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 <title>Genchi Genbutsu Revolutionizes Selling--Again!</title>
 <link>http://www.customerthink.com/blog/genchi_genbutsu_revolutionizes_selling_again</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/genchi_genbutsu_revolutionizes_selling_again#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Tue, 16 Mar 2010 21:33:27 -0500</pubDate>
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<item>
 <title>So You Want a Career in Sales?  How Fast Can You Type?</title>
 <link>http://www.customerthink.com/blog/so_you_want_a_career_in_sales_how_fast_can_you_type</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/so_you_want_a_career_in_sales_how_fast_can_you_type#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 19 Feb 2010 14:44:53 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>The Problem You Solve Depends Mightily on the Questions You Ask</title>
 <link>http://www.customerthink.com/blog/the_problem_you_solve_depends_mightily_on_the_questions_you_ask</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/the_problem_you_solve_depends_mightily_on_the_questions_you_ask#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
 <pubDate>Wed, 03 Feb 2010 12:13:01 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>&quot;That Will Close in Q2, Boss!&quot; (Pssst.  Tell Us Why It Might Not)</title>
 <link>http://www.customerthink.com/blog/that_will_close_in_q2_boss_pssst_tell_us_why_it_might_not</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/that_will_close_in_q2_boss_pssst_tell_us_why_it_might_not#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Fri, 22 Jan 2010 10:47:12 -0600</pubDate>
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<item>
 <title>ROI Hype:  Finance for Fools?</title>
 <link>http://www.customerthink.com/blog/roi_hype_finance_for_fools</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/roi_hype_finance_for_fools#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 07 Jan 2010 10:32:24 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Six Sales Strategy Mistakes to Avoid in 2010</title>
 <link>http://www.customerthink.com/blog/six_sales_strategy_mistakes_to_avoid_in_2010</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/six_sales_strategy_mistakes_to_avoid_in_2010#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Tue, 15 Dec 2009 16:20:17 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Transaction or Transgression?  Social Selling Creates Questionable Practices</title>
 <link>http://www.customerthink.com/blog/transaction_or_transgression_social_selling_creates_questionable_practices</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/transaction_or_transgression_social_selling_creates_questionable_practices#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <pubDate>Wed, 09 Dec 2009 15:07:58 -0600</pubDate>
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<item>
 <title>Social Selling and Corporate Social Responsibility are Natural Bedfellows</title>
 <link>http://www.customerthink.com/blog/social_selling_and_corporate_social_responsibility_are_natural_bedfellows</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/social_selling_and_corporate_social_responsibility_are_natural_bedfellows#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
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 <category domain="http://www.customerthink.com/categories/innovation">Innovation</category>
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 <pubDate>Wed, 11 Nov 2009 19:46:25 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Cheap Date: Do Free Social Connections Create Hidden Costs?</title>
 <link>http://www.customerthink.com/blog/cheap_date_do_free_social_connections_create_hidden_costs</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/cheap_date_do_free_social_connections_create_hidden_costs#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 26 Oct 2009 10:51:25 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Just the Facts? Sales Discovery Requires More than Asking &quot;Killer Questions&quot;</title>
 <link>http://www.customerthink.com/blog/just_the_facts_sales_discovery_requires_more_than_asking_killer_questions</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/just_the_facts_sales_discovery_requires_more_than_asking_killer_questions#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Wed, 07 Oct 2009 15:32:31 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Sales Hunters and Farmers Will Starve in a Sales 2.0 World</title>
 <link>http://www.customerthink.com/blog/sales_hunters_and_farmers_will_starve_in_a_sales_2_0_world</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sales_hunters_and_farmers_will_starve_in_a_sales_2_0_world#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
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 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 02 Oct 2009 09:44:23 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Going, Going, Gone!  e-commerce Erases More Than Paper Money</title>
 <link>http://www.customerthink.com/blog/going_going_gone_e_commerce_erases_more_than_paper_money</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/going_going_gone_e_commerce_erases_more_than_paper_money#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Thu, 24 Sep 2009 13:04:32 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Pfizer&#039;s Ethics Violations Hurt All of Us</title>
 <link>http://www.customerthink.com/blog/pfizers_ethics_violations_hurt_all_of_us</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/pfizers_ethics_violations_hurt_all_of_us#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 08 Sep 2009 16:29:51 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">222856 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Higher Sales Quotas Won&#039;t Overcome Bad Risks and Faulty Assumptions</title>
 <link>http://www.customerthink.com/blog/higher_sales_quotas_wont_overcome_bad_risks_and_faulty_assumptions</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/higher_sales_quotas_wont_overcome_bad_risks_and_faulty_assumptions#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 12 Aug 2009 22:20:43 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Six Questions About Theories Everyone Must Ask</title>
