Sword Ciboodle, provider of customer-oriented business software and services, today announced that it has delivered a comprehensive CRM system to online marketing leader Vistaprint, designed to help the company enhance its customer service capabilities. After only six-months, the first phases of the deployment were completed, and the Sword Ciboodle customer interaction platform is now the central technology hub for Vistaprint’s customer support.
Vistaprint offers small businesses everything they need to market their business with brand identity and promotional products, marketing services and electronic marketing solutions. As the company expanded, it sought an agile, scalable CRM product, including support for multiple languages.
Sword Ciboodle brings advanced technology to Vistaprint’s contact center operations and allows the company’s design, sales and support divisions to effectively process appropriate customer orders.
“Our business is constantly evolving, and many of the existing CRM packages in the market were not the right fit for this kind of dynamic business environment,” said Michelle Healy, vice president design sales and service, Vistaprint. “Sword Ciboodle provided us with the agility we need to respond to changes, while providing a host of features we required out of the box. They also worked within a short period – on time and on budget.”
The process-based solution was designed to be easily managed by Vistaprint with minimal input from Sword Ciboodle.
“Successfully delivering this project on time and on budget for an established and trusted brand like Vistaprint, with such a large customer base, is a key step in our strategic plan for growth in the U.S. and again demonstrates the short timeframe in which Sword Ciboodle can deliver comprehensive CRM solutions,” said Paul White, CEO, Sword Ciboodle North America. “This is a key deployment for Sword Ciboodle in North America and we are looking forward to a successful ongoing relationship with Vistaprint, and rolling out many more successful projects across this continent and into Europe.”
About Sword Ciboodle
Sword Ciboodle helps improve the way large organisations interact with their customers. The combination of award-winning, process-managed CRM software and specialist consulting and delivery services help Sword Ciboodle’s clients achieve higher revenues from their customers and reduce operational costs. Sword Ciboodle is consistently recognised by industry analysts as one of the world’s leading customer-centric technology providers. For more information, please visit www.sword-ciboodle.com.
