Editor's Picks

Editor's Picks

Francis Buttle, Ph.D.
Building and maintaining close relationships with important constituencies of their business networks is a critical aspect of the strategic CRM practices of pharmaceutical companies.

Best Authors-October

Vanessa DiMauro

Leader Networks
Lynn Hunsaker

ClearAction

Top 10 Authors

  1. Bob Thompson, CustomerThink Corp.
  2. Graham Hill, Customers & More
  3. Alan See, University of Phoenix
  4. John I. Todor, Ph.D., The Whetstone Edge, LLC
  5. Dick Lee, High-Yield Methods
  6. Sampson Lee, G-CEM
  7. Andrew Rudin, Outside Technologies, Inc.
  8. Axel Schultze, Social Media Academy
  9. Jim Barnes, Barnes Marketing Associates, Inc.
  10. Lior Arussy, Strativity Group

Top 50 Authors »

MarketPlace

Communities – The New Customer Experience

Companies are beginning to look beyond their internal resources and are co-designing with their customer base. Download this white paper to learn how to enable company-sponsored online communities that generate engaged customers, credibility in the marketplace and a thriving culture of innovation.

Speech Analytics: Mining Customer Voices for Business Insight

Speech analytics provides tools to help you act on insight from the actual voices of customers. Identify emerging competitive or customer satisfaction trends. Fix problems that drive unnecessary calls or harm the customer experience. Sponsors: Nice Systems and Verint Systems

B2B Selling: Next-Generation Solutions Powered by the Social Web

Today's buyers use social media to educate themselves about your products more than ever before. How are you responding? View this recorded Showcase webinar to see how social-powered business solutions can improve lead qualification and close more deals. Sponsors: Jigsaw, Genius.com and Xeequa

Global Customer Experience Management Certification Program

[Dec. 2-3, London] Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.

Featured Links

Salesforce CRM

The leader in customer relationship management and cloud computing.

CEM Training and Certification

Patent-pending methodologies combine the art and science of Customer Experience Management.

On-Demand CRM Software

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