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MarketPlace Global Customer Experience Management Certification Program [March 17-18, Paris] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Speech Analytics: Mining Customer Voices for Business Insight Speech analytics provides tools to help you act on insight from the actual voices of customers. Identify emerging competitive or customer satisfaction trends. Fix problems that drive unnecessary calls or harm the customer experience. Features Nice Systems and Verint Systems. Featured Links
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