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 <title>All content posted by rhoward</title>
 <link>http://www.customerthink.com/user_content/3051</link>
 <description>All Content for a User</description>
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<item>
 <title>Grading Sprint&#039;s Palm Pre Experience</title>
 <link>http://www.customerthink.com/blog/grading_sprints_palm_pre_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/grading_sprints_palm_pre_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Fri, 10 Jul 2009 13:17:11 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>Time to Rethink Customer Loyalty</title>
 <link>http://www.customerthink.com/blog/time_rethink_customer_loyalty</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/time_rethink_customer_loyalty#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 03 Feb 2009 17:15:01 -0600</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>The Right Way to Measure Your Customer Experience</title>
 <link>http://www.customerthink.com/blog/right_way_measure_customer_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/right_way_measure_customer_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 30 Jan 2009 16:04:51 -0600</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>Cultivate Relationships to Increase Margins</title>
 <link>http://www.customerthink.com/blog/cultivate_relationships_increase_margins</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/cultivate_relationships_increase_margins#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 16 Dec 2008 08:54:25 -0600</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>A Tale of Two Projects</title>
 <link>http://www.customerthink.com/blog/tale_two_projects</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tale_two_projects#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 17 Nov 2008 18:28:36 -0600</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">205241 at http://www.customerthink.com</guid>
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<item>
 <title>The Customer Experience Process</title>
 <link>http://www.customerthink.com/blog/customer_experience_process</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/customer_experience_process#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Tue, 04 Nov 2008 10:21:06 -0600</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>Inside Jobs: Scary Political Season</title>
 <link>http://www.customerthink.com/blog/inside_jobs_scary_political_season</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/inside_jobs_scary_political_season#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 31 Oct 2008 12:18:58 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">204577 at http://www.customerthink.com</guid>
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<item>
 <title> Improve Maturity With Capabilities</title>
 <link>http://www.customerthink.com/blog/improve_maturity_with_capabilities</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/improve_maturity_with_capabilities#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Fri, 31 Oct 2008 12:07:49 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">204575 at http://www.customerthink.com</guid>
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<item>
 <title>Invasion of the Loyalty Cards</title>
 <link>http://www.customerthink.com/blog/invasion_loyalty_cards</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/invasion_loyalty_cards#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Wed, 10 Sep 2008 11:41:00 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
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<item>
 <title>Inside Jobs: Where Customer Data Goes to Die</title>
 <link>http://www.customerthink.com/blog/inside_jobs_where_customer_data_goes_die</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/inside_jobs_where_customer_data_goes_die#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Wed, 10 Sep 2008 11:15:38 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202546 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Inside Jobs: Got Loyalty?</title>
 <link>http://www.customerthink.com/blog/inside_jobs_got_loyalty</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/inside_jobs_got_loyalty#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 10 Sep 2008 11:09:42 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202544 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Inside Jobs: Brand Problem</title>
 <link>http://www.customerthink.com/blog/inside_jobs_brand_problem</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/inside_jobs_brand_problem#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 10 Sep 2008 11:06:02 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202542 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Inside Jobs: The CRM Strategy</title>
 <link>http://www.customerthink.com/blog/inside_jobs_crm_strategy</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/inside_jobs_crm_strategy#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 10 Sep 2008 11:03:09 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202540 at http://www.customerthink.com</guid>
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<item>
 <title>Myth No. 5: CRM Software Equals a Customer Experience Solution</title>
 <link>http://www.customerthink.com/blog/myth5_crm_software_equals_experience_solution</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/myth5_crm_software_equals_experience_solution#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 10 Sep 2008 10:45:07 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202535 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Myth No. 4: A Centralized Customer Database Provides a 360-Degree View of the Customer</title>
 <link>http://www.customerthink.com/blog/myth4_centralized_database_360_degree_view</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/myth4_centralized_database_360_degree_view#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Wed, 10 Sep 2008 10:41:39 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202534 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Myth No. 3: Each Channel Should Have a Unique Customer Experience</title>
 <link>http://www.customerthink.com/blog/myth3_each_channel_unique_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/myth3_each_channel_unique_experience#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 10 Sep 2008 10:39:29 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202533 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Myth No. 2: Customer Experience Is Just a New Term for Customer Service</title>
 <link>http://www.customerthink.com/blog/myth2_customer_experience_new_term_service</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/myth2_customer_experience_new_term_service#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 10 Sep 2008 10:36:33 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202531 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Five Customer Experience Management Myths</title>
 <link>http://www.customerthink.com/blog/5_customer_experience_management_myths</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/5_customer_experience_management_myths#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 10 Sep 2008 10:34:11 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
 <guid isPermaLink="false">202530 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will Customer Experience Make or Break Your Company?</title>
 <link>http://www.customerthink.com/blog/will_customer_experience_make_or_break</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_customer_experience_make_or_break#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 23 Apr 2008 09:11:49 -0500</pubDate>
 <dc:creator>rhoward</dc:creator>
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