Mei_lin_fung

Learning to Earn Customer Trust by Mei Lin Fung

Mei Lin Fung, Institute of Service Organization Excellence, Inc.
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Mei Lin Fung, www.isoe.com blogs on ebCEM – evidence-based Customer Experience Management. The Service Leadership Transformation Program developed in an innovative public private partnership with Avaya and Oklahoma State University received the Phillip Crosby Golden Medallion in 2007. Her curriculum has been implemented by Microsoft Telesales in China, and Johnson and Johnson in Asia. She designed the first US Department of Labor approved Contact Center Apprenticeship Program in Oklahoma. Blog: Learning to Earn Customer Trust by Mei Lin Fung

 
Member for 2 years 27 weeks
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Recent Posts
  • Title
    Both Sides Now - Cloudware: A YOUTUBE Primer
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    Blog
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     Apr. 26, 2009;
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    I'm glad of the chance to say that there is almost nothing better than Judy Collins' voice: http://www.youtube.com/watch?v=tqY_JeyUWcw From her song, Both Sides Now....watch the youtube video...
  • Title
    A Tale of Two Sellers - Adventures on Amazon
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    Blog
    posted
     Mar. 20, 2009;
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    First - I had a GREAT month in February.... I just realized that my passion for trust is counter-cyclical..... people are really interested in learning to earn trust, now that the giant Trust-Ponzi...
  • Title
    Twitter Demographics - thanks to Social Media Today
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    Blog
    posted
     Mar. 13, 2009;
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    Thanks for Social Media Today for this http://www.socialmediatoday.com/SMC/78505 great to know this. PEW survey of usage on twitter or twitter-like service for online adults - 2253 interviews...
  • Title
    Sweet Tweets: Skittle's Adventures on the Digital Frontier
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    Blog
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     Mar. 5, 2009;
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    Skittles takes the first plunge....into the deep end of the Social Media pool. Quickly, lets define "the Deep End of the Social Media Pool": This is where a company's Brand is defined by what...
  • Title
    Gen Y - The Most Social Internet Generation
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    Blog
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     Jan. 30, 2009;
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    "Generation Y is the most well-rounded. They are the most likely to have access to the most online technologies most of their adult lives. That means they probably can't imagine a world without these...
  • Title
    Social Media in Action - In Your Neighbourhood?
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    Blog
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     Jan. 28, 2009;
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    Lately I've been noticing the blurring of lines between journalist and citizen (see earlier blog today) - so I was intrigued by this article in the Christian Science Monitor about Neighbourhood...
  • Title
    "The dogmas of the quiet past are inadequate to the stormy present" Abraham Lincoln
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    Blog
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     Jan. 28, 2009;
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    not that the past was so quiet really, with the Asian Financial Crisis of 1997, the 2000/2001 Dot Com Boom etc.... The quote is by Abraham Lincoln and mentioned by Tom Watson in his blog on Open...
  • Title
    Vendor Relationship Management - What Doc Searls is Looking For
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    Blog
    posted
     Jan. 22, 2009;
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    Doc Searls is a big name in the tech industry and jogged by a Forbes survey, has put forward his wish list for VRM http://blogs.law.harvard.edu/vrm/2009/01/21/whats-completely-screwed-abo... One...
  • Title
    Will We Change? CEM Musings on the Obama Inauguration
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    Blog
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     Jan. 21, 2009;
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    Did you get messages from around the world about the Obama inauguration? I did. Did you send messages to friends in the US and around the world? I did. Read in the New York Times last year that if...
  • Title
    The Web That Time Forgot: Social Networks in the 1930s, '60s and '70s
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    Blog
    posted
     Jun. 17, 2008;
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    In 1934 Belgium, Paul Otlet imagined social networks where people could "participate, applaud, give ovations, sing in the chorus". He envisaged "the ability to trade messages, participate in...