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Learn how Old Mutual Healthcare transformed into a Customer Centric organization by implementing a Voice Of the Customer program

On Demand Webcast from Ransys Feedback Technologies

On this webcast, Gerald McKinnon, Services and Operation executive at Old Mutual Healthcare, shows how OMH implemented VOC program and Attentive ACE® system (an advanced Feedback Management platform from Ransys Feedback technologies) and as a consequence became truly customer centric.

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MarketPlace

Powering the New Customer-Conversation Driven Enterprise

[March 18, 10 AM PDT] With the exponential growth of the social web, enterprises need a new way to effectively collect and utilize unstructured information that can be used to drive business decisions. This webinar will discuss LARA, a new methodology to help enterprises more effectively Listen to, Analyze, Relate and Act on customer information.

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