All posts by jay_curry
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Salesboom or Bust? | Blog | 2007-12-06 | 4,522 | 7 | Enterprise Technology, Chief Information Officer, Technology Implementation |
| Testing Moments of Truth at Delta | Blog | 2007-07-24 | 2,496 | 0 | Customer Experience, Transportation / Travel / Leisure |
| A Customer Experience in Bogota | Blog | 2007-07-24 | 6,451 | 1 | Customer Experience, Customer Loyalty, Hospitality / Entertainment |
| The Customer Experience Field Manual | Blog | 2007-05-07 | 3,438 | 0 | Customer Experience, Customer Strategy, Chief Customer Officer |
| Customership Is "Whole Brain Marketing." Part II | Blog | 2007-02-07 | 4,406 | 0 | Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| Customership Is "Whole Brain Marketing." Part I | Blog | 2007-02-07 | 5,401 | 0 | Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Transportation / Travel / Leisure |
| The Ultimate Question—A Disruptive Concept | Blog | 2007-01-08 | 4,530 | 0 | Leadership, Voice of Customer, Customer Loyalty, Chief Customer Officer |
| Now is the Time for Patient Relationship Management | Blog | 2006-12-23 | 5,164 | 1 | Leadership, Customer Experience, Healthcare Services, Non-Profit / Associations |
| SMEs Can Put the Customer on Top With Customer Teams | Article | 2005-11-29 | 4,252 | 0 | Leadership, Customer Analytics, Customer Experience, Customer Loyalty, Small Business, Customer Strategy, Healthcare Services, Chief Customer Officer, Customer Information Architecture, Employee Engagement, Retail Sales |
| In SMEs, Collaboration Is the Word for Getting a Workable System | Article | 2005-11-15 | 1,733 | 0 | Leadership, Digital Marketing, Small Business, Chief Information Officer, Employee Engagement, Technology Implementation |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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