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 <title>CRM News: NetSuite&#039;s SRP, RightNow, Ciboodle, Stupidest Criminal Alive</title>
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 <pubDate>Fri, 30 Oct 2009 00:00:00 -0500</pubDate>
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 <title>CRM Tool Academy: Finally -- Get Instant Customer Feedback on IPhone Without Being An IPhone Dork</title>
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 <pubDate>Wed, 28 Oct 2009 17:06:14 -0500</pubDate>
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 <title>CRM Tool Academy: New PeopleMaps App Reveals and Ranks Your Connections (And Integrates With Salesforce.com)</title>
 <link>http://www.customerthink.com/blog/crm_tool_academy_new_peoplemaps_app_reveals_and_ranks_your_connections_and_integrates_with_sale</link>
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 <pubDate>Thu, 22 Oct 2009 18:21:01 -0500</pubDate>
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 <title>CRM News: Map Your Relationships; The Customer Service Death Rattle</title>
 <link>http://www.customerthink.com/blog/crm_news_map_your_relationships_crm_vendor_invades_europe_france_surrenders</link>
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 <pubDate>Thu, 22 Oct 2009 17:40:20 -0500</pubDate>
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 <title>CRM Tool Academy: Kana Enhances Its Social CRM Tool for &#039;Wisdom of Crowds.&#039;</title>
 <link>http://www.customerthink.com/blog/crm_tool_academy_kana_enhances_its_social_crm_tool_for_wisdom_of_crowds</link>
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 <pubDate>Wed, 21 Oct 2009 01:14:21 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CRM News: Salesforce.com, Dell, Amazon EC2, NGenera and Hungarian Cops</title>
 <link>http://www.customerthink.com/blog/crm_news_salesforce_com_dell_amazon_ec2_ngenera_and_hungarian_cops</link>
 <description></description>
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 <pubDate>Thu, 15 Oct 2009 17:07:25 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CRM Tool Academy: Google Wave&#039;s Customer Conversations Might -- Just Might -- Change Everything.</title>
 <link>http://www.customerthink.com/blog/crm_tool_academy_google_waves_customer_conversations_might_just_might_change_everything</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_tool_academy_google_waves_customer_conversations_might_just_might_change_everything#comments</comments>
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 <pubDate>Wed, 14 Oct 2009 16:57:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CRM Tool Academy: Corral All Your Social Media, Facebook, Twitter, VoIP, E-Mail Onto One Interface</title>
 <link>http://www.customerthink.com/blog/crm_tool_academy_corral_all_your_social_media_facebook_twitter_voip_e_mail_onto_one_interface</link>
 <description></description>
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 <pubDate>Tue, 13 Oct 2009 21:51:46 -0500</pubDate>
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 <title>Want To Be More Customer-Focused? Stop Being Defensive.</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/want_to_be_more_customer_focused_stop_being_defensive#comments</comments>
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 <pubDate>Tue, 13 Oct 2009 20:22:18 -0500</pubDate>
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 <title>CRM News: Helpstream&#039;s Social CRM -- Twitter and Facebook for Profit!</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/crm_news_helpstreams_social_crm_twitter_and_facebook_for_profit#comments</comments>
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 <pubDate>Thu, 08 Oct 2009 17:37:09 -0500</pubDate>
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 <title>Kneeing Customers in the Groin -- the HP Way</title>
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 <description></description>
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 <pubDate>Thu, 08 Oct 2009 04:30:22 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>K.I.S.S. Your Microsoft Call Center.</title>
 <link>http://www.customerthink.com/blog/k_i_s_s_your_microsoft_call_center</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/k_i_s_s_your_microsoft_call_center#comments</comments>
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 <pubDate>Tue, 06 Oct 2009 17:33:21 -0500</pubDate>
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<item>
 <title>For CDC&#039;s CRM, China&#039;s Number Two!</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/for_cdcs_crm_chinas_number_two#comments</comments>
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 <pubDate>Thu, 01 Oct 2009 19:00:38 -0500</pubDate>
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 <title>CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife</title>
 <link>http://www.customerthink.com/blog/crm_news_microsoft_contact_center_iphone_apps_and_chief_dull_knife</link>
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 <pubDate>Thu, 01 Oct 2009 18:18:16 -0500</pubDate>
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<item>
 <title>Let The U.S. Army Fight For Your Customer Loyalty</title>
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 <description></description>
 <comments>http://www.customerthink.com/blog/let_the_u_s_army_fight_for_your_customer_loyalty#comments</comments>
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 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
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 <pubDate>Tue, 29 Sep 2009 02:51:43 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CBM News: NetSuite Offers &#039;End Of Life&#039; Counseling for SAP Clients</title>
 <link>http://www.customerthink.com/article/cbm_news_september_25_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_september_25_2009#comments</comments>
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 <pubDate>Fri, 25 Sep 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CBM News: Stellar&#039;s MCR Is Not CRM, MyStarbucks Ideas &#039;Suck&#039;</title>
 <link>http://www.customerthink.com/article/cbm_news_september_18_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_september_18_2009#comments</comments>
