All posts by donna_fluss
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Contact Center Shopping List for 2012 | Blog | 2011-12-08 | 1,662 | 2 | Social Business, Contact Center, Customer Analytics, Enterprise Technology |
| Using Social Media for Customer Service – Best Practices for Doing it Right | Article | 2011-11-24 | 2,129 | 0 | Service and Support, Social Business, Contact Center |
| Is CRM Dead? | Blog | 2011-11-20 | 1,814 | 6 | Enterprise Technology |
| The "New" Chief Customer Officer | Blog | 2011-07-14 | 2,256 | 0 | Large Enterprise, Leadership, Sales Performance, Digital Marketing, Social Business, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Chief Customer Officer |
| Great Service is Driven by Corporate Culture | Blog | 2011-05-11 | 1,005 | 0 | Leadership, Service and Support, Chief Customer Officer, Employee Engagement |
| The Rise of Proactive Customer Care | Blog | 2011-04-13 | 1,715 | 0 | Service and Support, Contact Center, Customer Experience |
| Contact Center Goals for 2011 | Blog | 2011-01-12 | 2,989 | 0 | Sales Performance, Service and Support, Contact Center, Customer Experience, Customer Loyalty |
| Making Speech Analytics Findings Actionable | Blog | 2010-11-16 | 1,831 | 0 | Contact Center, Customer Analytics, Enterprise Technology |
| Voice of the Customer in a Multi-Channel World | Blog | 2010-09-14 | 9,134 | 0 | Contact Center, Voice of Customer |
| Who Should Own the Contact Center: The Business or IT? | Blog | 2010-06-09 | 2,447 | 3 | Contact Center |
| Recovering from Failed CRM Projects | Blog | 2010-04-10 | 2,393 | 0 | Enterprise Technology |
| Innovation, Analytics, SaaS and Pricing Enhance WFO Landscape, Giving End Users Better Options and Results | Blog | 2010-03-10 | 1,973 | 0 | Contact Center |
| Voice Self-Service is Essential for Achieving Top 2010 Enterprise and Contact Center Goals | Article | 2010-02-08 | 8,283 | 0 | Service and Support, Contact Center |
| Thriving in 2010: Top 5 Priorities for Contact Center Managers | Blog | 2010-01-13 | 4,057 | 0 | Leadership, Service and Support, Contact Center, Voice of Customer, Customer Loyalty |
| What to Expect in 2010 [Contact Center] | Blog | 2009-12-09 | 3,918 | 0 | Contact Center, Enterprise Technology, Innovation |
| DMG Consulting LLC | Company Profile | 2009-12-03 | 2,862 | 0 | |
| Contact Center Unified Communications Market, Vendor and Product Guide | Research Report | 2009-12-03 | 9,675 | 0 | Large Enterprise, Midsize Business, Contact Center, Enterprise Technology, Chief Information Officer, Customer Information Architecture, Technology Implementation |
| Is Unified Communications the Next "Disruptive" Customer Service Technology? | Blog | 2009-12-02 | 2,490 | 1 | Contact Center, Enterprise Technology, Chief Information Officer, Customer Information Architecture |
| Voice Self-Service to the Rescue | Article | 2009-07-31 | 3,209 | 0 | Service and Support, Digital Marketing, Contact Center, Enterprise Technology, Chief Information Officer |
| Seven Trends Driving Contact Center Innovation | Article | 2009-02-20 | 10,639 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Contact Center, Customer Analytics, Voice of Customer, Customer Loyalty, Chief Customer Officer, Chief Information Officer, Innovation |
| Customer Retention is a Priority for Mobile Phone Providers | Article | 2009-01-15 | 10,364 | 1 | Leadership, Service and Support, Digital Marketing, Contact Center, Customer Analytics, Customer Experience, Customer Loyalty, Chief Information Officer, Telecommunications |
| Speech Analytics Helps Companies Find Meaning in Customer Conversations | Article | 2007-05-29 | 6,110 | 0 | Service and Support, Contact Center, Customer Analytics, Enterprise Technology, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| The QM/Recording Market Looks Bright | Article | 2006-12-18 | 2,487 | 0 | Computers / Technology, Contact Center, Chief Information Officer, Technology Implementation |
| North American Contact Center Outsourcers Wake Up | Article | 2006-05-07 | 2,366 | 0 | Leadership, Service and Support, Contact Center, Customer Experience, Chief Customer Officer, Chief Information Officer |
| Don't Let Marketing Own the Contact Center | Article | 2005-05-16 | 2,553 | 0 | Service and Support, Digital Marketing, Contact Center, Employee Engagement |
| Hosted Contact Center Solutions Are Ready for Prime Time | Article | 2005-04-18 | 2,512 | 0 | Service and Support, Contact Center, Chief Information Officer, Technology Implementation |
| The Next Frontier in Contact Centers? Reining in "Unstructured" Data | Article | 2005-04-18 | 2,195 | 0 | Service and Support, Contact Center, Customer Analytics, Chief Information Officer, Technology Implementation |
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