All content posted by denispombriant http://www.customerthink.com/user_content/66 All Content for a User en Contact management war revival http://www.customerthink.com/blog/contact_management_war_revival http://www.customerthink.com/blog/contact_management_war_revival#comments Service and Support Enterprise Technology Chief Information Officer Fri, 04 Sep 2009 10:47:12 -0500 denispombriant 222765 at http://www.customerthink.com CRM Predictions for 2009 http://www.customerthink.com/article/crm_predictions_2009 http://www.customerthink.com/article/crm_predictions_2009#comments CxO Leadership Digital Marketing Sales Performance Service and Support Social Business Enterprise Technology Chief Customer Officer Chief Information Officer Customer Information Architecture Fri, 09 Jan 2009 12:00:00 -0600 denispombriant 208344 at http://www.customerthink.com CRM and the Middle-Aged Simplifier http://www.customerthink.com/blog/crm_and_middle_aged_simplifier http://www.customerthink.com/blog/crm_and_middle_aged_simplifier#comments CxO Leadership Digital Marketing Voice of Customer Customer Loyalty Chief Customer Officer Fri, 31 Oct 2008 07:57:51 -0500 denispombriant 204562 at http://www.customerthink.com Economy Should Give On-Demand a Boost http://www.customerthink.com/blog/economy_should_give_demand_boost http://www.customerthink.com/blog/economy_should_give_demand_boost#comments CxO Leadership Digital Marketing Customer Strategy Chief Customer Officer Chief Information Officer Technology Implementation Wed, 08 Oct 2008 14:38:05 -0500 denispombriant 203554 at http://www.customerthink.com Product Innovation Is Wired Into Apple's DNA, and It Shows http://www.customerthink.com/article/product_innovation_wired_apple_dna http://www.customerthink.com/article/product_innovation_wired_apple_dna#comments CxO Leadership Digital Marketing Service and Support Computers / Technology Fast-Moving Consumer Goods Customer Strategy Chief Customer Officer Innovation Organization Alignment Mon, 11 Aug 2008 08:00:00 -0500 denispombriant 200936 at http://www.customerthink.com The On-Demand Economy http://www.customerthink.com/blog/demand_economy http://www.customerthink.com/blog/demand_economy#comments CxO Leadership Digital Marketing Customer Strategy Chief Customer Officer Chief Information Officer Organization Alignment Technology Implementation Tue, 24 Jun 2008 08:56:56 -0500 denispombriant 198960 at http://www.customerthink.com The Night the System Played Santa: IT and the Front Office Create Magic for Your Customers When They Work Together http://www.customerthink.com/article/night_system_played_santa_it_front_office http://www.customerthink.com/article/night_system_played_santa_it_front_office#comments Digital Marketing Service and Support Social Business Computers / Technology Contact Center Customer Loyalty Chief Information Officer Organization Alignment Technology Implementation Telecommunications Mon, 09 Jun 2008 07:59:00 -0500 denispombriant 198150 at http://www.customerthink.com NetSuite One World http://www.customerthink.com/blog/netsuite_one_world http://www.customerthink.com/blog/netsuite_one_world#comments CxO Leadership Midsize Business Enterprise Technology Small Business Customer Strategy Chief Information Officer Technology Implementation Tue, 22 Apr 2008 08:10:32 -0500 denispombriant 3500 at http://www.customerthink.com Automating the Suggestion Box http://www.customerthink.com/blog/automating_suggestion_box http://www.customerthink.com/blog/automating_suggestion_box#comments Digital Marketing Sales Performance Social Business Voice of Customer Customer Loyalty Chief Customer Officer Chief Information Officer Tue, 25 Mar 2008 11:02:37 -0500 denispombriant 3324 at http://www.customerthink.com Make Your Company Easy To Do Business With http://www.customerthink.com/blog/make_your_company_easy_do_business http://www.customerthink.com/blog/make_your_company_easy_do_business#comments CxO Leadership Large Enterprise Digital Marketing