All posts by gwynne_young

Title	Type	Date	Views	Comments	Categories
CEO Compensation: Heck of a Job. Take These Millions and Get Out of Here!	Blog	2008-09-19	1,666	1	Leadership, Performance Management, Performance Metrics
Easy Fixes Airlines Could Make	Forum Topic	2008-03-05	10,120	3
Do You Have Change for a Twenty? In the Age of the ATM, Too Many Small Businesses Drop the Ball	Blog	2008-02-28	2,076	1	Service and Support, Customer Experience, Small Business
Are Profits and Customer-Centricity Mutually Exclusive?	Forum Topic	2008-02-28	5,136	0
Low-Cost Employee Incentives	Forum Topic	2008-02-07	8,419	0
Viability of Open Source CRM Software	Forum Topic	2008-02-07	5,566	0
Ongoing Discussions	Forum Topic	2008-01-24	9,177	11
CustomerThink Names Thought Leaders to Global Advisory Council	News	2008-01-15	5,358	0	Leadership, Sales Performance, Service and Support, Digital Marketing, Chief Customer Officer, Chief Information Officer
Can You Do Anything If Your Business Is Flamed?	Forum Topic	2008-01-03	4,888	1
What Can You Do at the Last Minute?	Forum Topic	2007-11-29	5,434	0
What's the Best Way To Find Out What Your Employees Know?	Forum Topic	2007-11-20	6,276	5
The Most Valuable Data for a Small Business	Forum Topic	2007-10-29	6,583	3
Confidence in the CEO	Forum Topic	2007-10-05	5,493	1
Are Businesses Getting Everything They Can From CRM Systems?	Forum Topic	2007-09-26	5,176	1
Complete the Survey and Get a Free Pie	Forum Topic	2007-09-18	4,863	0
Customer Experience Management ... Technology?	Forum Topic	2007-09-11	6,387	3
AT&T's iPhone Itemizing: Talk About a Huge Phone Bill	Forum Topic	2007-08-29	8,260	0
"We're Experiencing an Unusually High Level of Calls." Yeah. Right.	Forum Topic	2007-08-13	5,400	1
Should Social Networking Sites Be Members-Only?	Forum Topic	2007-08-09	2,626	0
A New Look and Feel for the CustomerThink Forum	Forum Topic	2007-06-15	4,093	0
CRMGuru.com Becomes CustomerThink.com, Sharpens Focus on Customer-Centric Business Strategy	News	2007-04-20	4,599	0	Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Strategy, Chief Customer Officer, Chief Information Officer
CRMGuru.com Launches CustomerQ™ Online Assessment of Customer Management Effectiveness	News	2007-03-21	4,101	0	Leadership, Performance Management, Small Business, Customer Strategy, Performance Metrics
Microsoft Announces Microsoft Dynamics CRM Analytics Foundation To Drive Business Intelligence for Customers and Partners	News	2007-02-15	1,389	0	Customer Analytics, Enterprise Technology, Chief Information Officer, Technology Implementation
Talisma Increases Customer Base by 50 Percent in 2006	News	2007-02-15	1,318	0	Enterprise Technology, Chief Information Officer, Technology Implementation
Aprimo Announces Availability of On-Demand Version of Aprimo Marketing™	News	2007-02-15	2,467	0	Digital Marketing, Enterprise Technology, Small Business, Chief Information Officer, Technology Implementation
Reed Business Information Selects Unica Corp. for Advanced Web Analytics	News	2007-02-15	1,420	0	Customer Analytics, Enterprise Technology, Chief Information Officer, Technology Implementation, Printing and Publishing
EDA Consortium Chooses Market2Lead Automated Marketing System	News	2007-02-15	1,289	0	Digital Marketing, Enterprise Technology, Chief Information Officer, Technology Implementation
Gomez Acquires Sysformance AG	News	2007-02-08	1,381	0	Enterprise Technology, Performance Management, Chief Information Officer, Technology Implementation
Enkata Reports Record Quarter and Fiscal Year	News	2007-02-08	3,318	0	Enterprise Technology, Performance Management, Performance Metrics, Chief Information Officer, Technology Implementation
Independent Research Firm Recognizes SAP as a Leader in Enterprise CRM Suites and as Offering a Complete Solution	News	2007-02-08	1,203	0	Enterprise Technology, Chief Information Officer, Technology Implementation
Jacada Announces Joint Marketing Agreement With Avaya	News	2007-02-08	1,249	0	Contact Center, Enterprise Technology, Chief Information Officer, Technology Implementation
Independent Research Firm Names Oracle's Siebel CRM a Leading Enterprise CRM Suite	News	2007-02-08	1,350	0	Enterprise Technology, Chief Information Officer, Technology Implementation
B2B Loyalty Programs	Forum Topic	2007-01-17	10,530	2
What's the One Thing You'd Advise a CEO?	Forum Topic	2007-01-04	2,775	0
How To Value Customers' Social Networks	Forum Topic	2006-12-12	3,000	0
Robeco Direct Wins CRM Award 2006	News	2006-11-16	2,701	0	Digital Marketing, Enterprise Technology, Financial Services, Chief Customer Officer, Chief Information Officer, Technology Implementation
CRM in 2018	Forum Topic	2006-10-24	2,390	0
How Much Power Do Customers Have?	Forum Topic	2006-10-22	2,709	1
New Poster Boy for CRM	Forum Topic	2006-10-10	5,243	0
Alternative to Cards	Forum Topic	2006-10-10	65,034	0
Customer Value: Are You Taking Competition for Granted?	Forum Topic	2006-09-28	2,380	0
Is Sales Technology a Crutch?	Forum Topic	2006-09-14	2,916	0
B2B Segmentation	Forum Topic	2006-09-11	6,218	0
Share Sales Effectiveness Tips	Forum Topic	2006-09-07	2,396	0
Opportunity Mapping and Customer Follow-Up	Forum Topic	2006-08-30	3,751	0
CRM Is Just Laissez-Faire Capitalism	Forum Topic	2006-07-15	2,876	0
Microsoft Hosted CRM	Forum Topic	2006-07-10	1,905	0
How To Measure CRM?	Forum Topic	2006-07-04	2,893	0
What's the Difference Between CRM and CEM? A Heck of a Lot, Some Say	Article	2006-06-25	9,501	2	Leadership, Customer Analytics, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
Next-Generation Customer Management	Forum Topic	2006-06-20	2,169	0
Customers Redefine "Customer Focus"	Forum Topic	2006-06-18	2,745	0
Product or Service?	Forum Topic	2006-06-13	1,953	0
Broken Links in the Chain	Forum Topic	2006-06-06	2,048	0
Starbucks Can Even Sell Coffee in China	Forum Topic	2006-05-30	4,015	0
CRM in B2B	Forum Topic	2006-05-24	9,271	0
Lip Service	Forum Topic	2006-05-16	3,306	1
Are Process and Service Mutually Exclusive	Forum Topic	2006-05-08	2,139	0
New CustomerThink Study To Focus on How Customer Experiences Impact Loyalty and Profitability	News	2006-04-06	3,955	0	Leadership, Customer Analytics, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Chief Customer Officer, Employee Engagement
Basket Analysis	Forum Topic	2006-02-21	2,394	0
Churn Survey	Forum Topic	2006-02-18	5,447	1
Customers' Experiences With CRM Activities	Forum Topic	2006-02-14	5,066	0
Demonstrating the Business Benefits of CRM to Small Businesses	Forum Topic	2006-02-14	3,562	0
Lifetime Value: Optimal Resource Allocation	Forum Topic	2006-02-04	2,866	0
Brand Management	Forum Topic	2006-02-02	2,268	0
Is ROI the Right Measure for CRM?	Forum Topic	2006-01-28	1,848	0
Business Involvement During CRM Implementation	Forum Topic	2006-01-28	3,184	0
Email Entrenched as Communications Tool	Forum Topic	2006-01-10	1,925	0
Comparing CRM Software Solutions	Forum Topic	2006-01-05	3,307	0
Hosted CRM With Heavy Marketing Features	Forum Topic	2005-12-29	2,279	0
Salesforce Outage: When On-Demand Isn't	Forum Topic	2005-12-20	3,572	0
How Can a Customer-Centric Auto Mechanic Achieve Profitable Growth?	Article	2005-12-20	5,238	0	Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Small Business, Customer Process, Customer Strategy, Chief Customer Officer, Transportation / Travel / Leisure
CRM for Radio Station	Forum Topic	2005-11-26	4,375	1
CRM and E-Government	Forum Topic	2005-11-23	3,019	0