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 <pubDate>Fri, 18 Sep 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CBM News: RightNow Gets HiveLive, Salesforce.com Gets Cloudier</title>
 <link>http://www.customerthink.com/article/cbm_news_september_11_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_september_11_2009#comments</comments>
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 <pubDate>Fri, 11 Sep 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CBM News: Oracle, Salesforce.com and Clarabridge&#039;s Debuts -- It&#039;s a Ball!</title>
 <link>http://www.customerthink.com/article/cbm_news_september_4_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_september_4_2009#comments</comments>
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 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
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 <pubDate>Fri, 04 Sep 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CBM News: Giant Sea Slug &quot;Option&quot; for CRM, Social Media</title>
 <link>http://www.customerthink.com/article/cbm_news_august_28_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_august_28_2009#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <pubDate>Fri, 28 Aug 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
 <guid isPermaLink="false">222476 at http://www.customerthink.com</guid>
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<item>
 <title>CBM News: Salesforce.com CRM-ERP Connected, Loyalty Cards Abused</title>
 <link>http://www.customerthink.com/article/cbm_news_august_21_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_august_21_2009#comments</comments>
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 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <pubDate>Fri, 21 Aug 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
 <guid isPermaLink="false">222235 at http://www.customerthink.com</guid>
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 <title>CBM News: CRM From Oracle Siebel Picked By Knouen, Police Hunt Beer Man</title>
 <link>http://www.customerthink.com/article/cbm_news_august_14_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_august_14_2009#comments</comments>
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 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <pubDate>Fri, 14 Aug 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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<item>
 <title>CBM News: Microsoft Sweet On SugarCRM, Parature Twitters</title>
 <link>http://www.customerthink.com/article/cbm_news_august_7_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_august_7_2009#comments</comments>
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 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
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 <pubDate>Fri, 07 Aug 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
 <guid isPermaLink="false">221761 at http://www.customerthink.com</guid>
</item>
<item>
 <title>CBM News: Altitude Software, Cerado, eGain, Set Your Own ROI!</title>
 <link>http://www.customerthink.com/article/cbm_news_july_31_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_july_31_2009#comments</comments>
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 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
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 <title>CBM News: NetSuite Disses Sage, Cable Guy Causes Recession, Comverse and Infor Partner</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_july_24_2009#comments</comments>
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 <title>CBM News: Lithium, Alterian and The Social Media CRM Wunderkind</title>
 <link>http://www.customerthink.com/article/cbm_news_july_17_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_july_17_2009#comments</comments>
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 <title>CBM News: SAS, TAS and the $6,000 Purse</title>
 <link>http://www.customerthink.com/article/cbm_news_july_10_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_july_10_2009#comments</comments>
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 <title>CBM News: Kana, nGenera, Parature and Nude In-Flight Instructions</title>
 <link>http://www.customerthink.com/article/cbm_news_july_3_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_july_3_2009#comments</comments>
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 <title>CBM News: NetSuite, NetBooks, Michael Jackson and Social Media in CRM</title>
 <link>http://www.customerthink.com/article/cbm_news_june_26_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_june_26_2009#comments</comments>
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 <title>CBM News: &quot;Ultimate&quot; Customer Service Integration: IBM, Microsoft, Federal Reserve, Vatican...</title>
 <link>http://www.customerthink.com/article/cbm_news_june_19_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_june_19_2009#comments</comments>
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 <title>CBM News: CRM Buzzword Born, Tony Soprano As Call Center Agent</title>
 <link>http://www.customerthink.com/article/cbm_news_june_12_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_june_12_2009#comments</comments>
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 <title>CBM News: Is Affordable ROI for Speech Analytics Finally Here?</title>
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 <description></description>
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 <title>CBM News: Will Bing, Microsoft&#039;s Third Try, Finally Knock Off Google?</title>
 <link>http://www.customerthink.com/article/cbm_news_may_29_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_may_29_2009#comments</comments>
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 <title>CBM News: Region Sees One Percent SaaS CRM, Social Media Punks Nebraska</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_may_22_2009#comments</comments>
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 <title>CBM News: NetSuite Steals SAP&#039;s Thunder, Sage&#039;s Employees</title>
 <link>http://www.customerthink.com/article/cbm_news_may_15_2009</link>
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 <comments>http://www.customerthink.com/article/cbm_news_may_15_2009#comments</comments>
