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MarketPlace Best Practices For Innovating in a Customer Community Companies are beginning to look beyond their internal resources and are co-designing with their customer base. Download this white paper to learn how to enable company-sponsored online communities that generate engaged customers, credibility in the marketplace and a thriving culture of innovation. New Research Report: Customer Experience Maturity Monitor Discover the five levels of customer experience maturity, ranging from Limited Capability to Experiential Master. Find out where your company stands, and explore what it takes to move from the base level to the peak. Download free research report here. [Nov. 12-13, San Jose, CA] The Business Analytics Summit is a must for anyone involved in the Business Analytics space or considering purchasing business analytics software. It’s a great opportunity to get to meet the companies and individuals who have been working in this industry for many years. [Nov. 16-21, All Online] A whole week packed with the newest and most compelling Social Media tools from around the world, key note presentations and career development sessions. Probably the most important Social Media Event of the year. Global Customer Experience Management Certification Program [Dec. 2-3, London] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers. Featured Links
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