Peter Drucker Dies	Forum Topic	2005-11-13	3,415	0
Can You Get a Good CRM Program From a Call Center?	Forum Topic	2005-11-08	2,817	1
Find Out the Inputs for Customer Process Design	Forum Topic	2005-11-05	2,328	0
What Does Customer-Centric Mean to Customers?	Forum Topic	2005-10-31	4,643	0
Why Is Advocacy Important?	Forum Topic	2005-10-30	6,089	0
SMB, Specialty CRM Vendors Rated Most Customer-Centric in CRMGuru.com Study	News	2005-10-25	4,385	0	Computers / Technology, Enterprise Technology, Chief Customer Officer, Chief Information Officer, Technology Implementation
Push Vs. Pull CRM	Forum Topic	2005-10-23	8,026	0
Help With CRM Project	Forum Topic	2005-10-18	2,027	0
On this Side, Salesforce	Forum Topic	2005-10-11	2,276	0
World's Top CRM Experts Are Named to Prestigious CRMGuru.com Panel	News	2005-10-11	4,247	0	Leadership
Measuring Customer Value	Forum Topic	2005-10-08	2,361	0
CRM in Sports	Forum Topic	2005-10-03	5,430	0
Marketing-Sales: Common Language	Forum Topic	2005-09-26	3,393	1
More Employees Working at Home	Forum Topic	2005-09-24	6,841	0
How Do You Get Customers To Spend More?	Forum Topic	2005-09-13	2,900	0
CRM Audit	Forum Topic	2005-09-12	4,436	0
RBC Finds a Customer-First Strategy Builds Loyalty and Profit	Article	2005-09-12	6,882	0	Leadership, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Customer Strategy, Financial Services, Chief Customer Officer, Customer Information Architecture
Oracle Agrees To Buy Siebel	Forum Topic	2005-09-11	2,610	0
Implementing CRM for Sales (SFA). How To Get Buy-in	Forum Topic	2005-09-03	3,362	0
Are Unica IPO, Epiphany Purchase Signs of the Times?	Forum Topic	2005-08-29	2,822	0
Integrating VOC Into CRM	Forum Topic	2005-08-23	3,369	0
Measuring the Success of Your CRM Strategy	Forum Topic	2005-08-15	3,914	0
SSA Global To Buy Epiphany	Forum Topic	2005-08-10	2,249	0
CRM Training Presentation	Forum Topic	2005-08-07	5,796	0
CRM Segmentation for the Financial Services Industry	Forum Topic	2005-07-28	5,106	0
Solution Providers Honored With 1st CRMGuru Summit Awards	Article	2005-07-28	2,092	0	Computers / Technology, Chief Information Officer, Technology Implementation
How Intrawest Used CRM To Build a Brand	Article	2005-07-28	3,500	0	Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement, Transportation / Travel / Leisure

MarketPlace

Global Customer Experience Management (CEM) Certification Program

[May 30-31, Frankfurt; July 25-26, Hong Kong] An internationally recognized program with proven track record of success - being run for 34 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Join us on May 29th in New York City. Stuart Ryder, SVP, Mobile Research Lead for Ipsos IOTX & Roxana Strohmenger, a leading Forrester analyst, will be in attendance to share best practices and new trends in mobile market research.

[June 12, Sir Francis Drake Hotel] Gregson Siu, Vice President, Ariba Business Operations, Ariba and Bob Thompson, CustomerThink, will be in attendance to share best practices, new trends and latest research to help you develop your customer experience program.

Social Networking and sCRM International Congress in Colombia

[June 25-26, Bogota] Thirteen international thought leaders will present, from different perspectives, the trends, the uses, and the magic - as well as the reality - of Social Networking and how it impacts the way customers are doing/will do business.

Driving ROI With VoC

Walker has identified multiple ways to measure ROI – there is not a one-size-fits-all solution. This paper will address each and conclude with some recommendations to help B-to-B practitioners evaluate which ROI approach will work best for their particular business need.