 <link>http://www.customerthink.com/blog/six_questions_about_theories_everyone_must_ask</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/six_questions_about_theories_everyone_must_ask#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <pubDate>Mon, 03 Aug 2009 13:25:51 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Princess Cruises.  Cloudy Marketing.</title>
 <link>http://www.customerthink.com/blog/princess_cruises_cloudy_marketing</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/princess_cruises_cloudy_marketing#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 24 Jul 2009 10:22:28 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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</item>
<item>
 <title>Get Beyond &quot;92%&quot; Hype: What Happens Inside the Internet Black Box?</title>
 <link>http://www.customerthink.com/blog/get_beyond_92_hype_what_happens_inside_the_internet_black_box</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/get_beyond_92_hype_what_happens_inside_the_internet_black_box#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/43">Web Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Thu, 09 Jul 2009 11:52:17 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">220737 at http://www.customerthink.com</guid>
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<item>
 <title>Perfect Pitch:  A Tribute to Billy Mays, 1958-2009</title>
 <link>http://www.customerthink.com/blog/perfect_pitch_a_tribute_to_billy_mays_1958_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/perfect_pitch_a_tribute_to_billy_mays_1958_2009#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 29 Jun 2009 21:06:57 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">220306 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Is &quot;Call on the CXO&quot; a Winning Strategy for Salespeople?</title>
 <link>http://www.customerthink.com/article/is_call_on_cxo_winning_strategy_for_salespeople</link>
 <description></description>
 <comments>http://www.customerthink.com/article/is_call_on_cxo_winning_strategy_for_salespeople#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 19 Jun 2009 00:00:00 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Samplesaint Believes That Barcodes and Cell Phones Are a Heavenly Match</title>
 <link>http://www.customerthink.com/blog/samplesaint_wants_to_prove_that_barcodes_and_cell_phones_are_a_heavenly_match</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/samplesaint_wants_to_prove_that_barcodes_and_cell_phones_are_a_heavenly_match#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
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 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Fri, 12 Jun 2009 14:39:29 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">219566 at http://www.customerthink.com</guid>
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<item>
 <title>Race and Gender Impact Employee Customer Service Bonuses</title>
 <link>http://www.customerthink.com/blog/looks_are_receiving_how_race_and_gender_impact_employee_bonuses</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/looks_are_receiving_how_race_and_gender_impact_employee_bonuses#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 01 Jun 2009 11:23:07 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Tell the Truth--Is an Educated Consumer Really Your Best Customer?</title>
 <link>http://www.customerthink.com/blog/tell_the_truth_is_an_educated_consumer_really_your_best_customer</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/tell_the_truth_is_an_educated_consumer_really_your_best_customer#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 20 May 2009 20:41:24 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">218616 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will a Slow Sales Movement Save Us from Ourselves?</title>
 <link>http://www.customerthink.com/blog/will_a_slow_sales_movement_save_us_from_ourselves</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_a_slow_sales_movement_save_us_from_ourselves#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 12 May 2009 11:31:16 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">218289 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Hype vs. Hope: For Salespeople, Is Social Media Living up to Its Promise?</title>
 <link>http://www.customerthink.com/article/social_media_living_up_to_promise_for_salespeople</link>
 <description></description>
 <comments>http://www.customerthink.com/article/social_media_living_up_to_promise_for_salespeople#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <pubDate>Fri, 01 May 2009 00:00:00 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">217557 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Thought Leaders:  PLEASE tell me something I DON&#039;T know!</title>
 <link>http://www.customerthink.com/blog/thought_leaders_please_tell_me_something_i_dont_know</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/thought_leaders_please_tell_me_something_i_dont_know#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 16 Apr 2009 09:31:18 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">217098 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Ready to Sell?  Quick--Name Your Prospect&#039;s Issue!</title>
 <link>http://www.customerthink.com/blog/ready_to_sell_quick_name_your_prospects_issue</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/ready_to_sell_quick_name_your_prospects_issue#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <pubDate>Thu, 02 Apr 2009 10:13:58 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">216069 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Hold the Trust:  A &quot;Trusted Advisor&quot; Who Earns a Sales Commission is Just an Advisor</title>
 <link>http://www.customerthink.com/blog/hold_the_trust_a_trusted_advisor_who_earns_a_sales_commission_is_just_an_advisor</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/hold_the_trust_a_trusted_advisor_who_earns_a_sales_commission_is_just_an_advisor#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Wed, 18 Mar 2009 21:01:02 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">214648 at http://www.customerthink.com</guid>
</item>
<item>
