC at 2 AM was filled with tourists straight from the airport, and last minute...
Title

Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates

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Article
posted
Dec. 17, 2007;

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My daughter and I were going to visit her grandparents in Singapore, Intelligent service = Service appreciated and valued by the customer = Service that is profitable for the business leaving...
Title

Social Media Jungle: Don't Get Lost; Get Educated

Type

Blog
posted
Dec. 15, 2007;

5
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Here's some sensible advice from G at Spatially Relevant telling the story of how a business was helped to take advantage of Face book. " A coordinated effort to social media By G This truly begs the...
Title

Performance Management Is The Key to Success in Contact Centers

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Blog
posted
Dec. 12, 2007;

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Dr. Baumin Lee, 95teleweb, cowrote this post. Of course we are too busy and don’t have enough time! When we go into work each day and see crisis and problems coming in like a tidal wave, it is...
Title

Emerging from Dell Hell: A Cautionary Tale of Customer Experience Management

Type

Blog
posted
Nov. 7, 2007;

6
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Dell had a very rude awakening when the "Dell Hell" Blog that was heard around the world. One customer, Jeff Jarvis wrote in his Buzzmachine blog about what his experience was as a customer. June 21,...