Ransys and Bace One create new partnership

Bace One offers new technologies to enable businesses to gain and retain clients by measuring customer satisfaction more efficiently and effectively

Ransys Feedback Technologies today announced that it has signed a partnership agreement with Bace One. As part of the agreement, Bace One will promote the Attentive™ Customer Experience (ACE) solution in the UK region.

Ransys, a world leader in organisational survey and feedback management systems has developed the unique Attentive™ ACE system which allows continual customer experience monitoring and offers organisations a solution for proactively initiating daily feedback from customers that are easily transferred into actions that will improve the service experience. The solution makes it possible for managers to obtain a detailed and continuous real-time picture of customer satisfaction, and produces tasks for implementation for the relevant entities in a business.

Today, Attentive™ ACE is being used by leading international companies such as Old Mutual Healthcare, Mobilkom Austria, Comverse, NICE, DHL, Travel Holdings, Orange, El Al and Leumi Card to mention few.

Commenting on the agreement Tony Harris, Director of Technology and Operations at Bace One says, "We are excited to have joined forces with Ransys in promoting the Attentive ACE solution within the UK. The combination of Attentive ACE and our own experience of delivering valuable business insight through the analysis of both structured and unstructured data within the contact centre will create a compelling proposition for organisations looking to truly differentiate themselves through the achievement of customer service excellence."

"Our partnership with Bace One will enable leading UK businesses to adopt an integrated approach to Enterprise Feedback Management (EFM), something that is increasingly recognised as essential for organisations to successfully gain and retain customers," said Elad Armoza, Channel and Sales Operation Manager at Ransys.