Global Initiative to Help Contact Center Decision Makers Demonstrate ROI on New Altitude uCI Solutions
Lisbon, Portugal, July 30, 2009 – Altitude Software, the leading independent global contact center solutions vendor, today unveils its new Fast ROI Initiative. Altitude Software’s innovative initiative ensures that partners and customers can pre-determine the return when considering Altitude uCI solutions.for new technology investments.
The new Fast ROI Initiative provides business partners and prospects with “tried and tested” ROI assessment tools and methodologies, helping decision-makers build a business case and understand the potential business value of an Altitude uCI solution.
Altitude Software is also making available a new online tool (www.altitude.com/roi) to provide an early estimate of the financial benefits arising from deploying Altitude uCI solutions to address new business needs. These tools and methodologies cover five operational areas mapped on top of Altitude uCI’s main customer interaction channel functionalities, namely Voice Inbound, Voice Outbound, IVR, Email and Web Collaboration.
“Altitude Software is aware that investment payback is a key concern on the current economic climate, when making a decision about new contact center solutions”, states Miguel Lopes, Marketing and Product Management Vice President at Altitude Software. “Our Fast ROI program enables business partners and prospective users to capitalize on our knowledge and experience to clearly estimate and measure the return on investment on contact center operations running Altitude uCI solutions. We help decision makers build their business case.”
Altitude Software extensive implementation data shows that the Altitude uCI solution is particularly well suited for fast ROI. The new program represents Altitude Software’s commitment to customers, with a unique, focused methodology, designed to drive a sound return on investment when deploying a customer interaction management solution.
The Altitude uCI is a suite of contact center software solutions that boasts outstanding results with 800-plus customers worldwide, supporting both open and proprietary VoIP solutions, leveraging the detailed know-how of the contact center operational aspects, from agent coaching to IT management. Altitude Software is a leading independent contact center solutions vendor, with 16 offices worldwide, resulting in a fast expanding customer base and strong partner network.
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About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 17 Offices in four continents. Please visit us at www.altitude.com.
For more information:
Altitude Software
Carlos Taveira
Marketing Communications
Phone: +351 214 129 800;
Email: [email protected]
