All posts by christophercarfi
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Good Attention vs. Bad Attention | Blog | 2012-02-05 | 561 | 1 | Digital Marketing |
| Social Business 2012 Presentation | Blog | 2011-11-29 | 982 | 0 | Social Business |
| This Week's Social Business Jam | Blog | 2011-11-11 | 600 | 0 | Social Business |
| Google+ Launches Brand Pages | Blog | 2011-11-08 | 894 | 0 | Social Business |
| Reflections on the Social Customer | Blog | 2011-09-12 | 953 | 0 | Social Business |
| Google+ for Customer and Brands: Scenario Planning Summary [video] | Blog | 2011-08-24 | 712 | 0 | Social Business |
| My Google+ vs. Twitter Click-Through Experiment | Blog | 2011-07-28 | 956 | 0 | Social Business |
| How the Enterprise Can Use Google+ | Blog | 2011-07-04 | 1,239 | 0 | Social Business |
| Facebook Social Deals May Be Groupon's "PointCast Moment" | Blog | 2011-04-26 | 1,338 | 1 | Social Business |
| An Ant's Eye View of SXSW 2011 | Blog | 2011-03-16 | 1,498 | 3 | Social Business |
| A Customer Love Letter To Delta | Blog | 2011-02-18 | 724 | 0 | Social Business, Customer Experience |
| Top 10 Mobile Internet Trends (Feb 2011) from Mary Meeker | Blog | 2011-02-11 | 1,158 | 0 | Enterprise Technology |
| The Rise of the Creators (Mobile Edition) | Blog | 2010-07-07 | 1,061 | 0 | Enterprise Technology |
| Facebook's Next Trainwreck Waiting-To-Happen: "Community Pages" | Blog | 2010-07-04 | 1,440 | 0 | Social Business |
| Selling Out | Blog | 2010-06-11 | 1,261 | 0 | Sales Performance, Social Business |
| An Awesome Way To Get People To Share Your Story | Blog | 2010-06-09 | 1,332 | 0 | Digital Marketing, Social Business |
| If You Continue To Send Emails To The CEO, A Cease And Desist Letter May Be Sent To You | Blog | 2010-06-04 | 1,463 | 0 | Customer Experience, Voice of Customer |
| The Connection Between Social CRM (SCRM) and Vendor Relationship Management (VRM) | Blog | 2010-04-21 | 1,890 | 0 | Social Business |
| The Era of the Social Customer | Blog | 2010-04-15 | 1,331 | 0 | Social Business |
| Podcast: "Third Places" and Customer Service | Blog | 2010-04-15 | 1,279 | 0 | Service and Support, Social Business |
| How Social is "Too" Social? | Blog | 2010-04-13 | 1,410 | 0 | Social Business |
| The Customer in Personal, Public and Business Realms | Blog | 2010-02-25 | 1,254 | 0 | Social Business |
| The Fatal Flaw in the Google Buzz Interface | Blog | 2010-02-10 | 1,924 | 3 | Social Business |
| Phrase of the Day: "Transaction Myopia" | Blog | 2010-02-04 | 876 | 0 | Leadership |
| The Social Customer Will Be Mobile | Blog | 2010-02-04 | 1,062 | 0 | Social Business, Enterprise Technology |
| American Airlines Hoses Me, Again | Blog | 2010-01-19 | 1,475 | 1 | Service and Support, Transportation / Travel / Leisure |
| From Social Media to Social Business | Article | 2010-01-06 | 8,666 | 1 | Social Business, Performance Metrics, Employee Engagement |
| An IKEA In Every Basement | Blog | 2009-12-04 | 1,579 | 0 | Social Business |
| Fly The Evil Skies | Blog | 2009-11-21 | 1,536 | 0 | Digital Marketing, Customer Loyalty, Chief Customer Officer, Transportation / Travel / Leisure |
| Twitter's "Trending Topics" Bridge Neighborhoods in Social Networks | Blog | 2009-11-17 | 1,517 | 0 | Digital Marketing, Social Business |
| Cerado Ventana Launches, Enables Brands to Improve Connections With Customers and Community Members | News | 2008-11-18 | 1,234 | 0 | Sales Performance, Digital Marketing, Social Business, Customer Experience, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| YouTube Is No Joke: Why You Shouldn't Ignore Social Networks | Article | 2007-01-28 | 2,432 | 0 | Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Chief Customer Officer |
| Companies Are Actually Engaging in Conversations With Customers | Article | 2006-12-04 | 3,504 | 0 | Leadership, Sales Performance, Digital Marketing, Social Business, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
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10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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