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All content posted by Mei_lin_fung

TitleTypeDateViewsComments
Janine Benyus: Biomimicry in action | Video on TED.comBlog2010-02-25800
How to stop divide and conquer? No More Corporate Dodgeball 101509Blog2010-02-162910
Jaw Dropping - the future of health...Patients Like MeBlog2010-02-137151
CRM and E-GovernmentBlog2010-02-044330
He changed our lives...85th Birthday of the Inventor of the Computer Mouse -Blog2010-02-022810
Social Networks and Maturity ? we have a ways to go IMHO....Blog2010-01-302750
"A higher purpose" CRM in 2010: The experts' predictionsBlog2010-01-122690
Health 2.0 and Social Networks - what CRM can learn from Health 2.0Blog2009-11-2018080
What would Peter Drucker do if he were laid off?Blog2009-11-176230
latest trends: Catching up is the new looking aheadBlog2009-07-168010
Both Sides Now - Cloudware: A YOUTUBE PrimerBlog2009-04-2613590
A Tale of Two Sellers - Adventures on AmazonBlog2009-03-2014450
Twitter Demographics - thanks to Social Media TodayBlog2009-03-1315660
Sweet Tweets: Skittle's Adventures on the Digital FrontierBlog2009-03-0512490
Gen Y - The Most Social Internet GenerationBlog2009-01-3014030
Social Media in Action - In Your Neighbourhood?Blog2009-01-289790
"The dogmas of the quiet past are inadequate to the stormy present" Abraham LincolnBlog2009-01-2813410
Vendor Relationship Management - What Doc Searls is Looking ForBlog2009-01-229302
Will We Change? CEM Musings on the Obama InaugurationBlog2009-01-218150
The Web That Time Forgot: Social Networks in the 1930s, '60s and '70sBlog2008-06-1720690
Sneakers That RockBlog2008-05-2817600
Whole Foods ... Whole Customer ... Happy Experience ... Happy CustomerBlog2008-05-1819750
You Can Learn From "Dell Hell." Dell DidArticle2008-03-11115103
"Like a Rock Band" CRM Wikipedia DefinitionBlog2008-02-0158725
Enchanted! Apple Stores Emerge as the "Nordstrom of Technology"Blog2008-01-0624707
Intelligent Service: Learn to Deliver the Value the Customer MOST AppreciatesArticle2007-12-1732551
Social Media Jungle: Don't Get Lost; Get EducatedBlog2007-12-1516385
Performance Management Is The Key to Success in Contact CentersBlog2007-12-1226860
Emerging from Dell Hell: A Cautionary Tale of Customer Experience ManagementBlog2007-11-0733836
Don't Let Your Contact Center Commit Any of Hammer's Seven Costly Performance Management SinsArticle2007-10-2225960
Seven Costly Deadly Sins of Performance MeasuresBlog2007-06-3012340
Apply the "People Prescription" to Call CentersArticle2007-01-2229210
Who Says Government Doesn't Benefit From CRM?Article2006-05-0115780
Contact Centers Will Come of AgeArticle2006-01-1011100
Unless You're Offering Multiple Channels, You May Be Missing Something: ROIArticle2005-10-189530
Where Does Customer Lifetime Value Fit in Your Strategy?Article2005-07-2612350
The CRM Investment Primer: How Do You Make the Right Technology Investment In CRM?Article2005-06-0713920
A Primer: Here's How To Calculate Customer Lifetime ValueArticle2004-11-0289991
Use, But Don't Misuse, Customer Lifetime ValueArticle2004-11-0220930

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