All posts by alan_see
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Three Keys to Talent Development | Blog | 2012-02-01 | 578 | 0 | Leadership, Employee Engagement |
| Marketing Mindsets | Blog | 2011-08-31 | 1,342 | 0 | Digital Marketing |
| How’s your Twitter curb appeal? | Blog | 2011-08-17 | 1,150 | 0 | Social Business |
| Personal Clout vs. Company Clout | Blog | 2011-07-29 | 1,989 | 0 | Customer Experience, Innovation |
| Automated Direct Messages on Twitter … Marketing Automation Run Amok? | Blog | 2011-07-26 | 1,774 | 0 | Digital Marketing, Social Business |
| Building an Innovative Organization | Blog | 2011-07-17 | 2,386 | 0 | Innovation |
| Does anyone still really use the book? | Blog | 2011-06-28 | 2,246 | 0 | Digital Marketing |
| Give it to me in plain English | Blog | 2011-06-09 | 829 | 0 | Customer Experience |
| Your Fanatical Support Is Making Me Uncomfortable | Blog | 2011-06-02 | 1,505 | 1 | Service and Support, Customer Experience |
| The Chief Marketing Officer Social Media Alert System | Blog | 2011-03-30 | 5,167 | 0 | Digital Marketing, Social Business |
| Engaging Consumers with Local Search to Promote and Persuade | Article | 2011-01-11 | 12,591 | 0 | Digital Marketing |
| 8 Steps for Building Customer Bonds | Blog | 2010-12-09 | 3,520 | 1 | Leadership, Digital Marketing, Customer Experience |
| Will social media encourage the CMO to adopt a COO mindset? | Blog | 2010-12-03 | 2,522 | 0 | Leadership, Digital Marketing, Social Business |
| Is marketing turbo-boiling your sales prospects? | Blog | 2010-12-03 | 1,595 | 0 | Leadership, Customer Experience |
| Using Metastrategy to Amplify Your Media Performance | Blog | 2010-11-16 | 2,741 | 0 | Leadership, Digital Marketing, Customer Experience, Customer Strategy |
| What's your marketing strategy when your product becomes the target? | Blog | 2010-11-12 | 1,214 | 0 | Leadership |
| Decoding the Consumer | Blog | 2010-10-22 | 1,645 | 0 | Digital Marketing, Social Business, Customer Experience |
| I’d rather go to the dentist than get into social media | Blog | 2010-10-11 | 3,476 | 0 | Digital Marketing, Social Business, Customer Experience |
| Have you been lying to your customers to improve the customer experience? | Blog | 2010-09-20 | 1,999 | 1 | Customer Experience, Customer Loyalty |
| “You’re not from around here, are you?” | Blog | 2010-09-16 | 2,268 | 0 | Leadership, Digital Marketing, Customer Experience |
| The Perception is the Reality | Blog | 2010-09-08 | 3,098 | 0 | Leadership, Digital Marketing, Social Business, Customer Experience, Voice of Customer |
| Marketing in a Skittish Economy | Blog | 2010-08-30 | 1,382 | 0 | Leadership, Digital Marketing, Customer Strategy |
| Is it Time to Hire a Social Media Marketing Consultant? | Blog | 2010-08-24 | 1,811 | 0 | Leadership, Digital Marketing, Social Business |
| A timeless change statement: “I’ve never seen it like this!”` | Blog | 2010-07-23 | 1,871 | 0 | Leadership |
| Are your key executives still scoffing at social media? | Blog | 2010-07-21 | 7,248 | 5 | Leadership, Digital Marketing, Social Business |
| Berry Network Inc., an AT&T Company | Company Profile | 2010-05-24 | 994 | 0 | |
| Twitter Lists Can Help You Monitor Your Reputation | Blog | 2010-05-17 | 2,605 | 0 | Digital Marketing, Social Business |
| Strategic Marketing | Blog | 2010-03-09 | 2,332 | 0 | Leadership, Customer Strategy, Employee Engagement |
| Building Social-Ready Organizations | Blog | 2010-02-27 | 4,497 | 1 | Advertising / Media / Public Relations, Social Business, Chief Customer Officer |
| Organizational Leadership and Change in 2010 | Blog | 2010-01-11 | 2,754 | 0 | Leadership |
| Social Networking Platforms are Valuable Listening Posts | Blog | 2009-10-11 | 4,922 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer |
| Will Social Media become the Primary Line of Communication? | Blog | 2009-09-14 | 2,741 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Customer Process, Customer Strategy, Chief Customer Officer, Chief Information Officer |
