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 <title>Janine Benyus: Biomimicry in action | Video on TED.com</title>
 <link>http://www.customerthink.com/blog/janine_benyus_biomimicry_in_action_video_on_ted_com</link>
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 <comments>http://www.customerthink.com/blog/janine_benyus_biomimicry_in_action_video_on_ted_com#comments</comments>
 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
 <pubDate>Wed, 24 Feb 2010 21:18:43 -0600</pubDate>
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<item>
 <title>How to stop divide and conquer? No More Corporate Dodgeball 101509</title>
 <link>http://www.customerthink.com/blog/how_to_stop_divide_and_conquer_no_more_corporate_dodgeball_101509</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_stop_divide_and_conquer_no_more_corporate_dodgeball_101509#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Tue, 16 Feb 2010 11:21:08 -0600</pubDate>
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<item>
 <title>Jaw Dropping - the future of health...Patients Like Me</title>
 <link>http://www.customerthink.com/blog/jaw_dropping_the_future_of_health_patients_like_me</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/jaw_dropping_the_future_of_health_patients_like_me#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/healthca">Healthcare Services</category>
 <pubDate>Sat, 13 Feb 2010 13:47:47 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>CRM and E-Government</title>
 <link>http://www.customerthink.com/blog/crm_and_e_government</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_and_e_government#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/governme">Government / Public Sector</category>
 <pubDate>Thu, 04 Feb 2010 12:15:30 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>He changed our lives...85th Birthday of the Inventor of the Computer Mouse -</title>
 <link>http://www.customerthink.com/blog/he_changed_our_lives_85th_birthday_of_the_inventor_of_the_computer_mouse</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/he_changed_our_lives_85th_birthday_of_the_inventor_of_the_computer_mouse#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Mon, 01 Feb 2010 18:16:58 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Social Networks and Maturity ? we have a ways to go IMHO....</title>
 <link>http://www.customerthink.com/blog/social_networks_and_maturity_we_have_a_ways_to_go_imho</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_networks_and_maturity_we_have_a_ways_to_go_imho#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sat, 30 Jan 2010 00:17:46 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>&quot;A higher purpose&quot; CRM in 2010: The experts&#039; predictions</title>
 <link>http://www.customerthink.com/blog/a_higher_purpose_crm_in_2010_the_experts_predictions</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_higher_purpose_crm_in_2010_the_experts_predictions#comments</comments>
 <pubDate>Tue, 12 Jan 2010 13:15:46 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Health 2.0 and Social Networks - what CRM can learn from Health 2.0</title>
 <link>http://www.customerthink.com/blog/health_2_0_and_social_networks_what_crm_can_learn_from_health_2_0</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/health_2_0_and_social_networks_what_crm_can_learn_from_health_2_0#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/healthca">Healthcare Services</category>
 <pubDate>Fri, 20 Nov 2009 01:02:06 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>What would Peter Drucker do if he were laid off?</title>
 <link>http://www.customerthink.com/blog/what_would_peter_drucker_do_if_he_were_laid_off</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_would_peter_drucker_do_if_he_were_laid_off#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <pubDate>Tue, 17 Nov 2009 13:24:32 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>latest trends: Catching up is the new looking ahead</title>
 <link>http://www.customerthink.com/blog/latest_trends_catching_up_is_the_new_looking_ahead</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/latest_trends_catching_up_is_the_new_looking_ahead#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Wed, 15 Jul 2009 20:54:12 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Both Sides Now - Cloudware:  A YOUTUBE Primer</title>
 <link>http://www.customerthink.com/blog/both_sides_now_cloudware_a_youtube_primer</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/both_sides_now_cloudware_a_youtube_primer#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Sun, 26 Apr 2009 01:23:44 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>A Tale of Two Sellers - Adventures on Amazon</title>
 <link>http://www.customerthink.com/blog/a_tale_of_two_sellers_adventures_on_amazon</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_tale_of_two_sellers_adventures_on_amazon#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Fri, 20 Mar 2009 12:41:19 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Twitter Demographics - thanks to Social Media Today</title>
 <link>http://www.customerthink.com/blog/twitter_demographics_thanks_to_social_media_today</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/twitter_demographics_thanks_to_social_media_today#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
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 <pubDate>Fri, 13 Mar 2009 01:45:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Sweet Tweets: Skittle&#039;s Adventures on the Digital Frontier</title>
 <link>http://www.customerthink.com/blog/tweets_for_the_sweet_skittles_adventures_on_the_digital_frontier</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tweets_for_the_sweet_skittles_adventures_on_the_digital_frontier#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 05 Mar 2009 01:41:08 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Gen Y - The Most Social Internet Generation</title>
 <link>http://www.customerthink.com/blog/gen_y_most_social_internet_generation</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/gen_y_most_social_internet_generation#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 30 Jan 2009 10:51:21 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Social Media in Action - In Your Neighbourhood?</title>
 <link>http://www.customerthink.com/blog/social_media_action_your_neighbourhood</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_action_your_neighbourhood#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/governme">Government / Public Sector</category>
 <pubDate>Wed, 28 Jan 2009 01:29:02 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>&quot;The dogmas of the quiet past are inadequate to the stormy present&quot; Abraham Lincoln</title>
 <link>http://www.customerthink.com/blog/dogmas_quiet_past_inadequate_stormy_present</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dogmas_quiet_past_inadequate_stormy_present#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Tue, 27 Jan 2009 18:46:47 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Vendor Relationship Management - What Doc Searls is Looking For</title>
 <link>http://www.customerthink.com/blog/vendor_relationship_management_doc_searles</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/vendor_relationship_management_doc_searles#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 22 Jan 2009 15:55:31 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Will We Change? CEM Musings on the Obama Inauguration</title>
 <link>http://www.customerthink.com/blog/will_we_change_cem_musings_obama_inauguration</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_we_change_cem_musings_obama_inauguration#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Wed, 21 Jan 2009 16:14:04 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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 <title>The Web That Time Forgot: Social Networks  in the 1930s, &#039;60s and &#039;70s</title>
 <link>http://www.customerthink.com/blog/social_networks_1930s_60s_70s</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_networks_1930s_60s_70s#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 17 Jun 2008 14:33:57 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Sneakers That Rock</title>
 <link>http://www.customerthink.com/blog/sneakers_rock</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sneakers_rock#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 27 May 2008 22:09:13 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Whole Foods ... Whole Customer ... Happy Experience ... Happy Customer</title>
 <link>http://www.customerthink.com/blog/whole_foods_happy_experience_happy_customer</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/whole_foods_happy_experience_happy_customer#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Sun, 18 May 2008 16:52:58 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>You Can Learn From &quot;Dell Hell.&quot; Dell Did</title>
 <link>http://www.customerthink.com/article/you_can_learn_dell_hell_dell_did</link>
 <description></description>
 <comments>http://www.customerthink.com/article/you_can_learn_dell_hell_dell_did#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 11 Mar 2008 07:58:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>&quot;Like a Rock Band&quot; CRM Wikipedia Definition</title>
 <link>http://www.customerthink.com/blog/rock_band_crm_wikipedia_definition</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/rock_band_crm_wikipedia_definition#comments</comments>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 01 Feb 2008 15:30:36 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Enchanted! Apple Stores Emerge as the &quot;Nordstrom of Technology&quot;</title>
 <link>http://www.customerthink.com/blog/enchanted_apple_stores_nordstrom_technology</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/enchanted_apple_stores_nordstrom_technology#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/telecomm">Telecommunications</category>
 <pubDate>Sun, 06 Jan 2008 15:14:15 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Intelligent Service: Learn to Deliver the Value the Customer MOST Appreciates</title>
 <link>http://www.customerthink.com/article/intelligent_service_value_customer_appreciates</link>
 <description></description>
 <comments>http://www.customerthink.com/article/intelligent_service_value_customer_appreciates#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Mon, 17 Dec 2007 07:59:00 -0600</pubDate>
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<item>
 <title>Social Media Jungle: Don&#039;t Get Lost; Get Educated</title>
 <link>http://www.customerthink.com/blog/social_media_jungle_dont_get_lost_get_educate</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_media_jungle_dont_get_lost_get_educate#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 15 Dec 2007 17:55:37 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Performance Management Is The Key to Success in Contact Centers</title>
