If your continuing resolution is to deliver better customer service as an individual, team or an entire organization, here are 14 customer service quotes to inspire you during 2014:
1. “Your website isn’t the center of your universe. Your Facebook page isn’t the center of your universe. Your mobile app isn’t the center of your universe. The customer is the center of your universe.”- Bruce Ernst
2. “In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.” – Jeff Bezos
3. “When you’re trying to make an important decision, and you’re sort of divided on the issue, ask yourself: If the customer were here, what would she say?”- Dharmesh Shah
4. “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi
5. “The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” – Valeria Maltoni
6. “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson
7. “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” – Shep Hyken
8. “Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” – Richard Branson
9. “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” – Bill Gates
10. “Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.” – Christine Crandell
11. “Here is a powerful yet simple rule. Always give people more than they expect to get.” – Nelson Boswell
12. “Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new…If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.” – Seth Godin
13. “Customer service represents the heart of a brand in the hearts of its customers” – Kate Nasser
14. “Cheers to a new year and another chance for us to get it right.” – Oprah Winfrey
I like the most #4 by Mahatma Gandhi. It’s like remembering the basic principles of business, and it is very true that we are in business solely for our customers. Great work with this by the way! Thanks
Thanks so much, and that’s one of my favorite quotes, too.
Exceptional customer service is one of the most powerful ways to develop loyal customers and customer evangelists for your business.
I absolutely agree. It is a true differentator. Thanks for your comment!