Articles

Title Datesort icon Author Views Comments
Lessons and Takeaways From Being a Customer Experience Professional 2013-06-17 ksharicz 421 0
Five Ways Retailers Can Improve the Store Experience, Combat Showrooming 2013-06-14 aki_kalliatakis 495 0
Three Strategies for Personalizing CRM to Capture Visitors 2013-06-11 kevin_gao 867 0
Three Reasons Why World-Class Sales Organizations Outperform the Rest 2013-06-09 joe_galvin 1,197 0
Delight, by Design. Innovation Sets Intuit Apart as a Customer-Centric Leader 2013-06-06 bob_thompson 1,304 0
The Contact Center is Not Dead, Just Evolving! Why This is Good for Customer Service 2013-06-05 david_lloyd 1,350 0
Knowing Your Customer: There's Big Value for Companies That Can Harness Big Data 2013-04-28 joe_mcfadden 1,520 1
Keeping it Human: The Key to Success in Multi-Channel Customer Service 2013-04-19 eric_mckirdy 1,873 0
How Partner Relationship Management (PRM) Systems Improve Channel Sales Performance 2013-04-15 sdesrosiers 1,137 0
IBM vs. HP: Stark Contrasts in Leadership and Innovation 2013-04-05 ernest_von_simson 1,105 0
ScottishPower Uses a Balanced Scorecard of Metrics to Drive Customer Service Excellence 2013-04-04 bob_thompson 1,693 0
Where is the Business Value in Big Data? 80 Percent of Senior Executives Don't Yet Know 2013-03-29 barbara_bernard 624 0
How to Connect Your Unique Value Proposition (UVP) With Style 2013-03-28 patrick_mcclure 1,059 0
The Key to Success with Employee Empowerment: Work Backwards from the Customer 2013-03-17 bob_thompson 2,018 1
Global Brand Power: Experiential Positioning of a Brand 2013-03-13 barbara_kahn 2,264 2
Employee Engagement: Putting the Cart Before the Horse? 2013-03-10 bob_thompson 2,128 4
Harness Three Social Trends Impacting Customer Support Teams (and Boost Your Bottom Line) 2013-03-06 robert_johnson 1,562 2
Emotion is the Key to Transform Satisfied Customers into Devoted Advocates 2013-03-05 chipong.wong 1,125 0
Want to Empower Call Center Agents to Delight Customers? Improve Your A.I.M. 2013-03-03 bob_thompson 2,313 0
An Apple a Day Keeps Customers Coming Back: The Low Costs and High Returns of Fresh Customer Service 2013-03-02 michael_brown 982 0
Contact Center Metrics: AHT is Out, FCR is In (But Not Enough!) 2013-02-26 bill_price 1,429 0
Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro 2013-02-25 spence_mallder 1,320 0
Retail Customer Experience: Six Innovative Data Strategies to Boost Real-Time Relevance 2013-02-15 toddchu 1,791 0
Five Big Ideas to Profit from Analytics and Big Data 2013-02-10 bob_thompson 2,555 0
Customer-Centric Thinking: A Collaboration of Man and Machine 2013-02-06 bob_thompson 1,587 2

MarketPlace

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Delight 2013

[October 7-8, Portland, OR] Delight is a two-day customer experience conference that brings together brands and professionals who care about creating great customer experiences. Hear how companies including Disney, Starbucks, Intuit, Zipcar, Mayo Clinic, MailChimp and more differentiate and create value through exceptional experiences. CustomerThink members save $100 off the full conference pass with code CTM100.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[Recorded June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Loading

Follow CustomerThink


Email Twitter LinkedIn RSS