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Leadership Sales Performance Customer Experience Chief Customer Officer Retail Sales Tue, 30 Jun 2009 22:00:57 -0500 dick_lee 220368 at http://www.customerthink.com http://www.customerthink.com/blog/when_should_you_stop_being_a_patient_and_start_becoming_a_customer http://www.customerthink.com/blog/when_should_you_stop_being_a_patient_and_start_becoming_a_customer#comments Voice of Customer Healthcare Services Mon, 29 Jun 2009 12:39:45 -0500 dick_lee 220289 at http://www.customerthink.com