All posts by scott_santucci
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Effective Sales Enablement Depends On Your Definition Of "Sales" | Blog | 2011-08-16 | 486 | 0 | Sales Performance |
| Effective Sales Enablement Depends On Your Defintion of "Sales" | Blog | 2011-06-24 | 725 | 0 | Sales Performance, Enterprise Technology |
| Is Your Sales Force Really That Dumb... or Are They Just Misundersood? | Blog | 2010-10-04 | 1,183 | 0 | Leadership, Sales Performance |
| Forrester Research | Company Profile | 2010-09-21 | 293 | 0 | |
| How do you define the costs to support a sales force? | Forum Topic | 2009-01-26 | 3,368 | 0 | |
| Sales Enablement Is Strategic and Cross-Functional, so Says Panel | Blog | 2008-09-16 | 3,543 | 1 | Leadership, Sales Performance, Digital Marketing, Customer Strategy, Chief Customer Officer, Customer Information Architecture, Employee Engagement |
| Sales Enablement or the Rise of C-Rate Consultants? | Blog | 2008-06-27 | 2,878 | 0 | Sales Performance, Digital Marketing, Customer Experience, Voice of Customer, Customer Strategy, Employee Engagement |
| Manufacture Customer Insight: Industrial Revolution Principles for Today's Information Age | Blog | 2008-01-25 | 4,744 | 7 | Leadership, Sales Performance, Digital Marketing, Customer Analytics, Customer Experience, Performance Management, Customer Process, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Consultative Selling May Lead to Fewer Sales and Unhappy Customers | Blog | 2008-01-14 | 5,959 | 2 | Advertising / Media / Public Relations, Agriculture / Construction, Leadership, Sales Performance, Broadcast / Communications, Digital Marketing, Business / Legal Services, Computers / Technology, Voice of Customer, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Employee Engagement, Hospitality / Entertainment, Non-Profit / Associations, Printing and Publishing, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy |
| What Do You Say When the CEO Asks, "What Did I Get for My CRM Investment?" | Blog | 2008-01-11 | 3,884 | 3 | Advertising / Media / Public Relations, Agriculture / Construction, Sales Performance, Digital Marketing, Business / Legal Services, Computers / Technology, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Chief Customer Officer, Chief Information Officer, Customer Management Education, Employee Engagement, Hospitality / Entertainment, Manufacturing, Technology Implementation, Printing and Publishing, Pharmaceutical, Utilities / Energy |
| A “Pattoned” Formula for Executing a Customer-Centric Business Strategy | Blog | 2008-01-02 | 3,911 | 0 | Advertising / Media / Public Relations, Agriculture / Construction, Leadership, Sales Performance, Broadcast / Communications, Digital Marketing, Business / Legal Services, Computers / Technology, Customer Analytics, Education, Performance Management, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Customer Management Education, Employee Engagement, Hospitality / Entertainment, Printing and Publishing, Pharmaceutical, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy, Wholesale Distribution |
| Sales and Marketing Alignment: Why Should You Care? | Blog | 2007-12-21 | 4,962 | 1 | Advertising / Media / Public Relations, Agriculture / Construction, Leadership, Sales Performance, Broadcast / Communications, Digital Marketing, Business / Legal Services, Computers / Technology, Voice of Customer, Education, Performance Management, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Employee Engagement, Hospitality / Entertainment, Manufacturing, Non-Profit / Associations, Printing and Publishing, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy, Wholesale Distribution |
| Do Your Value Propositions "Go to 11"?: The Rise of Customer-Centric Messaging | Blog | 2007-12-19 | 6,481 | 1 | Advertising / Media / Public Relations, Agriculture / Construction, Leadership, Sales Performance, Broadcast / Communications, Digital Marketing, Business / Legal Services, Computers / Technology, Customer Experience, Voice of Customer, Education, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Customer Information Architecture, Employee Engagement, Hospitality / Entertainment, Printing and Publishing, Pharmaceutical, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy |
| Seven Irrefutable Laws of Customer-Centricity | Blog | 2007-12-14 | 3,338 | 2 | Advertising / Media / Public Relations, Leadership, Sales Performance, Broadcast / Communications, Digital Marketing, Business / Legal Services, Computers / Technology, Voice of Customer, Customer Strategy, Employee Engagement, Telecommunications |
| Are Your Salespeople Stupid? | Blog | 2007-12-11 | 4,221 | 10 | Advertising / Media / Public Relations, Leadership, Sales Performance, Service and Support, Digital Marketing, Business / Legal Services, Computers / Technology, Customer Analytics, Voice of Customer, Customer Process, Customer Strategy, Financial Services, Healthcare Services, Chief Customer Officer, Customer Information Architecture, Employee Engagement, Pharmaceutical |
| A Quest for Vision: Structure Ahead of the RFP? | Blog | 2007-12-07 | 2,465 | 0 | Sales Performance, Digital Marketing, Computers / Technology, Voice of Customer, Customer Strategy |
| Value Is as Value Does: How a Fortune 100 Pharmaceutical Company Calculates Value | Article | 2007-04-02 | 5,602 | 0 | Sales Performance, Digital Marketing, Customer Analytics, Customer Loyalty, Customer Strategy, Chief Customer Officer, Employee Engagement, Pharmaceutical |
| It's the Conversation, Stupid. People Buy From People | Article | 2006-09-10 | 2,366 | 0 | Sales Performance, Customer Experience, Customer Loyalty, Customer Strategy |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.