| Make Sure Your Twitter Profile Stands Out for the Right Reason | Blog | 2009-09-07 | 4,530 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Chief Customer Officer |
| Performance-Based Marketing | Blog | 2009-08-25 | 3,149 | 2 | Leadership, Digital Marketing, Social Business, Customer Analytics, Performance Management, Performance Metrics, Chief Customer Officer |
| Are You Building a Social-Ready Marketing Organization? | Blog | 2009-08-10 | 4,264 | 0 | Leadership, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer, Employee Engagement, Technology Implementation |
| How Companies Build Strong Competitive Advantages During a Recession | Blog | 2009-07-19 | 3,711 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Performance Management, Chief Information Officer, Employee Engagement |
| Will Consumers Ever Pay Full Retail Price Again? | Blog | 2009-07-12 | 3,798 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Chief Customer Officer |
| Will Less Variety Change Your Customer Experience? | Blog | 2009-06-29 | 2,382 | 1 | Leadership, Sales Performance, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| How to Leverage the Difference Between Shoppers and Buyers | Blog | 2009-06-27 | 4,843 | 2 | Leadership, Sales Performance, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer |
| Is Organizational Trust in Short Supply? | Blog | 2009-06-07 | 2,788 | 3 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Pay-for-Performance Marketing in a Down Economy | Blog | 2009-05-25 | 3,899 | 0 | Leadership, Sales Performance, Digital Marketing |
| Code of Business Conduct | Blog | 2009-05-24 | 1,990 | 3 | Leadership, Customer Experience, Customer Strategy |
| Is it Time to Bend Your Customer Loyalty Program? | Blog | 2009-05-03 | 2,312 | 1 | Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Generation Gaps, Marketing Media, and the Plumber | Blog | 2009-04-27 | 2,028 | 1 | Leadership, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Chief Customer Officer |
| Customer Experience "Scope Creep" Creates Unprofitable Accounts | Blog | 2009-04-20 | 3,016 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Performance Management, Customer Strategy, Chief Customer Officer |
| Life Event Marketing that is Relevant, Timely and Permission Based | Blog | 2009-04-13 | 4,836 | 2 | Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| SuperMedia’s SuperGuarantee Program Reduces the Customers’ Risk | Blog | 2009-04-05 | 3,580 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer |
| Is Print Advertising Dead? | Blog | 2009-03-29 | 8,628 | 8 | Digital Marketing, Customer Analytics, Customer Experience, Customer Strategy, Chief Customer Officer |
| How to Win More Business: “Shoot Before You Turn It Over” | Blog | 2009-03-16 | 1,822 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer |
| Have You Started Eating Peanut Butter Again? | Blog | 2009-03-12 | 1,916 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| Are You Paying the Price of Leadership? | Blog | 2009-03-09 | 2,377 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer, Chief Information Officer |
| Is “Buy American” in Your Strategic Marketing Plan? | Blog | 2009-03-05 | 2,342 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer |
| How Relevant is “Price” in Your Marketing Mix? | Blog | 2009-03-04 | 4,563 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Performance Management, Customer Strategy, Chief Customer Officer, Chief Information Officer |
| How to Keep Your B2B Social Media Strategy on Track | Blog | 2009-03-02 | 2,182 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer, Chief Information Officer |
| Is Bartering in Your 2009 Business Strategy? | Blog | 2009-02-19 | 2,337 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Chief Customer Officer, Chief Information Officer |
| Leading Your Organization through Uncharted Waters | Blog | 2009-02-17 | 2,043 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer, Chief Information Officer, Employee Engagement |
