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 <title>Make Good Customer Experiences Easy!</title>
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 <comments>http://www.customerthink.com/blog/make_good_customer_experiences_easy#comments</comments>
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 <pubDate>Fri, 15 Jan 2010 09:55:47 -0600</pubDate>
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<item>
 <title>Loyalty is Not Just for Customers</title>
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 <title>Customer Experience Data: Untapped Gold Mines</title>
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 <pubDate>Wed, 30 Dec 2009 18:15:23 -0600</pubDate>
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<item>
 <title>Marketing Wins Strategic Clout by Driving Customer Experience Management</title>
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 <comments>http://www.customerthink.com/blog/marketing_wins_strategic_clout_by_driving_customer_experience_management#comments</comments>
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 <title>Discover Intended Outcomes to Manage Customer Experience Effectively</title>
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 <pubDate>Mon, 23 Nov 2009 11:02:53 -0600</pubDate>
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 <title>4 Customer Centric Culture Building Blocks</title>
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 <pubDate>Tue, 17 Nov 2009 01:40:47 -0600</pubDate>
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 <title>Please Give Us a &#039;Highly Satisfied&#039; Rating!?!</title>
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 <description></description>
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 <title>Customer-Centricity by Discerning Customer Satisfaction Outcomes vs. Enablers</title>
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 <pubDate>Wed, 21 Oct 2009 17:12:25 -0500</pubDate>
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<item>
 <title>The Art of Listening: A Key to Customer-Centricity</title>
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 <pubDate>Fri, 09 Oct 2009 17:55:46 -0500</pubDate>
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 <title>What’s Your Customer Experience Value Quotient?</title>
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 <pubDate>Fri, 02 Oct 2009 16:17:28 -0500</pubDate>
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 <title>Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon</title>
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 <pubDate>Mon, 31 Aug 2009 23:24:49 -0500</pubDate>
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 <title>Re-work Your View of Customers for Successful Innovation</title>
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 <pubDate>Mon, 31 Aug 2009 22:27:04 -0500</pubDate>
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 <title>Customer Experience Research and Customer Outcomes</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/customer_experience_research_customer_outcomes#comments</comments>
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 <pubDate>Mon, 20 Jul 2009 12:19:32 -0500</pubDate>
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 <title>Customer Experience Innovation Involves Everyone</title>
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 <pubDate>Fri, 10 Jul 2009 20:40:09 -0500</pubDate>
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 <title>Why Internal Branding is Central to Customer Experience Management</title>
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 <pubDate>Thu, 14 May 2009 18:32:36 -0500</pubDate>
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 <title>5 Keys to Employee Engagement for Customer Experience</title>
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 <description></description>
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 <title>Improve Customer Experience: Actions Speak Louder Than Words</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/improve_customer_experience_actions_speak_louder_than_words#comments</comments>
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 <title>Missing!  Systems Thinking for Customer Experience Business Results</title>
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 <title>Driving Sustained Customer Experience Improvement: Four Metrics Tips</title>
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 <title>Measure Customer Value the Customer&#039;s Way</title>
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 <title>Customer Service:  &quot;Wow&#039;&quot; Versus &quot;Ow&quot;</title>
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 <title>Is Your Focus Lagging?</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/your_focus_lagging#comments</comments>
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 <title>Customer Experience: How Do Your Customers Define It?</title>
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 <description></description>
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 <title>Are Customer Programs Giving or Getting?</title>
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 <title>Customer Satisfaction Cliffhangers: Don&#039;t Leave People Who Give You Feedback Hanging</title>
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 <pubDate>Thu, 23 Oct 2008 12:22:44 -0500</pubDate>
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 <title>Stepping Into Your Customers&#039; Shoes</title>
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 <title>It&#039;s Like Let Me Use Metaphors to Totally Get My Point Across</title>
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