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 <title>All content posted by alan_see</title>
 <link>http://www.customerthink.com/user_content/81</link>
 <description>All Content for a User</description>
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<item>
 <title>A timeless change statement: “I’ve never seen it like this!”`</title>
 <link>http://www.customerthink.com/blog/a_timeless_change_statement_i_ve_never_seen_it_like_this</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/a_timeless_change_statement_i_ve_never_seen_it_like_this#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <pubDate>Fri, 23 Jul 2010 13:18:16 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
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</item>
<item>
 <title>Are your key executives still scoffing at social media?</title>
 <link>http://www.customerthink.com/blog/are_your_key_executives_still_scoffing_at_social_media_1</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_your_key_executives_still_scoffing_at_social_media_1#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Wed, 21 Jul 2010 13:45:57 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">240491 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Twitter Lists Can Help You Monitor Your Reputation</title>
 <link>http://www.customerthink.com/blog/twitter_lists_can_help_you_monitor_your_reputation</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/twitter_lists_can_help_you_monitor_your_reputation#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 17 May 2010 16:42:12 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">236018 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Strategic Marketing</title>
 <link>http://www.customerthink.com/blog/strategic_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/strategic_marketing#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 09 Mar 2010 13:01:59 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">231898 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Building Social-Ready Organizations</title>
 <link>http://www.customerthink.com/blog/building_social_ready_organizations</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/building_social_ready_organizations#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 27 Feb 2010 16:16:21 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">231400 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Organizational Leadership and Change in 2010</title>
 <link>http://www.customerthink.com/blog/organizational_leadership_and_change_in_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/organizational_leadership_and_change_in_2010#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <pubDate>Mon, 11 Jan 2010 09:12:34 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">228665 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social Networking Platforms are Valuable Listening Posts</title>
 <link>http://www.customerthink.com/blog/social_networking_platforms_are_valuable_listening_posts</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_networking_platforms_are_valuable_listening_posts#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 11 Oct 2009 21:33:51 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">224676 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will Social Media become the Primary Line of Communication?</title>
 <link>http://www.customerthink.com/blog/will_social_media_become_the_primary_line_of_communication</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_social_media_become_the_primary_line_of_communication#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Customer Process</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Mon, 14 Sep 2009 13:04:32 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">223162 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Make Sure Your Twitter Profile Stands Out for the Right Reason</title>
 <link>http://www.customerthink.com/blog/make_sure_your_twitter_profile_stands_out_for_the_right_reason</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/make_sure_your_twitter_profile_stands_out_for_the_right_reason#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 07 Sep 2009 18:09:28 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">222811 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Performance-Based Marketing</title>
 <link>http://www.customerthink.com/blog/performance_based_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/performance_based_marketing#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 25 Aug 2009 16:27:16 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">222351 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Are You Building a Social-Ready Marketing Organization?</title>
 <link>http://www.customerthink.com/blog/are_you_building_a_social_ready_marketing_organization</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_you_building_a_social_ready_marketing_organization#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Customer Process</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 10 Aug 2009 21:38:56 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">221858 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Companies Build Strong Competitive Advantages During a Recession</title>
 <link>http://www.customerthink.com/blog/how_companies_build_strong_competitive_advantages_during_a_recession</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_companies_build_strong_competitive_advantages_during_a_recession#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Sun, 19 Jul 2009 18:22:52 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">221092 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will Consumers Ever Pay Full Retail Price Again?</title>
 <link>http://www.customerthink.com/blog/will_consumers_ever_pay_full_retail_price_again</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_consumers_ever_pay_full_retail_price_again#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 12 Jul 2009 20:03:42 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">220823 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will Less Variety Change Your Customer Experience?</title>
 <link>http://www.customerthink.com/blog/will_less_variety_change_your_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_less_variety_change_your_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 29 Jun 2009 05:20:02 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">220264 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How to Leverage the Difference Between Shoppers and Buyers</title>
