All posts by kristiangotsch
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Top clubs can’t afford to get social media wrong | Blog | 2010-11-15 | 904 | 0 | Social Business |
| The 12th Reason why Sports Clubs Should Take the Lead in Social Media and Social CRM | Blog | 2010-09-20 | 3,889 | 4 | Leadership, Digital Marketing, Social Business, Customer Strategy |
| 11 reasons why sports clubs should take the lead in Social CRM | Blog | 2010-02-08 | 8,711 | 15 | Social Business |
| Where Is the Attitude?: Getting Closer to Customer Loyalty | Blog | 2008-10-27 | 3,235 | 0 | Large Enterprise, Leadership, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Small Business, Customer Strategy, Performance Metrics, Chief Customer Officer |
| Outsourcing: A Great Idea as Long as You Don't Fall Into the Trap of Destroying the Customer Experience | Blog | 2008-10-10 | 1,961 | 0 | Leadership, Service and Support, Customer Experience, Voice of Customer, Customer Loyalty, Chief Customer Officer, Transportation / Travel / Leisure |
| How Much Can We Blame IT for Bad Customer Service? | Blog | 2008-09-24 | 1,974 | 0 | Leadership, Service and Support, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Performance Metrics, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation |
| "Balance the Field" to Achieve CRM Success in Sports | Blog | 2008-08-26 | 2,460 | 0 | Leadership, Sales Performance, Digital Marketing, Midsize Business, Customer Analytics, Small Business, Customer Strategy, Performance Metrics, Chief Customer Officer, Hospitality / Entertainment |
| Loyalsticity: A Business Concept for Sports Clubs | Blog | 2008-05-22 | 4,030 | 0 | Digital Marketing, Midsize Business, Customer Experience, Enterprise Technology, Voice of Customer, Customer Loyalty, Small Business, Customer Strategy, Performance Metrics, Chief Customer Officer, Chief Information Officer, Customer Management Education, Hospitality / Entertainment, Technology Implementation |
| CRM and Social Media: Will Companies in Other Industries Go as Far and Offer Their Customers "To Pick the Team"? | Blog | 2008-03-11 | 3,306 | 2 | Advertising / Media / Public Relations, Agriculture / Construction, Leadership, Broadcast / Communications, Business / Legal Services, Computers / Technology, Education, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Government / Public Sector, Healthcare Services, Chief Customer Officer, Hospitality / Entertainment, Manufacturing, Non-Profit / Associations, Printing and Publishing, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure, Utilities / Energy, Wholesale Distribution |
| CRM in Sports: It's a Different Ball Game | Blog | 2008-03-06 | 4,433 | 1 | Leadership, Midsize Business, Customer Loyalty, Customer Strategy, Chief Customer Officer, Hospitality / Entertainment |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua