Mission and Team

The Global Thought Leader in Customer-Centric Business Management

Mission

CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts.

Team

CustomerThink was founded in 2000 (as CRMGuru.com) by Bob Thompson, CEO and Editor-in-Chief. Thompson is responsible for CustomerThink's editorial vision and research agenda. Thompson conducts research on leading trends in customer-centric business management (CBM); blogs about industry developments; writes articles and reports; and gives keynotes at conferences worldwide. Contact him at bob@customerthink.com or 650-343-8529.

For assistance in other areas, please contact ...

Jennie Greer, Senior Director, Operations
650-367-6030
service@customerthink.com
... for user support or questions about advertising/sponsorship opportunities.

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Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.