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<item>
 <title>Why the need to add &quot;Social&quot; to the term &quot;CRM&quot;?</title>
 <link>http://www.customerthink.com/blog/why_the_need_to_add_social_to_the_term_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/why_the_need_to_add_social_to_the_term_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Tue, 09 Mar 2010 00:21:23 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
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<item>
 <title>Whuffie, Social Capital, the Firm and the Enterprise</title>
 <link>http://www.customerthink.com/blog/whuffie_social_capital_the_firm_and_the_enterprise</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/whuffie_social_capital_the_firm_and_the_enterprise#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sun, 07 Mar 2010 01:18:47 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
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<item>
 <title>The Social CRM Zeitgeist</title>
 <link>http://www.customerthink.com/blog/the_social_crm_zeitgeist</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_social_crm_zeitgeist#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sat, 06 Mar 2010 01:02:44 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">231743 at http://www.customerthink.com</guid>
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<item>
 <title>Pardon me for crying out loud, am not a Social CRM vendor.</title>
 <link>http://www.customerthink.com/blog/pardon_me_for_crying_out_loud_am_not_a_social_crm_vendor</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/pardon_me_for_crying_out_loud_am_not_a_social_crm_vendor#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Wed, 03 Mar 2010 23:18:49 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">231598 at http://www.customerthink.com</guid>
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<item>
 <title>My video interview with Lithium Tech - all about Social CRM</title>
 <link>http://www.customerthink.com/blog/my_video_interview_with_lithium_tech_all_about_social_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/my_video_interview_with_lithium_tech_all_about_social_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sat, 20 Feb 2010 11:18:59 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">231060 at http://www.customerthink.com</guid>
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<item>
 <title>Dumbing down Social CRM</title>
 <link>http://www.customerthink.com/blog/dumbing_down_social_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dumbing_down_social_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sun, 14 Feb 2010 18:18:09 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">230702 at http://www.customerthink.com</guid>
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<item>
 <title>Avatar 3D : Pocahontas :: Social CRM : CRM</title>
 <link>http://www.customerthink.com/blog/avatar_3d_pocahontas_social_crm_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/avatar_3d_pocahontas_social_crm_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Wed, 06 Jan 2010 03:15:54 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">228436 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What I’ve Discovered About Twitter</title>
 <link>http://www.customerthink.com/blog/what_i_ve_discovered_about_twitter_prem</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_i_ve_discovered_about_twitter_prem#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Mon, 21 Dec 2009 07:18:06 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">227968 at http://www.customerthink.com</guid>
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<item>
 <title>Context is queen, especially for Social CRM</title>
 <link>http://www.customerthink.com/blog/context_is_queen_especially_for_social_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/context_is_queen_especially_for_social_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Sat, 12 Dec 2009 17:16:23 -0600</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">227616 at http://www.customerthink.com</guid>
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<item>
 <title>Simple strategies for Social CRM implementations</title>
 <link>http://www.customerthink.com/blog/simple_strategies_for_social_crm_implementations</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/simple_strategies_for_social_crm_implementations#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 31 Oct 2009 14:02:32 -0500</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">225492 at http://www.customerthink.com</guid>
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<item>
 <title>Enterprise 2.0 vs Social CRM - Fight or Tango?</title>
 <link>http://www.customerthink.com/blog/enterprise_2_0_vs_social_crm_fight_or_tango</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/enterprise_2_0_vs_social_crm_fight_or_tango#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Sat, 15 Aug 2009 14:17:18 -0500</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">222062 at http://www.customerthink.com</guid>
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<item>
 <title>&quot;Social&quot;ing Applications</title>
 <link>http://www.customerthink.com/blog/socialing_the_applications</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/socialing_the_applications#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Thu, 28 May 2009 00:20:06 -0500</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">218980 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Of Trust &amp; Reputation in Social CRM</title>
 <link>http://www.customerthink.com/blog/of_trust_reputation_in_social_crm</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/of_trust_reputation_in_social_crm#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <pubDate>Mon, 27 Apr 2009 01:33:37 -0500</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">217561 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Social CRM - ETL of Social &amp; CRM Data?</title>
 <link>http://www.customerthink.com/blog/social_crm_etl_of_social_crm_data</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_crm_etl_of_social_crm_data#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Fri, 24 Apr 2009 08:24:01 -0500</pubDate>
 <dc:creator>prem_k</dc:creator>
 <guid isPermaLink="false">217418 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Hello CT! Help me make the shift :)</title>
 <link>http://www.customerthink.com/blog/hello_ct_help_me_make_the_shift</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/hello_ct_help_me_make_the_shift#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 24 Apr 2009 07:47:59 -0500</pubDate>
 <dc:creator>prem_k</dc:creator>
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