All posts by PhilDourado
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| On Lipstick and Pigs: Sales Promotions and Customer Loyalty | Blog | 2008-09-17 | 4,133 | 0 | Customer Strategy, Sales Performance, Digital Marketing, Customer Loyalty, Chief Customer Officer, Retail Sales |
| Customer-Centered Lessons From the End of the World | Blog | 2008-09-10 | 2,352 | 0 | Customer Strategy, Chief Customer Officer |
| The Bank That Changed Its Customer's Password | Blog | 2008-09-08 | 2,571 | 1 | Customer Strategy, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Financial Services, Voice of Customer, Customer Loyalty |
| Don't Make People Wait. In a Downturn, Use Time to Show You Care | Blog | 2008-08-25 | 4,156 | 0 | Customer Strategy, Leadership, Service and Support, Employee Engagement, Chief Customer Officer |
| How to Use Twitter for Customer Service | Blog | 2008-08-18 | 2,477 | 0 | Customer Strategy, Service and Support, Technology Implementation, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty |
| The One Good Thing About a Downturn | Blog | 2008-08-11 | 2,529 | 0 | Customer Strategy, Leadership, Chief Information Officer, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Employee Engagement, Chief Customer Officer |
| How to Keep Customers in a Downturn | Blog | 2008-08-04 | 2,862 | 1 | Customer Strategy, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Chief Customer Officer |
| The Secret of Happiness Is ... | Blog | 2008-06-13 | 2,625 | 1 | Customer Strategy, Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Retail Sales |
| Beware of Leaving Frontline People With Only Negative Power | Blog | 2008-06-09 | 3,857 | 1 | Leadership, Service and Support, Employee Engagement, Chief Customer Officer |
| Customer Service Is the New Marketing | Blog | 2008-05-30 | 2,530 | 0 | Leadership, Service and Support, Digital Marketing |
| How to Inject Personality Into Automated Customer Service | Blog | 2008-04-28 | 2,854 | 0 | Sales Performance, Service and Support, Fast-Moving Consumer Goods, Customer Experience, Customer Loyalty, Retail Sales |
| All the World's a Stage: Team Psychology and Performance | Blog | 2008-04-15 | 5,218 | 0 | Customer Strategy, Leadership, Performance Management, Service and Support, Customer Experience, Hospitality / Entertainment, Employee Engagement, Chief Customer Officer |
| The New Golden Rule | Blog | 2008-04-13 | 3,115 | 1 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Hospitality / Entertainment, Chief Customer Officer, Retail Sales |
| If Jack Nicholson Were Your Customer | Blog | 2008-04-01 | 5,454 | 2 | Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Fast-Moving Consumer Goods, Customer Experience, Voice of Customer, Hospitality / Entertainment, Retail Sales |
| Disney's Service Principles; What Are Yours? | Blog | 2008-03-30 | 7,095 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Financial Services, Customer Loyalty, Hospitality / Entertainment |
| Heathrow Terminal 5: When Things Go Horribly Wrong, Sometimes Even the Best Service Recovery Strategy Won't Be Good Enough | Blog | 2008-03-28 | 3,438 | 0 | Large Enterprise, Leadership, Chief Information Officer, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Transportation / Travel / Leisure |
| Lessons From Toyota in Moving From a "Push" to a "Pull" Economy (in Memory of Joseph Juran) | Blog | 2008-03-26 | 7,458 | 5 | Large Enterprise, Leadership, Performance Management, Chief Information Officer, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Manufacturing |
| Innovating for Customers: Adjacency Innovation | Blog | 2008-03-25 | 3,771 | 0 | Chief Information Officer, Sales Performance, Digital Marketing, Fast-Moving Consumer Goods, Innovation |
| Starbucks' Organization Chart | Blog | 2008-03-24 | 20,722 | 0 | Large Enterprise, Leadership, Service and Support, Digital Marketing, Customer Loyalty, Hospitality / Entertainment, Chief Customer Officer, Retail Sales, Transportation / Travel / Leisure |
| Co-creation: Turkey and Cranberry Soda | Blog | 2008-03-21 | 3,231 | 1 | Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Fast-Moving Consumer Goods, Customer Experience, Voice of Customer, Customer Loyalty, Hospitality / Entertainment, Manufacturing, Innovation, Retail Sales |
| Changing Rooms: This Time, It's Personal | Blog | 2008-03-21 | 2,182 | 0 | Advertising / Media / Public Relations, Digital Marketing, Voice of Customer, Retail Sales |
| Human CRM for Free | Blog | 2008-03-21 | 2,624 | 0 | Customer Strategy, Large Enterprise, Leadership, Performance Metrics, Technology Implementation, Digital Marketing, Customer Experience, Customer Loyalty, Hospitality / Entertainment, Customer Process, Employee Engagement, Chief Customer Officer |
| Take Me to My Happy Place | Blog | 2008-03-20 | 4,728 | 4 | Advertising / Media / Public Relations, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Transportation / Travel / Leisure |
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Voice of Customer 2.0: Creating Change Your Customers and Employees Can Believe In
[Recorded April 25] Despite good intentions, in the majority of companies Voice of Customer programs contribute little to business success. Join us to learn the secrets to capitalize on Customer Experience feedback, so you can drive organization actions that will unlock profitable growth.
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