All posts by jim_sterne

Title Type Datesort icon Views Comments Categories
Lessons from the first eMetrics Executive Roundtable Blog 2013-05-11 236 0 Digital Marketing
Automated Marketing – Soon… PLEASE! Blog 2013-02-05 573 0 Digital Marketing
Social Intercourse: How to Score Online Blog 2012-03-23 969 0 Social Business
Four Metrics for Social Media Marketing Success Article 2011-01-11 7,963 0 Article, Digital Marketing, Social Business
Marketing in the World of Social Media is About Engagement Article 2010-09-22 5,962 5 Article, Digital Marketing, Social Business, Customer Experience
Stick With Your Story Blog 2010-07-19 1,544 0 Digital Marketing, Web Analytics
Let There Be Light (2003) Blog 2010-07-14 1,601 1 Digital Marketing
Enough Hype, Time for Social Media Metrics! An Interview with Jim Sterne Interview 2010-06-10 7,284 0 Performance Metrics, Digital Marketing, Social Business
Change the Message for the Medium Blog 2010-05-29 2,109 0 Digital Marketing
Web Analytics 101, Stardate 11.07: Don't Just Take Your Web Site's Pulse. Make Your Business Healthier Article 2007-11-05 5,402 2 Article, Chief Information Officer, Performance Metrics, Digital Marketing, Customer Analytics, Hospitality / Entertainment, Web Analytics
Asking the Next Question To Improve Online Customer Experience Blog 2007-09-20 5,192 0 Performance Metrics, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Web Analytics
Beyond Web Analytics: Measuring Web Site Success Blog 2007-07-30 3,849 2 Digital Marketing, Customer Analytics, Web Analytics
So Many Web Analytics Tools—So Little Time Blog 2007-07-02 3,531 0 Performance Metrics, Web Analytics
21 Reasons Why You Do NOT Need Web Analytics Blog 2007-06-06 3,945 0 Performance Metrics, Digital Marketing, Web Analytics
Web Analytics? Customer Analytics? Business Analytics? Yes Blog 2007-05-01 4,540 2 Chief Information Officer, Performance Metrics, Customer Information Architecture, Service and Support, Digital Marketing, Customer Analytics, Web Analytics, Chief Customer Officer
The Emetrics Summit Announces Speaker Roster and Agenda for the Big Picture Event in San Francisco, May 7-9, 2007 News 2007-04-01 1,995 0 Digital Marketing, News, Web Analytics
"Profiling Helps Us Help Our Customers": How Microsoft Approaches Customer Analytics Article 2007-03-19 5,652 0 Article, Digital Marketing, Computers / Technology, Customer Analytics, Web Analytics
Certifiability: Web Analytics Comes of Age Blog 2007-03-12 4,292 3 Digital Marketing, Customer Analytics, Customer Experience, Enterprise Technology, Web Analytics, Chief Customer Officer
Hello World Blog 2007-03-06 3,584 0 Performance Metrics, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Chief Customer Officer
You Are Not the Target Audience Article 2007-02-12 11,280 1 Article, Customer Strategy, Performance Metrics, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty
You Don't Have to Be Amazon.com to Target Your Emails Article 2006-03-20 2,244 0 Article, Small Business, Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Chief Customer Officer, Retail Sales
Get More Value Out of a Customer-Centric Web Site Article 2005-02-14 3,232 0 Article, Performance Metrics, Sales Performance, Customer Information Architecture, Digital Marketing, Customer Analytics, Customer Experience, Web Analytics

MarketPlace

Boost Customer Satisfaction & Loyalty at SCORE 2013

[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

eMetrics Summit

[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.

Predictive Analytics World

[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Customer Experience Certification

[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.

Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In

[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Syndicate content