All posts by jim_dickie
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Accessing Intelligence on Your Customers and Prospects | Blog | 2008-11-04 | 2,691 | 1 | Leadership, Sales Performance, Digital Marketing, Customer Analytics, Customer Strategy, Chief Customer Officer |
| Customer Satisfaction Does Not Equal Customer Loyalty/Advocacy | Blog | 2008-10-07 | 2,890 | 1 | Leadership, Sales Performance, Digital Marketing, Chief Customer Officer |
| GE's Jeff Schaper: "We Change Our Focus From the Product Out to the Customer Back" | Blog | 2008-08-04 | 3,637 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Arm Your Sales Reps With Knowledge: The Experian SKM Story | Article | 2008-07-21 | 4,327 | 0 | Sales Performance, Business / Legal Services, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation |
| Beyond Customer Satisfaction: An Interview With Bob Knebel | Blog | 2008-06-02 | 3,656 | 0 | Leadership, Sales Performance, Customer Strategy, Manufacturing, Transportation / Travel / Leisure |
| What Really Differentiates You From Your Competitors? | Blog | 2008-04-02 | 3,684 | 1 | Leadership, Sales Performance, Digital Marketing |
| Employees as Ambassadors: Should We Bother? | Blog | 2008-02-06 | 2,745 | 2 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Performance Management, Small Business, Performance Metrics, Chief Customer Officer |
| Don't Believe in Metrics? Have You Heard of StorageTek? | Article | 2006-08-15 | 2,133 | 0 | Leadership, Sales Performance, Computers / Technology, Performance Metrics, Chief Information Officer |
| 2006 Is the Year To Close the Gap Between What Sales Needs and What It Gets | Article | 2006-01-17 | 2,412 | 0 | Sales Performance, Performance Management, Employee Engagement |
| CRM 2006 Is the Year To Close the Gap Between What Sales Needs and What It Gets | Article | 2006-01-17 | 1,826 | 0 | Sales Performance, Chief Customer Officer, Technology Implementation |
| The CRM Landscape Is Expanding; Just Look What's Out There | Article | 2005-12-13 | 1,715 | 0 | Computers / Technology, Chief Information Officer, Technology Implementation |
| Turbo-Charge Your CRM Project for Success: Have a Process in Place | Article | 2005-06-20 | 1,709 | 0 | Leadership, Customer Process, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation |
| Can Starbucks Help You Jumpstart Your CRM System? | Article | 2005-03-07 | 2,747 | 0 | Sales Performance, Chief Information Officer, Technology Implementation, Retail Sales |
| CRM 2005: Will Technology Finally Live Up to Its Potential? | Article | 2005-01-10 | 2,971 | 0 | Sales Performance, Computers / Technology, Chief Information Officer, Technology Implementation, Pharmaceutical |
| The Message to CRM Vendors in 2004? Show Me the Money! | Article | 2005-01-02 | 2,768 | 0 | Sales Performance, Chief Information Officer, Technology Implementation |
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