 <link>http://www.customerthink.com/blog/performance_management_key_contact_centers</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/performance_management_key_contact_centers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Wed, 12 Dec 2007 13:03:46 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Emerging from Dell Hell: A Cautionary Tale of Customer Experience Management</title>
 <link>http://www.customerthink.com/blog/dell_hell_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dell_hell_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <pubDate>Tue, 06 Nov 2007 20:09:33 -0600</pubDate>
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<item>
 <title>Don&#039;t Let Your Contact Center Commit Any of Hammer&#039;s Seven Costly Performance Management Sins</title>
 <link>http://www.customerthink.com/article/dont_let_contact_center_commit_sins</link>
 <description></description>
 <comments>http://www.customerthink.com/article/dont_let_contact_center_commit_sins#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 22 Oct 2007 07:59:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Seven Costly Deadly Sins of Performance Measures</title>
 <link>http://www.customerthink.com/blog/seven_costly_deadly_sins_performance_measures</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/seven_costly_deadly_sins_performance_measures#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Sat, 30 Jun 2007 00:00:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Apply the &quot;People Prescription&quot; to Call Centers</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/apply_the_people_prescription_to_call_centers#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/healthca">Healthcare Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
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 <pubDate>Mon, 22 Jan 2007 00:07:58 -0600</pubDate>
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<item>
 <title>Who Says Government Doesn&#039;t Benefit From CRM?</title>
 <link>http://www.customerthink.com/article/who_says_government_doesnt_benefit_from_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/article/who_says_government_doesnt_benefit_from_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
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 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/governme">Government / Public Sector</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 01 May 2006 02:00:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Contact Centers Will Come of Age</title>
 <link>http://www.customerthink.com/article/contact_centers_will_come_of_age</link>
 <description></description>
 <comments>http://www.customerthink.com/article/contact_centers_will_come_of_age#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 10 Jan 2006 02:00:00 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Unless You&#039;re Offering Multiple Channels, You May Be Missing Something: ROI</title>
 <link>http://www.customerthink.com/article/without_multiple_channels_missing_roi</link>
 <description></description>
 <comments>http://www.customerthink.com/article/without_multiple_channels_missing_roi#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <pubDate>Tue, 18 Oct 2005 02:00:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Where Does Customer Lifetime Value Fit in Your Strategy?</title>
 <link>http://www.customerthink.com/article/wheres_customer_lifetime_value_fit_in_your_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/article/wheres_customer_lifetime_value_fit_in_your_strategy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 26 Jul 2005 02:00:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>The CRM Investment Primer: How Do You Make the Right Technology Investment In CRM?</title>
 <link>http://www.customerthink.com/article/crm_investment_primer_make_right_investment</link>
 <description></description>
 <comments>http://www.customerthink.com/article/crm_investment_primer_make_right_investment#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 07 Jun 2005 00:00:00 -0500</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
 <guid isPermaLink="false">605 at http://www.customerthink.com</guid>
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<item>
 <title>A Primer: Here&#039;s How To Calculate Customer Lifetime Value</title>
 <link>http://www.customerthink.com/article/a_primer_how_to_calculate_customer_lifetime_value</link>
 <description></description>
 <comments>http://www.customerthink.com/article/a_primer_how_to_calculate_customer_lifetime_value#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 02 Nov 2004 00:00:00 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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<item>
 <title>Use, But Don&#039;t Misuse, Customer Lifetime Value</title>
 <link>http://www.customerthink.com/article/use_but_dont_misuse_customer_lifetime_value</link>
 <description></description>
 <comments>http://www.customerthink.com/article/use_but_dont_misuse_customer_lifetime_value#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/financia">Financial Services</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 02 Nov 2004 00:00:00 -0600</pubDate>
 <dc:creator>Mei_lin_fung</dc:creator>
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