 <title>When False Expections Lead to &quot;I Don&#039;t Think There&#039;s Anybody Back There&quot;</title>
 <link>http://www.customerthink.com/blog/when_false_expections_lead_to_i_dont_think_theres_anybody_back_there</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/when_false_expections_lead_to_i_dont_think_theres_anybody_back_there#comments</comments>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/18">Experience and Process Design</category>
 <pubDate>Fri, 06 Mar 2009 09:36:25 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">213462 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Makes a Social Network Valuable?  The Answer Might Surprise You</title>
 <link>http://www.customerthink.com/blog/what_makes_a_social_network_valuable_the_answer_might_surprise_you</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_makes_a_social_network_valuable_the_answer_might_surprise_you#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Mon, 02 Mar 2009 12:36:29 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">213036 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Do Salespeople Bug You?  Here&#039;s Why They Won&#039;t Go Away</title>
 <link>http://www.customerthink.com/blog/rumors_my_death_have_been_greatly_exaggerated</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/rumors_my_death_have_been_greatly_exaggerated#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Thu, 05 Feb 2009 11:56:46 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">210528 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Senior Moment:  What Our Elders Can Teach Us About Sales</title>
 <link>http://www.customerthink.com/blog/what_our_elders_can_teach_us_about_sales</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_our_elders_can_teach_us_about_sales#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Fri, 30 Jan 2009 10:01:27 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">209957 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Money is Tight.  Where&#039;s the Biggest Customer Experience Bang for the Buck?</title>
 <link>http://www.customerthink.com/blog/biggest_customer_experience_bang_for_buck</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/biggest_customer_experience_bang_for_buck#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Fri, 23 Jan 2009 12:07:29 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">209514 at http://www.customerthink.com</guid>
</item>
<item>
 <title>When Making Sales Resolutions for 2009, Look Both Ways!</title>
 <link>http://www.customerthink.com/blog/2009_sales_resolutions_look_both_ways</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/2009_sales_resolutions_look_both_ways#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <pubDate>Wed, 07 Jan 2009 11:40:01 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">208263 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Will This Year&#039;s Sales Assumptions Work in 2009?</title>
 <link>http://www.customerthink.com/blog/will_years_sales_assumptions_work_2009</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/will_years_sales_assumptions_work_2009#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 16 Dec 2008 20:45:02 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">206872 at http://www.customerthink.com</guid>
</item>
<item>
 <title>In an Uncertain Economy, Sales Success Means Knowing When to Throw—and Catch—a Hot Potato</title>
 <link>http://www.customerthink.com/article/uncertain_economy_sales_success</link>
 <description></description>
 <comments>http://www.customerthink.com/article/uncertain_economy_sales_success#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Fri, 05 Dec 2008 00:00:00 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">206028 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Can Johnny Raise Money?  How Public Schools Exploit Social Networks</title>
 <link>http://www.customerthink.com/blog/johnny_raise_money_schools_social_network</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/johnny_raise_money_schools_social_network#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/educatio">Education</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Fri, 21 Nov 2008 10:57:21 -0600</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">205478 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Loyalty Derided:  It Pays to Look Before You Leap!</title>
 <link>http://www.customerthink.com/blog/two_edged_sword_loyalty_decided_divided</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/two_edged_sword_loyalty_decided_divided#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Tue, 21 Oct 2008 09:12:58 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">204004 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Can Sales Productivity, Ethics and Shareholder Interests Coexist?</title>
 <link>http://www.customerthink.com/blog/sales_productivity_ethics_shareholder_coexist</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/sales_productivity_ethics_shareholder_coexist#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Tue, 16 Sep 2008 20:23:55 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">202781 at http://www.customerthink.com</guid>
</item>
<item>
 <title>PLEASE Buy From Me! The New Ann Taylor Shopping Experience</title>
 <link>http://www.customerthink.com/blog/please_buy_ann_taylor_shopping_experience</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/please_buy_ann_taylor_shopping_experience#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Wed, 10 Sep 2008 12:52:03 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">202551 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Winner&#039;s Curse: Sometimes It&#039;s Better to Lose a Sale</title>
 <link>http://www.customerthink.com/article/winners_curse_sometimes_better_lose_sale</link>
 <description></description>
 <comments>http://www.customerthink.com/article/winners_curse_sometimes_better_lose_sale#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/16">Performance Metrics</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/printing">Printing and Publishing</category>
 <pubDate>Mon, 08 Sep 2008 08:00:00 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">202208 at http://www.customerthink.com</guid>
</item>
<item>
 <title>&quot;That&#039;s Not Our Policy—and No, We Don&#039;t Want to Hear From You!&quot;</title>
