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 <title>All content posted by choypw</title>
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 <description>All Content for a User</description>
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<item>
 <title>There&#039;s No Such Thing As An Experience</title>
 <link>http://www.customerthink.com/blog/no_such_thing_as_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/no_such_thing_as_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 27 Jan 2009 03:38:28 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">209687 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Exactly Is Touchpoint?</title>
 <link>http://www.customerthink.com/blog/what_exactly_touchpoint</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_exactly_touchpoint#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Thu, 12 Jun 2008 05:13:29 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">198421 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Exactly Is Microsoft Doing Here?</title>
 <link>http://www.customerthink.com/blog/what_exactly_microsoft_doing_here</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_exactly_microsoft_doing_here#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 07 Jun 2008 01:51:22 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">198209 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Paradox of Little Things</title>
 <link>http://www.customerthink.com/blog/paradox_little_things</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/paradox_little_things#comments</comments>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 27 May 2008 10:48:54 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">197556 at http://www.customerthink.com</guid>
</item>
<item>
 <title>From Touchpoint to Catchpoint</title>
 <link>http://www.customerthink.com/blog/touchpoint_catchpoint</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/touchpoint_catchpoint#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 22 Mar 2008 12:40:42 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">3306 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Can Mickey Make Friends With the Dragon?</title>
 <link>http://www.customerthink.com/blog/can_mickey_make_friend_dragon</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/can_mickey_make_friend_dragon#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Tue, 04 Mar 2008 05:50:39 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">3179 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Touchpoint eXperience With PwC</title>
 <link>http://www.customerthink.com/blog/touchpoint_experience_pwc</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/touchpoint_experience_pwc#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/business">Business / Legal Services</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 17 Feb 2008 07:07:54 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">3083 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is Hyatt Customer-Centric or Environment-Centric?</title>
 <link>http://www.customerthink.com/blog/hyatt_customer_centric_or_environment_centric</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/hyatt_customer_centric_or_environment_centric#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Sun, 10 Feb 2008 09:54:16 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">3035 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Does Beta Mean to You?</title>
 <link>http://www.customerthink.com/blog/what_does_beta_mean_you</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_does_beta_mean_you#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Tue, 05 Feb 2008 00:11:15 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2991 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Back to Basics: RFM</title>
 <link>http://www.customerthink.com/blog/back_basics_rfm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/back_basics_rfm#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 02 Feb 2008 23:31:26 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2984 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Basics of Touchpoint Chain - ABCDEF</title>
 <link>http://www.customerthink.com/blog/do_you_know_your_abc_and_def</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/do_you_know_your_abc_and_def#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sun, 27 Jan 2008 11:15:31 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2949 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Touchpoint eXperience Review 2001-2007</title>
 <link>http://www.customerthink.com/blog/touchpoint_review_2003_2007</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/touchpoint_review_2003_2007#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Fri, 04 Jan 2008 23:31:46 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2843 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Merry Christmas</title>
 <link>http://www.customerthink.com/blog/merry_christmas</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/merry_christmas#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 24 Dec 2007 10:24:20 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2797 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Do You Really Know How To Sell?</title>
 <link>http://www.customerthink.com/blog/do_you_really_know_how_sell</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/do_you_really_know_how_sell#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Fri, 21 Dec 2007 03:46:07 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2789 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Well Do You Listen?</title>
 <link>http://www.customerthink.com/blog/how_well_do_you_listen</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_well_do_you_listen#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 18 Dec 2007 09:48:24 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2780 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Divorce From Theory and Practice, Part VI</title>
 <link>http://www.customerthink.com/blog/divorce_theory_practice_part_vi</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/divorce_theory_practice_part_vi#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 04 Dec 2007 03:52:41 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2693 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Divorce From Theory and Practice, Part V</title>
 <link>http://www.customerthink.com/blog/divorce_theory_practice_part_v</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/divorce_theory_practice_part_v#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 04 Dec 2007 03:48:07 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2692 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Divorce From Theory and Practice, Part IV</title>
 <link>http://www.customerthink.com/blog/divorce_theory_practice_part_iv</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/divorce_theory_practice_part_iv#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 04 Dec 2007 03:46:35 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2691 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Divorce From Theory and Practice, Part III</title>
 <link>http://www.customerthink.com/blog/divorce_theory_practice_part_iii</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/divorce_theory_practice_part_iii#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 04 Dec 2007 03:42:06 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2690 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Divorce From Theory and Practice, Part II</title>
 <link>http://www.customerthink.com/blog/divorce_theory_practice_part_ii</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/divorce_theory_practice_part_ii#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 04 Dec 2007 03:40:53 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2689 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Divorce From Theory and Practice, Part I</title>
 <link>http://www.customerthink.com/blog/divorce_theory_practice_part_i</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/divorce_theory_practice_part_i#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Tue, 04 Dec 2007 03:38:13 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2688 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Do You Have Your BRAND?</title>
 <link>http://www.customerthink.com/blog/do_you_have_your_brand</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/do_you_have_your_brand#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 20 Nov 2007 08:14:39 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2625 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Stupidity of Facebook</title>
 <link>http://www.customerthink.com/blog/stupidity_facebook</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/stupidity_facebook#comments</comments>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/advertis">Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/broadcas">Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Thu, 08 Nov 2007 11:42:32 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2561 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Death of Relationship</title>
 <link>http://www.customerthink.com/blog/death_relationship</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/death_relationship#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Wed, 07 Nov 2007 10:01:21 -0600</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2549 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Origin of Winning, Part III</title>
 <link>http://www.customerthink.com/blog/the_origin_of_winning_part_iii</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_origin_of_winning_part_iii#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Wed, 08 Aug 2007 12:09:47 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">2021 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Origin of Winning, Part II</title>
 <link>http://www.customerthink.com/blog/origin_of_winning_part_ii</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/origin_of_winning_part_ii#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Fri, 15 Jun 2007 12:47:40 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">1621 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Origin of Winning, Part I</title>
 <link>http://www.customerthink.com/blog/the_origin_of_winning_part_i</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_origin_of_winning_part_i#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Sat, 02 Jun 2007 04:51:50 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">1371 at http://www.customerthink.com</guid>
</item>
<item>
 <title>eXperience Redefined</title>
 <link>http://www.customerthink.com/blog/experience_redefined</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/experience_redefined#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Tue, 15 May 2007 02:37:56 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">1270 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Touchpoint Redefined</title>
 <link>http://www.customerthink.com/blog/touchpoint_is</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/touchpoint_is#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/small_bu">Small Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Sat, 05 May 2007 13:44:13 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">1214 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Back to Touchpoint ...</title>
 <link>http://www.customerthink.com/blog/back_to_touchpoint</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/back_to_touchpoint#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 30 Apr 2007 04:37:03 -0500</pubDate>
 <dc:creator>choypw</dc:creator>
 <guid isPermaLink="false">1156 at http://www.customerthink.com</guid>
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