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 <title>CBM News: Survey Says Big Firms Ditch, SMBs Cling to CRM in Down Economy</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_may_08_2009#comments</comments>
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 <title>Passion Brands: Kate Newlin Explores the Whys and Hows of Brand Passion</title>
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 <title>CBM News: Microsoft, Sage, Oracle CRM -- &quot;Food Fight!&quot;</title>
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 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_may_01_2009#comments</comments>
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 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <pubDate>Fri, 01 May 2009 00:00:00 -0500</pubDate>
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 <title>CBM News: Facebook, U2 Tix Rate Highly for Social Media</title>
 <link>http://www.customerthink.com/article/cbm_news_april_24_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_april_24_2009#comments</comments>
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 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
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 <pubDate>Fri, 24 Apr 2009 00:00:00 -0500</pubDate>
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 <title>CBM News: &quot;Stunning&quot; Social Media Study&#039;s Findings Slammed</title>
 <link>http://www.customerthink.com/article/cbm_news_april_17_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_april_17_2009#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
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 <pubDate>Fri, 17 Apr 2009 00:00:00 -0500</pubDate>
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 <title>CBM News: Vendor &quot;Spits on Microsoft, Laughs at Salesforce.com&quot;</title>
 <link>http://www.customerthink.com/article/cbm_news_april_10_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_april_10_2009#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
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 <pubDate>Fri, 10 Apr 2009 00:00:00 -0500</pubDate>
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<item>
 <title>CBM News: Apple, Google, Costco and Amazon: Customer Loyalty&#039;s Final Four</title>
 <link>http://www.customerthink.com/article/cbm_news_apr_03_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_apr_03_2009#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
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 <pubDate>Fri, 03 Apr 2009 00:00:00 -0500</pubDate>
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 <title>CBM News: Siperian, RightNow and the Army, YellowPin, KDB and Comrade Geithner</title>
 <link>http://www.customerthink.com/article/cbm_news_mar_27_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_mar_27_2009#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
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 <pubDate>Fri, 27 Mar 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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 <title>CBM News: Salesforce, NetSuite, RightNow, QuickArrow and The $22.73 Bonus Scandal</title>
 <link>http://www.customerthink.com/article/cbm_news_mar_20_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_mar_20_2009#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Fri, 20 Mar 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
 <guid isPermaLink="false">214761 at http://www.customerthink.com</guid>
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<item>
 <title>Experience the Starbucks Non-Experience</title>
 <link>http://www.customerthink.com/blog/experience_the_starbucks_non_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/experience_the_starbucks_non_experience#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
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 <pubDate>Fri, 13 Mar 2009 06:09:19 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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<item>
 <title>CBM News: Microsoft Updating, SAP and Sybase Almost Marry, Buzzword Innovation</title>
 <link>http://www.customerthink.com/article/cbm_news_mar_13_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_mar_13_2009#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <pubDate>Fri, 13 Mar 2009 00:00:00 -0500</pubDate>
 <dc:creator>david_sims</dc:creator>
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<item>
 <title>CBM News: Lockheed Martin Brings Warfare Expertise to IRS Customers</title>
 <link>http://www.customerthink.com/article/cbm_news_mar_06_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_mar_06_2009#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Fri, 06 Mar 2009 00:00:00 -0600</pubDate>
 <dc:creator>david_sims</dc:creator>
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<item>
 <title>CRM, George Orwell and The Rolling Stones</title>
 <link>http://www.customerthink.com/blog/crm_george_orwell_and_the_rolling_stones</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_george_orwell_and_the_rolling_stones#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Wed, 04 Mar 2009 23:08:28 -0600</pubDate>
 <dc:creator>david_sims</dc:creator>
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<item>
 <title>CBM News: Salesforce.com, Surado, Zoho, Amdocs and... Borat?</title>
 <link>http://www.customerthink.com/article/cbm_news_feb_27_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/article/cbm_news_feb_27_2009#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Fri, 27 Feb 2009 00:00:00 -0600</pubDate>
 <dc:creator>david_sims</dc:creator>
 <guid isPermaLink="false">212731 at http://www.customerthink.com</guid>
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<item>
 <title>CRM vs. Call Centers: Whose Fault Is It?</title>
 <link>http://www.customerthink.com/blog/crm_vs_call_centers_whose_fault_is_it</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/crm_vs_call_centers_whose_fault_is_it#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/42">Enterprise Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/93">Customer Management Education</category>
 <pubDate>Thu, 26 Feb 2009 16:10:47 -0600</pubDate>
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