Solution Will Enable Company to More Readily Capture Critical Sales Data
Redmond, WA— July 29, 2009 — Knouen Technologies, the leading innovator of enterprise productivity solutions that increase the adoption of Oracle’s Siebel® CRM, today announced that Laerdal Medical, one of the world’s leading providers of healthcare solutions dedicated to helping save lives with products and services for Simulation, Airway Management, Immobilization, Basic Life Support, Advanced Life Support, Patient Care, Self-Directed Learning, and Medical Education, has selected Knouen OfficeSync for Siebel to improve the accuracy of its sales funnel and forecast data.
Knouen OfficeSync for Siebel CRM, securely and seamlessly integrates Siebel CRM with Microsoft Outlook, and provides Laerdal an easier to use and friendlier interface to Siebel through one of the most widely used productivity applications, Outlook. By allowing its territory managers, inside sales, field service engineers and education trainers to input key customer data using Outlook rather than Siebel, Laerdal will be better able to capture timely and accurate sales funnel and forecast data.
“We rely on the data in our Siebel CRM system to develop marketing campaigns, to allocate resources and to create sales incentive programs,” says Mike Evans, Director of Business Analytics and Planning, Laerdal Medical. “Knouen OfficeSync for Siebel will enable us to efficiently serve our customers and allow for greater transparency of customer interactions throughout the organization.”
Knouen OfficeSync provides bi-directional synchronization of appointments, contacts and tasks between Outlook and Siebel. End users work naturally in Outlook to create and respond to customer emails, as well as to schedule meetings. Knouen OfficeSync captures these interactions and logs them automatically in Siebel, without any additional entry or effort by the end user.
“Knouen OfficeSync was purpose built to increase the adoption of CRM systems” says Meetul Shah, CEO and Co-Founder, Knouen. “By allowing users to work in the applications they are most familiar with, companies such as Laerdal are better able to capture the customer information they need to manage their sales operations.”
Knouen OfficeSync for Siebel CRM is part of a suite of on-premise and mobile productivity enhancement solutions that support Siebel 6.1x and higher, and Outlook 2003 and higher. Knouen VoiceCRM, the company’s newest mobile solution that converts voice mail into activities in Siebel, will be available beginning September 2009.
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About Laerdal Medical
Laerdal Medical, one of the world’s leading providers of Healthcare Solutions, is dedicated to helping save lives with products and services for Simulation, Airway Management, Immobilization, Basic Life Support, Advanced Life Support, Patient Care, Self-Directed Learning, and Medical Education. Additionally, a complete line of Education and Technical Services, Courseware and Consulting Services is also available. Laerdal is pleased to serve all healthcare providers and educators, from the lay rescuer to the medical professional. For more information, visit www.laerdal.com.
About Knouen Technologies
Knouen (know-n’) Technologies is the leading innovator of enterprise productivity solutions that increase the adoption of Oracle’s Siebel CRM. The company’s flagship solution, Knouen OfficeSync for Siebel CRM, seamlessly integrates Siebel CRM with Microsoft Outlook. This enables companies to capture more sales activity information by allowing users to perform key CRM functions all within Outlook. Knouen OfficeSync provides automated bi-directional synchronization of appointments, contacts, email, and tasks between Outlook and Siebel CRM. Users can also access their data offline and on smartphones. Leading Fortune 500 companies rely on Knouen OfficeSync for better insight into their sales operations and to increase their users’ productivity. To learn more on how to maximize your Siebel CRM investments, visit us at www.knouen.com.
