Joseph Michelli, Ph.D.

Advertisements promise – service delivers!

comments 0 comments  |  1854 reads

While many of us became tired of the political ads last campaign season, they were good for one thing – advertising revenues!

People continue to talk about the value of “social media” and “word-of-mouth” but the paid advertisement is far from dead. As such, delivering experiences that meet those advertising promises is an important deliverable.

According to research by Kantar Media, “total advertising expenditures in the first nine months of 2010 grew 6.4% from a year ago and finished the period at $94.06 billion. Ad spending during the third quarter of 2010 was up 8.7% versus last year, the largest quarterly gain since the end of 2004.”

So where did the ad dollars go?

“Television media continued to pace the advertising recovery. Spot TV expenditures surged behind the swell of political advertising and sustained demand from automotive marketers and retailers. Spanish Language TV spending rose aided by the World Cup event during June and July. Gains for Cable TV and Network TV were driven by sharply higher spending from the auto, financial service and consumer package goods categories.

Internet display advertising had the second largest growth rate among the media sectors compared to the year ago period. Outdoor was close behind.

Spending in National Spot Radio jumped and Local Radio rose, with each being paced by larger outlays from auto dealer and financial service advertisers. Network Radio registered a small increase.”

Also noteworthy is the big jump in ad spending among the ten largest advertisers. That jump went from 5.9%(2009) to $11.91 billion (2010) in the first nine months of each year.

Procter & Gamble maintained its number one ranking followed by AT&T, General Motors and Verizon…

How much are you spending on advertising these days?

Where are your customers?  Where are your messages?

Do your messages resonate with your brand promise?  Does your experience live up to those ads?


Joseph Michelli, Ph.D.

Joseph Michelli, Ph.D., an organizational consultant and the chief experience officer of The Michelli Experience, authored The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and the best-selling The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary.
5
Average: 5 (2 votes)
 

0 comments »

Post new comment

The content of this field is kept private and will not be shown publicly.
CAPTCHA
This question is for testing whether you are a human visitor and to prevent automated spam submissions.
Image CAPTCHA
Enter the characters shown in the image.

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Register today for Confirmit’s Mobile Research Roadshow!

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

Register today for Confirmit’s San Francisco VoC Roadshow!

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

Strategic Roadmap for Digital Marketing

Free e-book (no reg required). 15 articles by digital marketing thought leaders.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.