All posts by jim_sterne
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Four Metrics for Social Media Marketing Success | Article | 2011-01-11 | 6,570 | 0 | Digital Marketing, Social Business |
| Marketing in the World of Social Media is About Engagement | Article | 2010-09-22 | 4,991 | 5 | Digital Marketing, Social Business, Customer Experience |
| Stick With Your Story | Blog | 2010-07-19 | 986 | 0 | Digital Marketing, Web Analytics |
| Let There Be Light (2003) | Blog | 2010-07-14 | 1,053 | 1 | Digital Marketing |
| Enough Hype, Time for Social Media Metrics! An Interview with Jim Sterne | Interview | 2010-06-10 | 4,885 | 0 | Digital Marketing, Social Business, Performance Metrics |
| Change the Message for the Medium | Blog | 2010-05-29 | 1,561 | 0 | Digital Marketing |
| Web Analytics 101, Stardate 11.07: Don't Just Take Your Web Site's Pulse. Make Your Business Healthier | Article | 2007-11-05 | 4,669 | 2 | Digital Marketing, Customer Analytics, Web Analytics, Performance Metrics, Chief Information Officer, Hospitality / Entertainment |
| Asking the Next Question To Improve Online Customer Experience | Blog | 2007-09-20 | 3,754 | 0 | Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Web Analytics, Performance Metrics |
| Beyond Web Analytics: Measuring Web Site Success | Blog | 2007-07-30 | 2,752 | 2 | Digital Marketing, Customer Analytics, Web Analytics |
| So Many Web Analytics Tools—So Little Time | Blog | 2007-07-02 | 2,613 | 0 | Web Analytics, Performance Metrics |
| 21 Reasons Why You Do NOT Need Web Analytics | Blog | 2007-06-06 | 3,032 | 0 | Digital Marketing, Web Analytics, Performance Metrics |
| Web Analytics? Customer Analytics? Business Analytics? Yes | Blog | 2007-05-01 | 3,422 | 2 | Service and Support, Digital Marketing, Customer Analytics, Web Analytics, Performance Metrics, Chief Customer Officer, Chief Information Officer, Customer Information Architecture |
| The Emetrics Summit Announces Speaker Roster and Agenda for the Big Picture Event in San Francisco, May 7-9, 2007 | News | 2007-04-01 | 1,576 | 0 | Digital Marketing, Web Analytics |
| "Profiling Helps Us Help Our Customers": How Microsoft Approaches Customer Analytics | Article | 2007-03-19 | 4,601 | 0 | Digital Marketing, Computers / Technology, Customer Analytics, Web Analytics |
| Certifiability: Web Analytics Comes of Age | Blog | 2007-03-12 | 3,208 | 3 | Digital Marketing, Customer Analytics, Customer Experience, Enterprise Technology, Web Analytics, Chief Customer Officer |
| Hello World | Blog | 2007-03-06 | 2,585 | 0 | Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Performance Metrics, Chief Customer Officer |
| You Are Not the Target Audience | Article | 2007-02-12 | 9,442 | 1 | Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Performance Metrics |
| You Don't Have to Be Amazon.com to Target Your Emails | Article | 2006-03-20 | 1,776 | 0 | Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Small Business, Chief Customer Officer, Retail Sales |
| Get More Value Out of a Customer-Centric Web Site | Article | 2005-02-14 | 2,647 | 0 | Sales Performance, Digital Marketing, Customer Analytics, Customer Experience, Web Analytics, Performance Metrics, Customer Information Architecture |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua