All posts by sampson_lee

Title Type Datesort icon Views Comments Categories
Global CEM to Conduct the 34th Global CEM Certification Program in Paris, France News 2012-01-10 165 0 Customer Experience
Paris 2011: The New Total Customer Experience (TCE) Blog 2011-12-01 985 0 Customer Experience
I Love Amsterdam; Mainland Chinese Love Hong Kong Blog 2011-12-01 462 0 Customer Experience
Dubai: Belly Dancing, the Arabian Desert, and the TCE Model Blog 2011-11-30 401 0 Customer Experience
New York as a Brand: Great Cities are Great Brands Blog 2011-11-30 637 0 Customer Experience
Good-Pain and Branded-Pleasure of Paris Blog 2011-11-30 397 0 Customer Experience
American Airlines and the Dynamic TCE (Total Customer Experience) Model Blog 2011-09-23 1,127 0 Customer Experience, Transportation / Travel / Leisure
KLM (Air France) and the Static TCE (Total Customer Experience) Model Blog 2011-09-23 742 0 Customer Experience, Transportation / Travel / Leisure
Air Asia and Touch-point Experience Blog 2011-09-15 1,105 0 Customer Experience, Transportation / Travel / Leisure
Lufthansa and Total Customer Experience (TCE) Blog 2011-09-09 1,271 0 Customer Experience, Transportation / Travel / Leisure
Total Customer Experience (TCE) for Airlines Blog 2011-09-09 1,280 0 Customer Experience, Transportation / Travel / Leisure
Global CEM to Conduct the 33rd Global CEM Certification Program in Paris, France News 2011-07-05 454 0 Customer Experience
G-CEM to Conduct the 32nd Global CEM Certification Program in Hong Kong News 2011-05-08 464 0 Customer Experience
Enhancing Tourist Experience: a TCE (Total Customer Experience) Model for Cities Blog 2011-04-04 1,642 0 Customer Experience, Government / Public Sector
G-CEM to Conduct the 31st Global CEM Certification Program in San Francisco, the United States News 2011-03-26 450 0
Allow Pains, Be Yourself and Unleash Your Full Potentials Blog 2011-03-26 1,758 0 Customer Experience
G-CEM to Conduct the 30th Global CEM Certification Program in Istanbul, Turkey News 2011-01-23 788 0 Customer Experience
"Experience ain't Everything": Design a Branded Experience for the No.1 Budget Hotel in China Blog 2011-01-03 1,759 0 Customer Experience
Show Me the Money: Creating a Branded Experience for Facebook's Advertisers Blog 2010-12-07 1,481 0 Customer Experience
Customer-centricity is Greed-in-disguise: Design a Branded Experience for SmarTone-Vodafone Blog 2010-12-07 3,038 31 Customer Experience
G-CEM to Conduct the 29th Global CEM Certification Program in Amsterdam, The Netherlands News 2010-11-04 721 0 Customer Experience
G-CEM to Conduct the 28th Global CEM Certification Program in Bangkok, Thailand News 2010-11-04 799 0 Customer Experience
Some Pains Are Good: Design a Branded Customer Experience for Jusco Supermarket Blog 2010-10-29 1,918 0 Customer Experience
A Strategic View of How to Allocate Resources to Various Social Media Article 2010-09-29 5,858 0 Social Business, Customer Experience
Managing Your Brand and Social Media with One System Article 2010-09-15 6,372 0 Social Business, Customer Experience
Social Media Under One Roof: Integrate Social Media with Total Customer Experience Model Blog 2010-09-03 6,940 0 Social Business, Customer Experience
G-CEM to Conduct the 27th Global CEM Certification Program in Barcelona, Spain News 2010-07-30 1,229 0 Customer Experience
G-CEM to Conduct the 26th Global CEM Certification Program in Johannesburg, South Africa News 2010-05-26 1,059 0 Customer Experience
G-CEM to Conduct the 25th Global CEM Certification Program in Hong Kong News 2010-05-25 1,062 0 Customer Experience
Broadway Circuit Vs. United Artist: A Comparison on their Online Shopping Experience Blog 2010-04-26 2,724 0 Customer Experience
Cathay Pacific Vs. China Eastern Airlines: A Comparison on their Customer Experiences Blog 2010-03-29 4,652 0 Customer Experience
G-CEM to Conduct the 24th Global CEM Certification Program in Copenhagen, Denmark News 2010-03-22 1,185 0 Customer Experience
H&M Vs. Marks & Spencer: A Comparison on their In-store Shopping Experiences Blog 2010-03-04 4,975 0 Customer Experience
How Customer-facing Departments Rise, in a Down Economy? Blog 2010-01-25 3,178 0 Customer Experience
2010 [Effective Experience Framework 2.0]: From VOC, Branded Experience Strategy, Touch-point Management, to CEM Execution Blog 2010-01-04 5,755 0 Customer Experience
G-CEM to Conduct the 23rd Global Customer Experience Management Certification Program in Paris, France News 2010-01-02 2,192 0 Customer Experience
What Should You Do to Drive In-store Sales During a Recession? Blog 2009-12-19 3,035 0 Customer Experience