Sales Performance Service and Support Midsize Business Customer Experience Voice of Customer Customer Loyalty Performance Management Small Business Customer Strategy Chief Customer Officer Mon, 24 Mar 2008 10:06:46 -0500 denispombriant 3310 at http://www.customerthink.com It's Time for CRM Suites to Recognize the Customer http://www.customerthink.com/article/its_time_crm_suites_recognize_customer http://www.customerthink.com/article/its_time_crm_suites_recognize_customer#comments Computers / Technology Enterprise Technology Chief Information Officer Technology Implementation Mon, 24 Mar 2008 07:59:00 -0500 denispombriant 3286 at http://www.customerthink.com Monetizing Streaming Media http://www.customerthink.com/blog/monetizing_streaming_media http://www.customerthink.com/blog/monetizing_streaming_media#comments Advertising / Media / Public Relations Digital Marketing Broadcast / Communications Business / Legal Services Enterprise Technology Fast-Moving Consumer Goods Web Analytics Chief Customer Officer Chief Information Officer Hospitality / Entertainment Printing and Publishing Retail Sales Tue, 26 Feb 2008 14:50:05 -0600 denispombriant 3154 at http://www.customerthink.com It's All About the Business Process Now http://www.customerthink.com/blog/its_all_about_business_process_now http://www.customerthink.com/blog/its_all_about_business_process_now#comments CxO Leadership Digital Marketing Enterprise Technology Chief Customer Officer Chief Information Officer Mon, 25 Feb 2008 08:30:24 -0600 denispombriant 3142 at http://www.customerthink.com Oracle's Single-Tenant Solution http://www.customerthink.com/blog/oracle_single_tenant_solution http://www.customerthink.com/blog/oracle_single_tenant_solution#comments Enterprise Technology Chief Customer Officer Chief Information Officer Tue, 19 Feb 2008 12:56:39 -0600 denispombriant 3095 at http://www.customerthink.com Would You Buy Salesforce.com for $75? http://www.customerthink.com/blog/would_you_buy_salesforce_com_75 http://www.customerthink.com/blog/would_you_buy_salesforce_com_75#comments Computers / Technology Customer Strategy Chief Customer Officer Chief Information Officer Tue, 12 Feb 2008 08:35:29 -0600 denispombriant 3040 at http://www.customerthink.com Danger and Opportunity in Social Media http://www.customerthink.com/blog/danger_and_opportunity_social_media http://www.customerthink.com/blog/danger_and_opportunity_social_media#comments Digital Marketing Social Business Chief Information Officer Sat, 26 Jan 2008 09:28:13 -0600 denispombriant 2948 at http://www.customerthink.com Like On-Demand, the Social Web May Have Unintended Consequences for Businesses http://www.customerthink.com/article/demand_social_web_unintended_consequences http://www.customerthink.com/article/demand_social_web_unintended_consequences#comments CxO Leadership Social Business Chief Information Officer Mon, 07 Jan 2008 07:58:00 -0600 denispombriant 2833 at http://www.customerthink.com Communities Are the Real Story in Iowa and Your Business http://www.customerthink.com/blog/communities_are_real_story_iowa_and_your_busi http://www.customerthink.com/blog/communities_are_real_story_iowa_and_your_busi#comments CxO Leadership Digital Marketing Sales Performance Chief Customer Officer Sat, 05 Jan 2008 11:11:01 -0600 denispombriant 2844 at http://www.customerthink.com It's Not Very Sexy, But You're Going to Hear a Lot About Governance, Risk and Compliance http://www.customerthink.com/article/going_hear_governance_risk_compliance http://www.customerthink.com/article/going_hear_governance_risk_compliance#comments Enterprise Technology Chief Customer Officer Chief Information Officer Technology Implementation Mon, 10 Dec 2007 07:59:00 -0600 denispombriant 2709 at http://www.customerthink.com The Winner of the Next Presidential Election Will Be On-Demand CRM http://www.customerthink.com/article/winner_presidential_election_on_demand http://www.customerthink.com/article/winner_presidential_election_on_demand#comments