All posts by PhilDourado
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| On Lipstick and Pigs: Sales Promotions and Customer Loyalty | Blog | 2008-09-17 | 2,950 | 0 | Sales Performance, Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales |
| Customer-Centered Lessons From the End of the World | Blog | 2008-09-10 | 1,697 | 0 | Customer Strategy, Chief Customer Officer |
| The Bank That Changed Its Customer's Password | Blog | 2008-09-08 | 1,863 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Financial Services |
| Don't Make People Wait. In a Downturn, Use Time to Show You Care | Blog | 2008-08-25 | 2,899 | 0 | Leadership, Service and Support, Customer Strategy, Chief Customer Officer, Employee Engagement |
| How to Use Twitter for Customer Service | Blog | 2008-08-18 | 1,781 | 0 | Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Technology Implementation |
| The One Good Thing About a Downturn | Blog | 2008-08-10 | 1,793 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement |
| How to Keep Customers in a Downturn | Blog | 2008-08-04 | 2,045 | 1 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer |
| The Secret of Happiness Is ... | Blog | 2008-06-12 | 1,928 | 1 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales |
| Beware of Leaving Frontline People With Only Negative Power | Blog | 2008-06-09 | 3,015 | 1 | Leadership, Service and Support, Chief Customer Officer, Employee Engagement |
| Customer Service Is the New Marketing | Blog | 2008-05-30 | 1,894 | 0 | Leadership, Service and Support, Digital Marketing |
| How to Inject Personality Into Automated Customer Service | Blog | 2008-04-28 | 2,146 | 0 | Sales Performance, Service and Support, Customer Experience, Customer Loyalty, Fast-Moving Consumer Goods, Retail Sales |
| All the World's a Stage: Team Psychology and Performance | Blog | 2008-04-15 | 4,194 | 0 | Leadership, Service and Support, Customer Experience, Performance Management, Customer Strategy, Chief Customer Officer, Employee Engagement, Hospitality / Entertainment |
| The New Golden Rule | Blog | 2008-04-13 | 2,064 | 1 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Hospitality / Entertainment, Retail Sales |
| If Jack Nicholson Were Your Customer | Blog | 2008-04-01 | 3,963 | 2 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Fast-Moving Consumer Goods, Hospitality / Entertainment, Retail Sales |
| Disney's Service Principles; What Are Yours? | Blog | 2008-03-30 | 5,520 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Customer Loyalty, Financial Services, Hospitality / Entertainment |
| Heathrow Terminal 5: When Things Go Horribly Wrong, Sometimes Even the Best Service Recovery Strategy Won't Be Good Enough | Blog | 2008-03-28 | 2,536 | 0 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Chief Information Officer, Transportation / Travel / Leisure |
| Lessons From Toyota in Moving From a "Push" to a "Pull" Economy (in Memory of Joseph Juran) | Blog | 2008-03-26 | 5,672 | 5 | Large Enterprise, Leadership, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Performance Management, Chief Information Officer, Manufacturing |
| Innovating for Customers: Adjacency Innovation | Blog | 2008-03-25 | 2,593 | 0 | Sales Performance, Digital Marketing, Fast-Moving Consumer Goods, Chief Information Officer, Innovation |
| Starbucks' Organization Chart | Blog | 2008-03-24 | 17,307 | 0 | Large Enterprise, Leadership, Service and Support, Digital Marketing, Customer Loyalty, Chief Customer Officer, Hospitality / Entertainment, Retail Sales, Transportation / Travel / Leisure |
| Co-creation: Turkey and Cranberry Soda | Blog | 2008-03-21 | 2,448 | 1 | Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Fast-Moving Consumer Goods, Hospitality / Entertainment, Innovation, Manufacturing, Retail Sales |
| Changing Rooms: This Time, It's Personal | Blog | 2008-03-21 | 1,595 | 0 | Advertising / Media / Public Relations, Digital Marketing, Voice of Customer, Retail Sales |
| Human CRM for Free | Blog | 2008-03-21 | 1,993 | 0 | Large Enterprise, Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Performance Metrics, Chief Customer Officer, Employee Engagement, Hospitality / Entertainment, Technology Implementation |
| Take Me to My Happy Place | Blog | 2008-03-20 | 3,781 | 4 | Advertising / Media / Public Relations, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Transportation / Travel / Leisure |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua