All posts by PhilDourado

Title Type Datesort icon Views Comments Categories
On Lipstick and Pigs: Sales Promotions and Customer Loyalty Blog 2008-09-17 2,950 0 Sales Performance, Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales
Customer-Centered Lessons From the End of the World Blog 2008-09-10 1,697 0 Customer Strategy, Chief Customer Officer
The Bank That Changed Its Customer's Password Blog 2008-09-08 1,863 1 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Financial Services
Don't Make People Wait. In a Downturn, Use Time to Show You Care Blog 2008-08-25 2,899 0 Leadership, Service and Support, Customer Strategy, Chief Customer Officer, Employee Engagement
How to Use Twitter for Customer Service Blog 2008-08-18 1,781 0 Service and Support, Contact Center, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Technology Implementation
The One Good Thing About a Downturn Blog 2008-08-10 1,793 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement
How to Keep Customers in a Downturn Blog 2008-08-04 2,045 1 Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer
The Secret of Happiness Is ... Blog 2008-06-12 1,928 1 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales
Beware of Leaving Frontline People With Only Negative Power Blog 2008-06-09 3,015 1 Leadership, Service and Support, Chief Customer Officer, Employee Engagement
Customer Service Is the New Marketing Blog 2008-05-30 1,894 0 Leadership, Service and Support, Digital Marketing
How to Inject Personality Into Automated Customer Service Blog 2008-04-28 2,146 0 Sales Performance, Service and Support, Customer Experience, Customer Loyalty, Fast-Moving Consumer Goods, Retail Sales
All the World's a Stage: Team Psychology and Performance Blog 2008-04-15 4,194 0 Leadership, Service and Support, Customer Experience, Performance Management, Customer Strategy, Chief Customer Officer, Employee Engagement, Hospitality / Entertainment
The New Golden Rule Blog 2008-04-13 2,064 1 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Hospitality / Entertainment, Retail Sales
If Jack Nicholson Were Your Customer Blog 2008-04-01 3,963 2 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Fast-Moving Consumer Goods, Hospitality / Entertainment, Retail Sales
Disney's Service Principles; What Are Yours? Blog 2008-03-30 5,520 0 Leadership, Sales Performance, Service and Support, Digital Marketing, Contact Center, Customer Experience, Customer Loyalty, Financial Services, Hospitality / Entertainment
Heathrow Terminal 5: When Things Go Horribly Wrong, Sometimes Even the Best Service Recovery Strategy Won't Be Good Enough Blog 2008-03-28 2,536 0 Large Enterprise, Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Experience, Customer Loyalty, Chief Information Officer, Transportation / Travel / Leisure
Lessons From Toyota in Moving From a "Push" to a "Pull" Economy (in Memory of Joseph Juran) Blog 2008-03-26 5,672 5 Large Enterprise, Leadership, Service and Support, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Performance Management, Chief Information Officer, Manufacturing
Innovating for Customers: Adjacency Innovation Blog 2008-03-25 2,593 0 Sales Performance, Digital Marketing, Fast-Moving Consumer Goods, Chief Information Officer, Innovation
Starbucks' Organization Chart Blog 2008-03-24 17,307 0 Large Enterprise, Leadership, Service and Support, Digital Marketing, Customer Loyalty, Chief Customer Officer, Hospitality / Entertainment, Retail Sales, Transportation / Travel / Leisure
Co-creation: Turkey and Cranberry Soda Blog 2008-03-21 2,448 1 Sales Performance, Service and Support, Digital Marketing, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Fast-Moving Consumer Goods, Hospitality / Entertainment, Innovation, Manufacturing, Retail Sales
Changing Rooms: This Time, It's Personal Blog 2008-03-21 1,595 0 Advertising / Media / Public Relations, Digital Marketing, Voice of Customer, Retail Sales
Human CRM for Free Blog 2008-03-21 1,993 0 Large Enterprise, Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Customer Process, Customer Strategy, Performance Metrics, Chief Customer Officer, Employee Engagement, Hospitality / Entertainment, Technology Implementation
Take Me to My Happy Place Blog 2008-03-20 3,781 4 Advertising / Media / Public Relations, Service and Support, Digital Marketing, Customer Experience, Voice of Customer, Transportation / Travel / Leisure

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