Government / Public Sector Chief Customer Officer Chief Information Officer Mon, 03 Dec 2007 07:58:00 -0600 denispombriant 2668 at http://www.customerthink.com Your Call Center Agent Is an Untapped Resource http://www.customerthink.com/article/call_center_agent_an_untapped_resource http://www.customerthink.com/article/call_center_agent_an_untapped_resource#comments Service and Support Contact Center Customer Experience Financial Services Chief Customer Officer Organization Alignment Mon, 30 Apr 2007 07:58:00 -0500 denispombriant 1130 at http://www.customerthink.com "Deep Marketing" Engages Customers http://www.customerthink.com/article/deep_marketing_engages_customers http://www.customerthink.com/article/deep_marketing_engages_customers#comments Digital Marketing Customer Experience Voice of Customer Customer Loyalty Fast-Moving Consumer Goods Customer Strategy Financial Services Chief Customer Officer Mon, 05 Mar 2007 07:58:00 -0600 denispombriant 850 at http://www.customerthink.com What's New? Everyone in Your Business Can Finally Concentrate on the Customer http://www.customerthink.com/article/everyone_can_finally_concentrate_on_customer http://www.customerthink.com/article/everyone_can_finally_concentrate_on_customer#comments CxO Leadership Voice of Customer Customer Strategy Chief Customer Officer Organization Alignment Mon, 15 Jan 2007 01:58:00 -0600 denispombriant 422 at http://www.customerthink.com Was That a Tipping Point We Just Lived Through? http://www.customerthink.com/article/was_that_a_tipping_point_we_just_lived_through http://www.customerthink.com/article/was_that_a_tipping_point_we_just_lived_through#comments Computers / Technology Chief Information Officer Technology Implementation Mon, 18 Dec 2006 03:00:00 -0600 denispombriant 136 at http://www.customerthink.com Looking at 2005 Through the Rearview Mirror: Did I Make You Laugh? http://www.customerthink.com/article/2005_in_rearview_mirror_did_i_make_you_laugh http://www.customerthink.com/article/2005_in_rearview_mirror_did_i_make_you_laugh#comments CxO Leadership Computers / Technology Voice of Customer Chief Information Officer Technology Implementation Tue, 06 Dec 2005 00:00:00 -0600 denispombriant 492 at http://www.customerthink.com It's Time To Make Call Center Agents Professionals http://www.customerthink.com/article/its_time_to_make_call_center_agents_professionals http://www.customerthink.com/article/its_time_to_make_call_center_agents_professionals#comments CxO Leadership Service and Support Contact Center Customer Experience Customer Strategy Performance Metrics Chief Customer Officer Organization Alignment Mon, 03 Oct 2005 02:00:00 -0500 denispombriant 272 at http://www.customerthink.com Sales and Service: It's Time for a Merger http://www.customerthink.com/article/sales_and_service_its_time_for_a_merger http://www.customerthink.com/article/sales_and_service_its_time_for_a_merger#comments CxO Leadership Sales Performance Service and Support Contact Center Customer Strategy Chief Customer Officer Organization Alignment Tue, 24 May 2005 00:00:00 -0500 denispombriant 614 at http://www.customerthink.com View It as a Revenue Center, Not a Cost Center http://www.customerthink.com/article/view_it_as_a_revenue_center_not_a_cost_center http://www.customerthink.com/article/view_it_as_a_revenue_center_not_a_cost_center#comments Service and Support Contact Center Customer Strategy Performance Metrics Organization Alignment Experience and Process Design Sun, 24 Apr 2005 00:00:00 -0500 denispombriant 613 at http://www.customerthink.com Expect a Year Full of Opportunity and More Surprises http://www.customerthink.com/article/expect_a_year_full_of_opportunity_and_more_surprises http://www.customerthink.com/article/expect_a_year_full_of_opportunity_and_more_surprises#comments Computers / Technology Chief Information Officer Technology Implementation Thu, 06 Jan 2005 02:00:00 -0600 denispombriant 271 at http://www.customerthink.com