Advertise with CustomerThink

CustomerThink.com is the world's largest online community focused on customer-centric business management. We cover CRM, CEM and Social Media through our web site and email newsletters that reach over 150,000 business leaders each month.

Advertisers Get Results!

CustomerThink offers performance-based advertising and sponsorship opportunities, backed by our Satisfaction Guarantee. Options include:

  • Live Web Event Sponsorship: Engage our audience with co-branded sponsored events, broadcast live with streaming audio.
  • Cost-Per-Lead: Generate leads by posting white papers, reports, case studies, or on-demand webcasts in our Research Library.
  • Email Alert: Send dedicated HTML messages targeted to your best prospects, by geography or company/job demographics.
  • Email Newsletter: Build your brand and generate leads with high-visibility ads in CustomerThink's Advisor newsletter.
  • Cost-Per-Click: Pay only for unique clicks to white paper, webinar and other promotions listed in the MarketPlace.
  • Banner Ads: Power up your brand and generate leads with leaderboard and large rectangle banners.

Trusted by Industry Leaders and Innovators

CustomerThink has earned repeat business from most of the world's leading CRM and CEM vendors, and from many specialized solution providers for marketing, sales, customer service and social media. Here are just a few of our recent advertisers.

Request Media Kit

For more details, please request our media kit by emailing advertise@customerthink.com. You will receive the media kit by automated response.

We're Here to Help

For immediate assistance, please contact Jennie Greer, Senior Operations Director, at 650-367-6030 or jgreer@customerthink.com.

»

MarketPlace

Customer Service as a Differentiator: The Road to Excellence at Overstock.com

Companies are beginning to realize they don’t have the option of ignoring the quality of their customer’s experiences. Overstock.com realized that customers want service that is excellent, regardless of which channel is used. But they had to overcome some serious obstacles on the road to excellence. Read their story.

New Research Report: Customer Experience Maturity Monitor

Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here.

Selling the "New Consumer" with Smart Conversations, Not Blind Automation

Learn how to engage your customers in a great cross-channel conversation that will set your company apart. CustomerThink founder/CEO Bob Thompson reveals his latest research on the multi-channel buying experience, and Lisa Abbott of Genesys explains how to solve cross-channel challenge.

Four Strategies to Shift Your Support Center from Surviving to Thriving

With an economic upturn on the horizon, it's time to focus on how to gain a sustainable competitive edge. In this webinar, contact center guru Bill Price reveals how to improve the customer experience, reduce operational costs and retain top technical talent.

TCE (Total Customer Experience) Model Building e-Workshop for Financial Services Providers

[August 27, 09:00-10:30 GMT] This program is designed to help Marketing, Sales and Service Executives of Financial Services Providers to build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle.

Global Customer Experience Management Certification Program

[Sep. 30-Oct. 1, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

Get your event or resource listed in the MarketPlace, reaching 300,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.