All posts by PhilDourado

Title Type Datesort icon Views Comments Categories
On Lipstick and Pigs: Sales Promotions and Customer Loyalty Blog 2008-09-17 4,133 0 Customer Strategy, Sales Performance, Digital Marketing, Customer Loyalty, Chief Customer Officer, Retail Sales
Customer-Centered Lessons From the End of the World Blog 2008-09-10 2,352 0 Customer Strategy, Chief Customer Officer
The Bank That Changed Its Customer's Password Blog 2008-09-08 2,571 1 Customer Strategy, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Financial Services, Voice of Customer, Customer Loyalty
Don't Make People Wait. In a Downturn, Use Time to Show You Care Blog 2008-08-25 4,156 0 Customer Strategy, Leadership, Service and Support, Employee Engagement, Chief Customer Officer
How to Use Twitter for Customer Service Blog 2008-08-18 2,477 0 Customer Strategy, Service and Support, Technology Implementation, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty
The One Good Thing About a Downturn Blog 2008-08-11 2,529 0 Customer Strategy, Leadership, Chief Information Officer, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Employee Engagement, Chief Customer Officer
How to Keep Customers in a Downturn Blog 2008-08-04 2,862 1 Customer Strategy, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Chief Customer Officer
The Secret of Happiness Is ... Blog 2008-06-13 2,625 1 Customer Strategy, Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Retail Sales
Beware of Leaving Frontline People With Only Negative Power Blog 2008-06-09 3,857 1 Leadership, Service and Support, Employee Engagement, Chief Customer Officer
Customer Service Is the New Marketing Blog 2008-05-30 2,530 0 Leadership, Service and Support, Digital Marketing
How to Inject Personality Into Automated Customer Service Blog 2008-04-28 2,854 0 Sales Performance, Service and Support, Fast-Moving Consumer Goods, Customer Experience, Customer Loyalty, Retail Sales
All the World's a Stage: Team Psychology and Performance Blog 2008-04-15 5,218 0 Customer Strategy, Leadership, Performance Management, Service and Support, Customer Experience, Hospitality / Entertainment, Employee Engagement, Chief Customer Officer
The New Golden Rule Blog 2008-04-13 3,115 1 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Hospitality / Entertainment, Chief Customer Officer, Retail Sales
If Jack Nicholson Were Your Customer Blog 2008-04-01 5,454 2 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Fast-Moving Consumer Goods, Customer Experience, Voice of Customer, Hospitality / Entertainment, Retail Sales
Disney's Service Principles; What Are Yours? Blog 2008-03-30 7,095 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Financial Services, Customer Loyalty, Hospitality / Entertainment
Heathrow Terminal 5: When Things Go Horribly Wrong, Sometimes Even the Best Service Recovery Strategy Won't Be Good Enough Blog 2008-03-28 3,438 0 Large Enterprise, Leadership, Chief Information Officer, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Transportation / Travel / Leisure
Lessons From Toyota in Moving From a "Push" to a "Pull" Economy (in Memory of Joseph Juran) Blog 2008-03-26 7,458 5 Large Enterprise, Leadership, Performance Management, Chief Information Officer, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Manufacturing
Innovating for Customers: Adjacency Innovation Blog 2008-03-25 3,771 0 Chief Information Officer, Sales Performance, Digital Marketing, Fast-Moving Consumer Goods, Innovation
Starbucks' Organization Chart Blog 2008-03-24 20,722 0 Large Enterprise, Leadership, Service and Support, Digital Marketing, Customer Loyalty, Hospitality / Entertainment, Chief Customer Officer, Retail Sales, Transportation / Travel / Leisure
Co-creation: Turkey and Cranberry Soda Blog 2008-03-21 3,231 1 Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Fast-Moving Consumer Goods, Customer Experience, Voice of Customer, Customer Loyalty, Hospitality / Entertainment, Manufacturing, Innovation, Retail Sales
Changing Rooms: This Time, It's Personal Blog 2008-03-21 2,182 0 Advertising / Media / Public Relations, Digital Marketing, Voice of Customer, Retail Sales
Human CRM for Free Blog 2008-03-21 2,624 0 Customer Strategy, Large Enterprise, Leadership, Performance Metrics, Technology Implementation, Digital Marketing, Customer Experience, Customer Loyalty, Hospitality / Entertainment, Customer Process, Employee Engagement, Chief Customer Officer
Take Me to My Happy Place Blog 2008-03-20 4,728 4 Advertising / Media / Public Relations, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Transportation / Travel / Leisure

MarketPlace

Boost Customer Satisfaction & Loyalty at SCORE 2013

[May 29-31, Boston] Customer experience management (CEM) strategy meets customer operations at SCORE Conference 2013. Topics include driving customer satisfaction and loyalty, employee engagement, customer retention, call center technology and big data analytics. CustomerThink members save $700 off the regular registration fee.

Digital vs. Human Banking Experiences: Can This Be a Happy Marriage?

[June 6] It's time for banking leaders to rethink how to nurture and grow customer relationships in an increasingly digital world. Get the results of a new study that revealed the CX practices of top performing banks. Learn how digital Innovations can enable more personal service.

eMetrics Summit

[June 10-13, Chicago] If you are responsible for the results of your company’s website, social media, ecommerce, web intelligence, data strategy, audience research and/or measurement, then mark your calendar. Customerthink members save 15% off full conference passes with code CTKTO15.

Predictive Analytics World

[June 10-13, Chicago] PAW's program will feature over 40 sessions with case studies so you can witness how predictive analytics is applied at leading enterprises. Customerthink members save 15% off full conference passes with code CTKTO15.

Confirmit’s Community Conference ’13 – London and Las Vegas

[June 19-21, London; June 26-28, Las Vegas] Attending CCC ‘13 gives you an unrivaled opportunity to understand and address rapid industry changes and discover new techniques that can drive your business forward. Create a tailored agenda that explains how to overcome the challenges your business faces. Take advantage of excellent networking opportunities and face-to-face discussions with thought leaders.

Global Customer Experience Management (CEM) Certification Program

[Sept 19-20, Amsterdam; Sept 24-25, Sao Paulo; Nov 12-13, San Francisco] An internationally recognized program with proven track record of success - being run for 40 times in 17 cities with attendees from 58 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.

Customer Experience Certification

[Sept 24-26, London] If you’re developing a customer experience program or want to review your current approach, join other customer experience leaders for this intensive 2.5-day certification. Presented by Medallia, the global leader in customer experience management. Enter code ‘Cthink’ to save$300/£200.

Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In

[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.

Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact CustomerThink advertising sales.

Syndicate content