All posts by Olga Botero
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Web 2.0 Isn't Just for College Kids, Anymore | Blog | 2008-07-14 | 4,513 | 1 | Digital Marketing, Social Business, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| Great Customer Service: We Forget the Basic Stuff | Blog | 2008-01-19 | 4,761 | 10 | Service and Support, Customer Experience |
| Social Networking Is Word of Mouth to the Nth Degree | Article | 2008-01-14 | 5,049 | 0 | Social Business, Chief Information Officer |
| Customer Culture: It All Starts and Ends With Listening | Article | 2007-05-29 | 12,873 | 2 | Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Transportation / Travel / Leisure |
| Do You Want Robots or Magic in Your Contact Center? | Article | 2007-05-07 | 5,463 | 3 | Service and Support, Contact Center, Customer Analytics, Performance Management, Performance Metrics, Chief Customer Officer, Transportation / Travel / Leisure |
| More Companies Are Listening to Customers, But Others Have Backtracked | Article | 2006-12-11 | 2,540 | 0 | Leadership, Customer Experience, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Too Many Metrics Can Spoil Your Strategy | Article | 2006-08-20 | 3,931 | 0 | Leadership, Customer Experience, Customer Strategy, Performance Metrics, Chief Customer Officer |
| No Matter What You Call It, the Customer Experience Must Be Consistent | Article | 2006-06-18 | 2,596 | 0 | Leadership, Digital Marketing, Customer Experience, Chief Customer Officer |
| The Recipe for Integrating Contact Points? A Dash of Technology and Loads of People and Processes | Article | 2006-06-11 | 2,227 | 0 | Leadership, Service and Support, Customer Experience, Customer Loyalty, Fast-Moving Consumer Goods, Customer Strategy, Chief Customer Officer |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua