U.S. Air Force Personnel Center Works with RightNow to Tap into the Cloud

New Defense-Ready SaaS Signals Shift at Department of Defense; Government Agencies Begin Migration from On Premise to On Demand

U.S. Air Force Personnel Center (AFPC) is moving its on premise RightNow (NASDAQ: RNOW) solution to a new highly secure, Department of Defense (DoD) SaaS solution.

Released in April, RightNow’s new defense-ready SaaS offering meets intense levels of compliance and security to help AFPC reap the benefits of RightNow’s On Demand CRM, such as rapid time to deploy, more frequent access to ongoing solution innovation, increased reliability and lower cost of ownership. This new implementation allows RightNow to leverage its world-class operating capabilities, while providing AFPC with a consolidated single point of contact for system information.
“We are proud to be the first on demand CRM vendor capable of meeting the Air Force’s SaaS security and compliance needs.”

Kevin Paschuck, vice president, public sector, RightNow

Air Force Delivers Immediate Service and Information

With RightNow on demand CRM, more than 100 AFPC agents provide accurate, up-to-date information across multiple touchpoints to military and civilian employees of the U.S. Air Force. In addition, RightNow helps:

- Power the AFPC website with a self-learning knowledge foundation.
- Monitor constituent feedback, disseminate consistent information, and easily update content to ensure relevancy.
- Reduce inbound email by guiding constituents to submit questions via the web, where it is converted into an incident that AFPC can track and respond to.

RightNow is the On Demand CRM Leader in Government

RightNow has pioneered the SaaS delivery model for government agencies and has successfully served the U.S. government for more than ten years. Over 155 public sector clients, including nearly every U.S. cabinet level agency, Army, Marines, Air Force, members of the Intelligence Community and DoD, rely on RightNow to deliver real-time information, when and where it's needed.

About RightNow Technologies

RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organizations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.

RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.

Contacts

Media:
RightNow Technologies
Chaundera Wolfe, 406-556-3323
cwolfe@rightnow.com
or
Horn Group, for RightNow Technologies
Amy Grady, 415-905-4045
agrady@horngroup.com