All posts by denispombriant

Title Type Datesort icon Views Comments Categories
Contact management war revival Blog 2009-09-04 1,660 0 Service and Support, Enterprise Technology, Chief Information Officer
CRM Predictions for 2009 Article 2009-01-09 4,035 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Enterprise Technology, Chief Customer Officer, Chief Information Officer, Customer Information Architecture
CRM and the Middle-Aged Simplifier Blog 2008-10-31 2,474 0 Leadership, Digital Marketing, Voice of Customer, Customer Loyalty, Chief Customer Officer
Economy Should Give On-Demand a Boost Blog 2008-10-08 4,053 0 Leadership, Digital Marketing, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation
Product Innovation Is Wired Into Apple's DNA, and It Shows Article 2008-08-11 7,028 0 Leadership, Service and Support, Digital Marketing, Computers / Technology, Fast-Moving Consumer Goods, Customer Strategy, Chief Customer Officer, Employee Engagement, Innovation
The On-Demand Economy Blog 2008-06-24 2,310 1 Leadership, Digital Marketing, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation
The Night the System Played Santa: IT and the Front Office Create Magic for Your Customers When They Work Together Article 2008-06-09 3,065 1 Service and Support, Digital Marketing, Social Business, Computers / Technology, Contact Center, Customer Loyalty, Chief Information Officer, Employee Engagement, Technology Implementation, Telecommunications
NetSuite One World Blog 2008-04-22 2,648 0 Leadership, Midsize Business, Enterprise Technology, Small Business, Customer Strategy, Chief Information Officer, Technology Implementation
Automating the Suggestion Box Blog 2008-03-25 3,197 2 Sales Performance, Digital Marketing, Social Business, Voice of Customer, Customer Loyalty, Chief Customer Officer, Chief Information Officer
Make Your Company Easy To Do Business With Blog 2008-03-24 4,578 0 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Midsize Business, Customer Experience, Voice of Customer, Customer Loyalty, Performance Management, Small Business, Customer Strategy, Chief Customer Officer
It's Time for CRM Suites to Recognize the Customer Article 2008-03-24 3,536 0 Computers / Technology, Enterprise Technology, Chief Information Officer, Technology Implementation
Monetizing Streaming Media Blog 2008-02-26 2,579 1 Advertising / Media / Public Relations, Broadcast / Communications, Digital Marketing, Business / Legal Services, Enterprise Technology, Fast-Moving Consumer Goods, Web Analytics, Chief Customer Officer, Chief Information Officer, Hospitality / Entertainment, Printing and Publishing, Retail Sales
It's All About the Business Process Now Blog 2008-02-25 2,677 2 Leadership, Digital Marketing, Enterprise Technology, Chief Customer Officer, Chief Information Officer
Oracle's Single-Tenant Solution Blog 2008-02-19 2,370 0 Enterprise Technology, Chief Customer Officer, Chief Information Officer
Would You Buy Salesforce.com for $75? Blog 2008-02-12 2,230 1 Computers / Technology, Customer Strategy, Chief Customer Officer, Chief Information Officer
Danger and Opportunity in Social Media Blog 2008-01-26 1,855 0 Digital Marketing, Social Business, Chief Information Officer
Like On-Demand, the Social Web May Have Unintended Consequences for Businesses Article 2008-01-07 2,767 0 Leadership, Social Business, Chief Information Officer
Communities Are the Real Story in Iowa and Your Business Blog 2008-01-05 1,614 1 Leadership, Sales Performance, Digital Marketing, Chief Customer Officer
It's Not Very Sexy, But You're Going to Hear a Lot About Governance, Risk and Compliance Article 2007-12-10 3,100 0 Enterprise Technology, Chief Customer Officer, Chief Information Officer, Technology Implementation
The Winner of the Next Presidential Election Will Be On-Demand CRM Article 2007-12-03 3,327 1 Government / Public Sector, Chief Customer Officer, Chief Information Officer
Your Call Center Agent Is an Untapped Resource Article 2007-04-30 7,319 1 Service and Support, Contact Center, Customer Experience, Financial Services, Chief Customer Officer, Employee Engagement
"Deep Marketing" Engages Customers Article 2007-03-05 7,728 0 Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Chief Customer Officer
What's New? Everyone in Your Business Can Finally Concentrate on the Customer Article 2007-01-14 1,753 0 Leadership, Voice of Customer, Customer Strategy, Chief Customer Officer, Employee Engagement
Was That a Tipping Point We Just Lived Through? Article 2006-12-18 2,398 0 Computers / Technology, Chief Information Officer, Technology Implementation
Looking at 2005 Through the Rearview Mirror: Did I Make You Laugh? Article 2005-12-05 1,744 0 Leadership, Computers / Technology, Voice of Customer, Chief Information Officer, Technology Implementation
It's Time To Make Call Center Agents Professionals Article 2005-10-02 3,607 0 Leadership, Service and Support, Contact Center, Customer Experience, Customer Strategy, Performance Metrics, Chief Customer Officer, Employee Engagement
Sales and Service: It's Time for a Merger Article 2005-05-23 1,744 0 Leadership, Sales Performance, Service and Support, Contact Center, Customer Strategy, Chief Customer Officer, Employee Engagement
View It as a Revenue Center, Not a Cost Center Article 2005-04-23 3,518 0 Service and Support, Contact Center, Customer Process, Customer Strategy, Performance Metrics, Employee Engagement
Expect a Year Full of Opportunity and More Surprises Article 2005-01-06 2,665 0 Computers / Technology, Chief Information Officer, Technology Implementation

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