Designing an Integrated TCE (Total Customer Experience) Model for Financial Services Blog 2009-12-13 4,595 0 Customer Experience
G-CEM to Conduct the 22nd Global Customer Experience Management Certification Program in Hong Kong News 2009-12-11 1,473 0 Customer Experience
Paris, Sydney, New York, Shanghai, Tokyo, London, Amsterdam: Which Cities are More "Branded"? Blog 2009-12-05 3,497 0 Customer Experience
Is Price Cut Effective in a Recession? McDonald's Says "Yes" Blog 2009-12-02 5,632 0 Customer Experience
Building an Effective Total Customer Experience Model for Telecom Operators Article 2009-05-28 13,695 11 Customer Experience
Is IKEA a Listening Company? Article 2009-03-12 10,493 3 Customer Experience
What Really Drives Customers to Buy From Louis Vuitton Again? Article 2009-01-29 15,044 0 Customer Experience
Building a B2B Purchase Experience Model in a Recession Blog 2009-01-14 7,700 1 Customer Experience
Moments of Buying @ Starbucks Blog 2008-11-11 6,719 2 Customer Experience
The 7th Customer Experience Awards Program: Open for Global Entries till November 30 News 2008-10-22 2,502 0 Customer Experience
Moments of Buying: Why Improving Satisfaction May Not Help Sales Blog 2008-09-23 4,913 0 Customer Experience
G-CEM Announces Corporate Rebranding: Customer Experience Management Service Provider Launches New Look News 2008-09-10 2,403 0 Customer Experience
To Create Advocates, You Have to Differentiate Your Organization Blog 2008-07-19 8,186 0 Customer Experience
Beyond Customer-Centricity: Achieve 93% Net Promoter Scores by Delivering a Branded Experience Blog 2008-07-09 7,599 0 Customer Experience
Credit Card Customer Experience Survey Report Research Report 2008-06-18 11,994 0 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Performance Management, Customer Strategy, Financial Services, Performance Metrics
Insights From Credit Card Customers' Experiences: X-VOC Research Blog 2008-06-16 4,692 0 Customer Experience
Moments of Truth @ Experience: X-MOT Blog 2008-05-12 4,200 4 Customer Experience
Dell Is Not Alone: Most Companies Are Efficiency-Driven Article 2008-04-14 5,259 8 Customer Experience
Effective Experience Framework 1.0 Research Report 2008-04-04 12,633 0 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Midsize Business, Customer Experience, Customer Loyalty, Small Business, Customer Process, Customer Strategy, Performance Metrics, Chief Customer Officer, Chief Information Officer, Customer Management Education, Employee Engagement, Technology Implementation
Global Customer Experience Management Organization (G-CEM) Company Profile 2008-04-04 5,061 0
Segment Your Customers to Deliver a Branded Experience Article 2008-03-03 6,279 0 Customer Experience
Are Starbucks' Prices Too High? Article 2007-11-19 46,110 21 Customer Experience
IKEA: A Branded Experience Is More Important Than Customer-Centricity Article 2007-10-15 41,457 14 Customer Experience
Sheraton—An Un-Branded Complaint Experience Blog 2007-07-24 8,511 6 Customer Experience
Is Louis Vuitton Delivering an Effective Experience? Blog 2007-06-16 51,133 23 Customer Experience
The Paradox of Happiness Blog 2007-06-11 6,368 7 Customer Experience
Most Call Centers Are Too Efficient to Be Effective Article 2007-05-07 6,352 0 Customer Experience
Love and Hate Drivers—Multiple Touch-Point Experience Blog 2007-05-05 10,056 2 Customer Experience
The Zidane's Head Butt Blog 2007-04-27 5,617 0 Customer Experience
A Lousy Speaker Blog 2007-04-22 7,095 4 Customer Experience
We Need More Pain Blog 2007-04-11 8,765 4 Customer Experience
Design a Differentiated Online Experience: Insights from eBay China and Taobao Article 2007-02-12 6,795 2 Customer Experience
The Customer Management Awards 2006 News 2007-01-30 3,115 0 Customer Experience
Ice Cream, Airlines and x-VOC: Don't Settle for So-So Customer Experiences at Touch-Points Article 2007-01-28 5,919 0 Customer Experience
The Smell of French Fries: Fast Food Restaurants Ignore the Integrated Sensory Experience Article 2006-11-27 10,281 2 Customer Experience
Ikea Represents a New Wave in China, a Branded Experience Article 2006-08-06 20,253 3 Customer Experience
One Cup of Coffee, 20 Experiences: Take a Tip From Starbucks Article 2006-06-04 7,688 0 Customer Experience
CRM Is Not CRM in China: Five Challenges for the Industry in 2006 and Beyond Article 2006-01-24 1,971 0 Customer Strategy
How Do You Evaluate Your CRM Implementation? Article 2005-06-27 5,101 0 Customer Strategy
CRM in China? Here's Why It Has a Few Years To Get There Article 2005-01-24 3,956 0 Customer Strategy

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