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About Us

CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Each month, the site reaches over 200,000 subscribers and visitors from 200 countries via email, RSS, LinkedIn and Twitter.

Our main areas of coverage are Customer Relationship Management, Customer Experience Management and Social Business. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.

Want to dig deeper? CustomerThink also offers thought leadership content with white papers, reports and recorded webcasts in our premium content library. We also conduct live webinars throughout the year.

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MarketPlace

Sentiment Analysis Symposium

[April 13, New York] Responsible for discovering business value in opinions and attitudes in social media, news, and enterprise feedback? Grappling with the explosion in use of Facebook, Twitter, and blogging - of TripAdvisor, Yelp, and FlyerTalk? Join us at Sentiment Analysis Symposium to discover how to hear the true Voice of the Customer.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

Use RightNow solutions to create the best possible customer experience while reducing costs.

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