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Feb. 18, 2009
"Applying Next Generation Uplift Modeling to Optimize Customer Retention Programs" to be presented at Predictive Analytics WorldMedia Alert - Predictive Analytics World In a recent report titled “Optimizing Customer Retention Programs,” a leading industry analyst firm profiled next generation uplift analytics and its impact on optimizing customer retention. According to the report “Uplift modeling is an emerging technique that can help marketers improve the performance of their customer retention programs.” The report found that Telenor, one of the world’s largest telecommunications companies, used this new technique and observed results 36% better than that which could be achieved using traditional analytics, with 40% less marketing costs. At this session, Dr. Patrick Surry, vice president of technology for Portrait Software will present this case study and discuss managing customer churn in a down economy. Attend this session to learn how organizations can rise to meet today’s challenges by applying next generation uplift analytics to optimize retention programs and achieve better results. To be presented by Dr. Patrick Surry Predictive Analytics World is the business-focused event for predictive analytics professionals, managers and commercial practitioners. Predictive Analytics World is the only conference of its kind, delivering vendor-neutral sessions across verticals such as banking, financial services, e-commerce, entertainment, healthcare, high technology, insurance, non-profits, publishing, and retail. WEBSITE For more information visit http://www.predictiveanalyticsworld.com/ or http://www.portraitsoftware.com Media Contact: MarketPlace Global Customer Experience Management Certification Program [March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Speech Analytics: Mining Customer Voices for Business Insight Speech analytics provides tools to help you act on insight from the actual voices of customers. Identify emerging competitive or customer satisfaction trends. Fix problems that drive unnecessary calls or harm the customer experience. Features Nice Systems and Verint Systems. Featured Links
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Adam Sanders
Uplift Modeling
For more information on Uplift Modeling and Customer Retention Programs follow these links:
Download the full "Optimizing Customer Retention Programs" report
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