| Will Sharing The Customers’ Risk Become The New Customer Experience Best Practice? | Blog | 2009-02-09 | 3,898 | 4 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Performance Management, Performance Metrics, Chief Customer Officer |
| Is Hyundai the Only Car Company Currently Listening to the Consumer? | Blog | 2009-02-04 | 3,604 | 0 | Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Chief Customer Officer |
| Tips for Improving Your B-to-B Lead Nurturing Process | Blog | 2009-01-31 | 3,165 | 1 | Digital Marketing, Contact Center, Customer Experience, Customer Process, Customer Strategy, Chief Customer Officer |
| How to Build an Organization that is Agile, Adaptable, and Creative | Blog | 2009-01-27 | 4,381 | 0 | Large Enterprise, Leadership, Sales Performance, Digital Marketing, Midsize Business, Small Business, Chief Customer Officer |
| How Marketing Can Help When B-To-B Sales Cycles Start To Extend | Blog | 2009-01-26 | 1,924 | 0 | Large Enterprise, Leadership, Sales Performance, Midsize Business, Small Business, Customer Strategy, Chief Customer Officer |
| The CXO's First 100 Days | Blog | 2009-01-22 | 2,100 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing |
| When Your Customers Are Caucusing You Need to Listen | Blog | 2009-01-20 | 1,875 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Voice of Customer, Chief Customer Officer, Chief Information Officer |
| How to Engage the 2009 Customer Mindset | Blog | 2009-01-19 | 5,065 | 1 | Digital Marketing, Social Business, Customer Experience, Voice of Customer, Customer Strategy |
| Marketing Return on Investment and Your Tax Dollars at Work | Blog | 2009-01-09 | 1,709 | 0 | Leadership, Digital Marketing |
| Will Sales and Marketing Become One in 2009? | Blog | 2009-01-05 | 2,199 | 5 | Leadership, Sales Performance, Digital Marketing |
| How to Reduce Your Social Media Networking Anxiety | Blog | 2008-12-24 | 2,069 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer, Chief Information Officer |
| Marketing Messages in a Recession: Warmth Versus Value | Blog | 2008-12-14 | 4,512 | 0 | Leadership, Digital Marketing, Customer Loyalty, Chief Customer Officer |
| Abercrombie's "Voice in the Wilderness" Discounting Strategy | Blog | 2008-12-10 | 2,641 | 0 | Leadership, Sales Performance, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales |
| Reporting the Marketing News From Lake Wobegon | Blog | 2008-12-03 | 3,855 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer, Chief Information Officer |
| Bootstrapping Your Customer-Centric Marketing Strategy | Blog | 2008-12-01 | 2,925 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Midsize Business, Social Business, Customer Experience, Small Business, Chief Customer Officer, Chief Information Officer |
| Do Your Brand's "Style Points" Matter in a Down Economy? | Blog | 2008-11-30 | 1,873 | 0 | Digital Marketing, Customer Experience, Customer Strategy, Chief Customer Officer |
| You Can Support Headcount and Share of Voice on a Tight Budget | Article | 2008-11-27 | 5,000 | 0 | Sales Performance, Digital Marketing, Customer Strategy, Chief Customer Officer |
| Kickball Draft Strategies and Nurturing Relationships | Blog | 2008-11-26 | 2,878 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Strategy, Chief Customer Officer |
| Customer Service Efficiency Delivers a New Customer Checkout Experience | Blog | 2008-11-19 | 3,366 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Performance Management, Performance Metrics, Chief Customer Officer, Chief Information Officer, Technology Implementation, Retail Sales |
| Can Customer Value Be Calculated Within Executive Months? | Blog | 2008-11-14 | 4,656 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics |
| Turning Customer Experience Problems Into Opportunities | Blog | 2008-11-12 | 2,433 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Strategy, Chief Customer Officer, Employee Engagement, Hospitality / Entertainment, Retail Sales |
