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CustomerThink.com is the world's largest online community focused on customer-centric business management. We cover CRM, CEM and Social Business through our web site and email newsletters that reach over 150,000 business leaders each month.

Advertisers Get Results!

CustomerThink offers performance-based advertising and sponsorship opportunities, backed by our Satisfaction Guarantee. Options include:

  • Live Web Event Sponsorship: Engage our audience with co-branded sponsored events, broadcast live with streaming audio.
  • Cost-Per-Lead: Generate leads by posting white papers, reports, case studies, or on-demand webcasts in our premium content library.
  • Email Alert: Send dedicated HTML messages targeted to your best prospects, by geography or company/job demographics.
  • Email Newsletter: Build your brand and generate leads with high-visibility ads in CustomerThink's Advisor newsletter.
  • Cost-Per-Click: Pay only for unique clicks to white paper, webinar and other promotions listed in the MarketPlace.
  • Banner Ads: Power up your brand and generate leads with leaderboard and large rectangle banners.

Trusted by Industry Leaders and Innovators

CustomerThink has earned repeat business from most of the world's leading CRM and CEM vendors, and from many specialized solution providers for marketing, sales, customer service and social media. Here are just a few of our recent advertisers.

Request Media Kit

For more details, please request our media kit by emailing advertise@customerthink.com. You will receive the media kit by automated response.

We're Here to Help

For immediate assistance, please contact Jennie Greer, Senior Operations Director, at 650-367-6030 or jgreer@customerthink.com.

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MarketPlace

Global Customer Experience Management Certification Program

[August 19-20, Johannesburg] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Customer Experience Management (CEM) Certification Program

[Oct 5-7, Scottsdale; Nov 15-16, London] Innovate, Differentiate, Execute–Learn how from the leaders who did it. Packed with 200 templates, tools and fast affordable ideas, this 2-day workshop is your path to execution. Money Back Guarantee.

Lessons in Loyalty: How Southwest Airlines Does It - An Insider's Point of View

Southwest Airlines recognized long ago that they were in the customer service industry, they just happened to fly airplanes. They built and maintained one of the most faithful customer bases in existence today. Read this white paper to discover how to boost the level of customer loyalty in your organization.

Empower Mobile Salesforce.com Users to Close More Deals

The economy may be recovering, but is your sales force prepared to capitalize on increased demand? Learn how to empower on-the-go sales reps with innovative mobile sales tools and electronic signature solutions to increase sales productivity.

Social Media Customer Service: Show Me the Money (or the Gold)

Hundreds of millions of engaged consumers have flocked to social media sites, with companies rushing to mine this new opportunity. Learn how the winners have approached this early "gold rush" by incorporating social media in cross-channel conversations, using social media analytics and engaging customers.

Social Business Executive Summit: How to Win in the Social Economy

This virtual Summit featured thought leaders in Social CRM, Enterprise 2.0 and Social Media Marketing. View recordings and download slides from six sessions on social business strategy, customer communities, employee collaboration... and how social computing will transform marketing, sales and customer service. Recorded May 25-27, 2010. Sponsored by InsideView, Genesys, Jive, Marketo and RightNow.

Using Social Media To Enhance Your Customer Feedback Program

Traditional Voice of Customer programs rely on survey techniques. Now the Social Web provides an additional source of customer feedback data. Learn how to use social media to listen, analyze, and act on vital feedback from your customers.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.