 <link>http://www.customerthink.com/blog/not_policy_dont_want_hear_from_you</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/not_policy_dont_want_hear_from_you#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Wed, 03 Sep 2008 09:13:30 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">202180 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Don&#039;t Bother Me With Social Media—I Have to Sell Something! (Part II)</title>
 <link>http://www.customerthink.com/blog/dont_bother_me_social_media_2</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/dont_bother_me_social_media_2#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Tue, 19 Aug 2008 21:26:08 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">201538 at http://www.customerthink.com</guid>
</item>
<item>
 <title> Don&#039;t Bother Me With Social Media—I Have to Sell Something!</title>
 <link>http://www.customerthink.com/blog/quit_bothering_social_media_busy_selling</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/quit_bothering_social_media_busy_selling#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Wed, 16 Jul 2008 13:07:28 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">199918 at http://www.customerthink.com</guid>
</item>
<item>
 <title>How Do You Stop a Great Product From Drying Up?</title>
 <link>http://www.customerthink.com/blog/how_do_you_stop_beloved_product_dying</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/how_do_you_stop_beloved_product_dying#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Thu, 26 Jun 2008 10:12:04 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">199102 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Why Do You Use an Umbrella?: The Best Sales Questions Dig Beyond the Obvious</title>
 <link>http://www.customerthink.com/blog/best_sales_questions_dig_beyond_obvious</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/best_sales_questions_dig_beyond_obvious#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <pubDate>Thu, 26 Jun 2008 09:13:17 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">199095 at http://www.customerthink.com</guid>
</item>
<item>
 <title>What Would Mark Twain Click On?</title>
 <link>http://www.customerthink.com/blog/what_would_mark_twain_click</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/what_would_mark_twain_click#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/fast_mov">Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/retail_s">Retail Sales</category>
 <pubDate>Tue, 17 Jun 2008 10:42:39 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
 <guid isPermaLink="false">198632 at http://www.customerthink.com</guid>
</item>
<item>
 <title>&quot;Our Computers Don&#039;t Talk to Each Other.&quot; No Kidding!</title>
 <link>http://www.customerthink.com/blog/our_computers_dont_talk_each_other</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/our_computers_dont_talk_each_other#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/transpor">Transportation / Travel / Leisure</category>
 <pubDate>Sun, 15 Jun 2008 01:24:58 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Asking to Send Literature Is Not Lead Qualification</title>
 <link>http://www.customerthink.com/blog/asking_send_literature_not_lead_qualification</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/asking_send_literature_not_lead_qualification#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/computer">Computers / Technology</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/86">Performance Management</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <pubDate>Tue, 20 May 2008 10:32:12 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>A Telcom&#039;s CRM System Shouldn&#039;t Add Static to the Contact Center</title>
 <link>http://www.customerthink.com/article/dont_add_static_contact_center</link>
 <description></description>
 <comments>http://www.customerthink.com/article/dont_add_static_contact_center#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <category domain="http://www.customerthink.com/taxonomy/term/19">Technology Implementation</category>
 <pubDate>Mon, 19 May 2008 07:58:00 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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<item>
 <title>Is There &quot;White Space&quot; in Your Customer Relationships?</title>
 <link>http://www.customerthink.com/blog/white_space_your_customer_relationships</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/white_space_your_customer_relationships#comments</comments>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_exec">CxO Leadership</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/large_bu">Large Enterprise</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/marketing_">Digital Marketing</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/sales_mana">Sales Performance</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/service_ma">Service and Support</category>
 <category domain="http://www.customerthink.com/select_categories/chief_executive_officer/medium_b">Midsize Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/92">Social Business</category>
 <category domain="http://www.customerthink.com/taxonomy/term/5">Contact Center</category>
 <category domain="http://www.customerthink.com/taxonomy/term/8">Customer Analytics</category>
 <category domain="http://www.customerthink.com/taxonomy/term/4">Customer Experience</category>
 <category domain="http://www.customerthink.com/taxonomy/term/95">Voice of Customer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/12">Customer Loyalty</category>
 <category domain="http://www.customerthink.com/taxonomy/term/15">Customer Strategy</category>
 <category domain="http://www.customerthink.com/categories/chief_executive_officer/chief_customer_">Chief Customer Officer</category>
 <category domain="http://www.customerthink.com/categories/role/chief_executive_officer/chief_info">Chief Information Officer</category>
 <category domain="http://www.customerthink.com/taxonomy/term/13">Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/taxonomy/term/17">Organization Alignment</category>
 <pubDate>Fri, 02 May 2008 12:37:00 -0500</pubDate>
 <dc:creator>andrew_rudin</dc:creator>
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