 <link>http://www.customerthink.com/blog/how_to_leverage_the_difference_between_shoppers_and_buyers</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_leverage_the_difference_between_shoppers_and_buyers#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 27 Jun 2009 15:00:53 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">220234 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is Organizational Trust in Short Supply?</title>
 <link>http://www.customerthink.com/blog/is_organizational_trust_in_short_supply</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_organizational_trust_in_short_supply#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 07 Jun 2009 16:59:34 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">219328 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Pay-for-Performance Marketing in a Down Economy</title>
 <link>http://www.customerthink.com/blog/pay_for_performance_marketing_in_a_down_economy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/pay_for_performance_marketing_in_a_down_economy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Mon, 25 May 2009 19:20:38 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">218790 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Code of Business Conduct</title>
 <link>http://www.customerthink.com/blog/code_of_business_conduct</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/code_of_business_conduct#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Sun, 24 May 2009 15:59:40 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">218755 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is it Time to Bend Your Customer Loyalty Program?</title>
 <link>http://www.customerthink.com/blog/is_it_time_to_bend_your_customer_loyalty_program</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_it_time_to_bend_your_customer_loyalty_program#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 03 May 2009 19:08:36 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">217887 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Generation Gaps, Marketing Media, and the Plumber</title>
 <link>http://www.customerthink.com/blog/generation_gaps_marketing_media_and_the_plumber</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/generation_gaps_marketing_media_and_the_plumber#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 27 Apr 2009 05:40:43 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">217581 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Customer Experience &quot;Scope Creep&quot; Creates Unprofitable Accounts</title>
 <link>http://www.customerthink.com/blog/customer_experience_scope_creep_creates_unprofitable_accounts</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customer_experience_scope_creep_creates_unprofitable_accounts#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 20 Apr 2009 05:55:06 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">217213 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Life Event Marketing that is Relevant, Timely and Permission Based</title>
 <link>http://www.customerthink.com/blog/life_event_marketing_that_is_relevant_timely_and_permission_based</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/life_event_marketing_that_is_relevant_timely_and_permission_based#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 13 Apr 2009 05:25:05 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">216872 at http://www.customerthink.com</guid>
</item>
<item>
 <title>SuperMedia’s SuperGuarantee Program Reduces the Customers’ Risk</title>
 <link>http://www.customerthink.com/blog/idearc_media_s_superguarantee_program_reduces_the_customers_risk</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/idearc_media_s_superguarantee_program_reduces_the_customers_risk#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Customer Process</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 05 Apr 2009 18:22:14 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">216315 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is Print Advertising Dead?</title>
 <link>http://www.customerthink.com/blog/is_print_advertising_dead</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_print_advertising_dead#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 29 Mar 2009 12:10:46 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">215687 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How to Win More Business: “Shoot Before You Turn It Over”</title>
 <link>http://www.customerthink.com/blog/how_to_win_more_business_shoot_before_you_turn_it_over</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_win_more_business_shoot_before_you_turn_it_over#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Mon, 16 Mar 2009 11:40:34 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">214388 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Have You Started Eating Peanut Butter Again?</title>
 <link>http://www.customerthink.com/blog/have_you_started_eating_peanut_butter_again</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/have_you_started_eating_peanut_butter_again#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 12 Mar 2009 16:06:27 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">214052 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Are You Paying the Price of Leadership?</title>
 <link>http://www.customerthink.com/blog/are_you_paying_the_price_of_leadership</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/are_you_paying_the_price_of_leadership#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Mon, 09 Mar 2009 14:09:37 -0500</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">213708 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is “Buy American” in Your Strategic Marketing Plan?</title>
 <link>http://www.customerthink.com/blog/is_buy_american_in_your_strategic_marketing_plan</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/is_buy_american_in_your_strategic_marketing_plan#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Thu, 05 Mar 2009 07:31:05 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">213353 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Relevant is “Price” in Your Marketing Mix?</title>
 <link>http://www.customerthink.com/blog/how_relevant_is_price_in_your_marketing_mix</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_relevant_is_price_in_your_marketing_mix#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Wed, 04 Mar 2009 06:24:12 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">213232 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How to Keep Your B2B Social Media Strategy on Track</title>
