All posts by Chris Stone
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Wooing Customers in a Weakened Economy | Blog | 2008-04-03 | 2,981 | 0 | Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Performance Management, Customer Strategy, Financial Services, Chief Information Officer, Employee Engagement, Utilities / Energy |
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Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
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