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Social Media's Role in Decision Making by Business Professionals
report from Leader Networks
How are social networks being utilized by decision-makers in business? Is social media regarded as a trustworthy source of information for professionals? Will social media change the business and practice of enterprise-level operations? These are some of the key questions answered in this global study by SNCR Fellows Don Bulmer and Vanessa DiMauro.
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Improve Your Caller Experience with Automation to Agent Best Practices
paper from VoltDelta OnDemand
Voice recognition automation and contact center agents can work together for a superior caller experience with cost savings. This white paper offers Best Practice suggestions for implementing technology, adjusting voice user interface design, and modifying agent education and processes to ensure callers experience a seamless transition along with agent effectiveness.
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Three Key Steps to B2B Marketing Optimization
paper from Marketo
In B2B marketing, small changes can mean big differences to the success of marketing programs. The secret to getting the most out of your campaigns is to optimize continually: pre-click, post-click, and post-conversion. In this detailed white paper, three noted marketing experts discuss best practices for producing the highest results.
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Performance Secrets of Winning Companies
webcast from SuccessFactors
Hear about groundbreaking research on human capital’s contribution to achieving company strategy. Findings from the best-selling book "Five Key Principles of Corporate Performance Management" and related case studies from award winning organizations are discussed.
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How to Use Social Media to Attract More Customers
webcast from Hubspot, Inc.
Businesses now have the power to leverage the Internet - search engines, blogs, social media - to reach customers more effectively. Social CRM is all about joining the ongoing conversations our customers and prospects are already having and not trying to control them.
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The New Virtual Contact Center—6 Questions Answered
paper from VoltDelta OnDemand
Customer satisfaction today demands additional effort to encourage loyalty. Personalization, multichannel contact, and agent integrated self-service are key issues to consider when stepping up performance for today’s choice empowered customer. This white paper highlights new technology and services that work to deliver customer care results!
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The Definitive Guide to Lead Nurturing
paper from Marketo
This comprehensive, 38-page guide will arm B2B marketers with the ultimate resource for lead nurturing. Included are qualitative insights from today's marketing thought leaders; basic and advanced best practices on must-have lead nurturing campaigns; and worksheets for calculating ROI.
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Taking Control in an Uncertain Economy
webcast from Salesforce.com
In times like these, you need to take control of your business. You must win every deal, and keep every customer. But it’s also important to keep costs and risks low. Watch this webcast to learn how CRM tools can help you hold on to customers, reduce costs, and run your business better.
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How to Successfully Build Sales Processes
paper from Landslide Technologies, Inc.
This Sales Process Builder will help your company define and implement effective sales processes. Download the kit today to learn: (1) Three critical hurdles to implementing a sales process, (2) Key steps to overcome these obstacles, and (3) Insights on the value of a consistent sales process.
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How to Effectively Leverage Social Media
paper from Citrix Online
Terms like Facebook, Twitter, wikis and blogs are recent additions to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media. Download this white paper to learn how to build relationships with prospects and customers by effectively leveraging social media.
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