 <link>http://www.customerthink.com/blog/how_to_keep_your_b2b_social_media_strategy_on_track</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_to_keep_your_b2b_social_media_strategy_on_track#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Mon, 02 Mar 2009 07:30:27 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">213005 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is Bartering in Your 2009 Business Strategy?</title>
 <link>http://www.customerthink.com/blog/bartering_your_2009_business_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/bartering_your_2009_business_strategy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Customer Process</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Thu, 19 Feb 2009 13:05:50 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">212049 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Leading Your Organization through Uncharted Waters</title>
 <link>http://www.customerthink.com/blog/leading_your_organization_through_uncharted_waters</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/leading_your_organization_through_uncharted_waters#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 17 Feb 2009 16:10:41 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">211846 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will Sharing The Customers’ Risk Become The New Customer Experience Best Practice?</title>
 <link>http://www.customerthink.com/blog/sharing_customers_risk_new_best_practice</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sharing_customers_risk_new_best_practice#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 09 Feb 2009 10:16:38 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">210905 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is Hyundai the Only Car Company Currently Listening to the Consumer?</title>
 <link>http://www.customerthink.com/blog/hyundai_only_car_company_currently_listening</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/hyundai_only_car_company_currently_listening#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 04 Feb 2009 14:54:22 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">210442 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Tips for Improving Your B-to-B Lead Nurturing Process</title>
 <link>http://www.customerthink.com/blog/tips_improve_b2b_lead_nurturing_process</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tips_improve_b2b_lead_nurturing_process#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Customer Process</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 31 Jan 2009 10:01:10 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">210004 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How to Build an Organization that is Agile, Adaptable, and Creative</title>
 <link>http://www.customerthink.com/blog/why_you_should_imitate_socrates</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/why_you_should_imitate_socrates#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 27 Jan 2009 16:15:04 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">209733 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Marketing Can Help When B-To-B Sales Cycles Start To Extend</title>
 <link>http://www.customerthink.com/blog/marketing_can_help_b2b_sales_cycles_extend</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/marketing_can_help_b2b_sales_cycles_extend#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 26 Jan 2009 11:43:04 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">209632 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The CXO&#039;s First 100 Days</title>
 <link>http://www.customerthink.com/blog/cxos_first_100_days</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/cxos_first_100_days#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <pubDate>Thu, 22 Jan 2009 10:17:00 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">209426 at http://www.customerthink.com</guid>
</item>
<item>
 <title>When Your Customers Are Caucusing You Need to Listen</title>
 <link>http://www.customerthink.com/blog/customers_are_caucusing_you_need_to_listen</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customers_are_caucusing_you_need_to_listen#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 20 Jan 2009 09:12:36 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">209251 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How to Engage the 2009 Customer Mindset</title>
 <link>http://www.customerthink.com/blog/building_marketing_leadership_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/building_marketing_leadership_2009#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Mon, 19 Jan 2009 11:42:33 -0600</pubDate>
 <dc:creator>alan_see</dc:creator>
 <guid isPermaLink="false">209181 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Marketing Return on Investment and Your Tax Dollars at Work</title>
 <link>http://www.customerthink.com/blog/marketing_roi_your_tax_dollars_at_work</link>
 <description></description>
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 <title>Will Sales and Marketing Become One in 2009?</title>
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 <comments>http://www.customerthink.com/blog/will_sales_marketing_become_one_2009#comments</comments>
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<item>
 <title>How to Reduce Your Social Media Networking Anxiety</title>
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 <comments>http://www.customerthink.com/blog/reduce_social_media_networking_anxiety#comments</comments>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <title>Abercrombie&#039;s &quot;Voice in the Wilderness&quot; Discounting Strategy</title>
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 <comments>http://www.customerthink.com/blog/abercrombies_voice_wilderness_discounting#comments</comments>
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 <title>Bootstrapping Your Customer-Centric Marketing Strategy</title>
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 <title>Do Your Brand&#039;s &quot;Style Points&quot; Matter in a Down Economy?</title>
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 <comments>http://www.customerthink.com/blog/importance_brand_style_points_down_econony#comments</comments>
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 <title>You Can Support Headcount and Share of Voice on a Tight Budget</title>
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 <comments>http://www.customerthink.com/article/support_headcount_voice_tight_budget#comments</comments>
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 <title>Kickball Draft Strategies and Nurturing Relationships</title>
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