| Customer Experience Improvement Is Child's Play | Blog | 2008-11-10 | 2,360 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Experience, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Does Your Customer Intelligence Problem Need a "Data Whisperer"? | Blog | 2008-11-02 | 2,305 | 0 | Digital Marketing, Customer Analytics, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| If the Marketing People Would Just Do Their Jobs Right | Blog | 2008-11-01 | 2,648 | 0 | Leadership, Digital Marketing, Customer Strategy, Chief Customer Officer, Hospitality / Entertainment |
| The Harrah's Quandary: Will Bad Credit Change the Customer Experience? | Blog | 2008-10-27 | 2,478 | 3 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer, Hospitality / Entertainment, Transportation / Travel / Leisure |
| Are You Reprogramming Your Customers' Expectations? | Blog | 2008-10-17 | 2,010 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer |
| Empowered Employees Are Better Equipped to Influence Customer Loyalty | Blog | 2008-10-05 | 2,041 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer, Employee Engagement |
| Marketing Budgets in a Market Plunge | Blog | 2008-09-30 | 2,373 | 1 | Advertising / Media / Public Relations, Large Enterprise, Leadership, Digital Marketing, Midsize Business, Computers / Technology, Small Business, Printing and Publishing |
| Are You Monitoring Your Trademarks on the Search Engines? | Blog | 2008-09-23 | 1,611 | 0 | Leadership, Digital Marketing, Customer Analytics |
| Is 99.9% Good Enough? | Blog | 2008-09-07 | 4,522 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Loyalty, Performance Management, Performance Metrics, Chief Customer Officer, Chief Information Officer |
| Keep New Marketing Initiatives From Backsliding to the Old Ways | Blog | 2008-09-01 | 2,099 | 2 | Leadership, Sales Performance, Digital Marketing, Customer Strategy, Chief Customer Officer |
| Cincinnati AMA's First Digital Marketing Summit | Blog | 2008-08-31 | 1,766 | 0 | Digital Marketing, Customer Strategy, Chief Customer Officer |
| Don't Wait to Improve the Quality of Your Product | Blog | 2008-08-18 | 1,806 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Performance Management, Customer Strategy, Performance Metrics, Chief Customer Officer |
| Using Metaquality to Build Customer-Centric Cultures and Operations | Blog | 2008-08-03 | 2,200 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Strategy, Chief Customer Officer |
| Consider Consumers' Tastes in a Down Economy | Blog | 2008-07-15 | 1,923 | 0 | Leadership, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales |
| Automate and Integrate Customer Feedback to Accelerate Your Customer-Centric Strategy | Blog | 2008-07-04 | 2,138 | 1 | Leadership, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Information Officer |
| Eight Steps to "Blue & Gold" Customer Loyalty | Blog | 2008-07-04 | 2,600 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| Earning Customer Trust—and Trusting the Customer | Blog | 2008-06-23 | 5,772 | 8 | Leadership, Service and Support, Digital Marketing, Customer Experience, Small Business, Customer Strategy, Chief Customer Officer, Retail Sales |
| Customer-Centric Business Strategies for the SMB | Blog | 2008-06-01 | 2,558 | 1 | Leadership, Digital Marketing, Midsize Business, Customer Analytics, Small Business, Customer Strategy, Chief Customer Officer |
| Marketing Research is Important in a Downbeat Economy | Blog | 2008-05-19 | 2,894 | 0 | Leadership, Sales Performance, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| A CMO's View on Customer Support | Blog | 2008-04-30 | 2,792 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center |
| Seapine Software Releases Initial Quality-Ready Assessment Results | News | 2008-04-30 | 1,826 | 0 | Computers / Technology, Chief Information Officer, Technology Implementation |
| The Mark of Quality: Are You Using Permanent Ink or Temporary Tattoos? | Blog | 2008-04-29 | 2,329 | 0 | Leadership, Digital Marketing |
| Healthy Gains When the CMO and CIO Are in Tight | Blog | 2008-04-13 | 1,983 | 0 | Large Enterprise, Leadership, Digital Marketing, Midsize Business, Small Business, Customer Strategy, Chief Information Officer |
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