All posts by kelly_hlavinka
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Cast a Wider Net | Blog | 2012-01-11 | 344 | 0 | |
| The Groupon loyalty initiative: Discounting customer relationships? | Blog | 2011-09-28 | 662 | 0 | Digital Marketing, Customer Loyalty |
| Toy Story 2.0 | Blog | 2011-09-14 | 561 | 0 | Business / Legal Services, Customer Experience, Customer Loyalty, Customer Strategy |
| Managing Those Pesky ‘Madvocates’ at United Airlines | Blog | 2011-07-27 | 1,013 | 1 | Customer Experience |
| Tongues are Wagging | Blog | 2011-03-31 | 809 | 0 | Customer Loyalty |
| The Next Wave of Legislation Affecting the Loyalty Industry? | Blog | 2011-03-17 | 569 | 0 | Customer Loyalty |
| Is the Tipping Point Nearing? EMV Enabling Loyalty Benefits at Last in the US? | Blog | 2011-02-25 | 1,083 | 0 | Customer Loyalty, Financial Services |
| An AMEX Juggernaut? Or, Just Good Partnering? | Blog | 2011-02-17 | 571 | 0 | Customer Loyalty, Financial Services |
| Another busy week in Loyalty | Blog | 2010-12-20 | 986 | 0 | Customer Loyalty |
| Hello? Hello, Operator? | Blog | 2010-11-23 | 2,324 | 0 | Customer Loyalty, Telecommunications |
| The Convergence Quotient | Blog | 2010-10-26 | 1,166 | 0 | Leadership, Customer Loyalty |
| The Durbin Game-Changer? | Blog | 2010-10-18 | 1,106 | 0 | Service and Support, Enterprise Technology, Financial Services |
| Starbucks’ grande effort to elite customers | Blog | 2010-08-05 | 1,652 | 0 | Customer Loyalty |
| Discovering and Preserving New Worlds of Loyalty | Blog | 2010-07-29 | 1,028 | 0 | Service and Support, Customer Loyalty |
| The Durbin Effect: Which Path Will the Industry Take? | Blog | 2010-07-22 | 1,300 | 0 | Financial Services |
| The Durbin Effect – Which Path Will the Industry Take? | Blog | 2010-07-19 | 928 | 0 | Customer Loyalty, Financial Services |
| Playing Offense: TRB Takes Hold at Regions Bank | Blog | 2010-07-07 | 1,324 | 0 | Leadership, Customer Experience, Customer Loyalty |
| A Sea Change for Card-based Loyalty Strategies | Blog | 2010-07-02 | 1,777 | 1 | Service and Support, Customer Analytics, Performance Management, Financial Services |
| Vision, Gumption and Kismet | Blog | 2010-05-28 | 1,316 | 0 | Leadership, Service and Support, Performance Management, Performance Metrics |
| The Audacity of Hope, Credit Card-style | Blog | 2010-05-24 | 993 | 0 | Contact Center, Customer Experience, Customer Loyalty, Financial Services |
| Loyalty Trend of the Month | Blog | 2010-04-27 | 1,455 | 0 | Advertising / Media / Public Relations, Large Enterprise, Leadership, Midsize Business, Business / Legal Services, Customer Loyalty, Small Business, Financial Services, Performance Metrics, Retail Sales |
| High Noon | Blog | 2010-04-01 | 1,279 | 0 | Large Enterprise, Business / Legal Services, Customer Experience, Customer Loyalty, Financial Services |
| India's Next-Generation Loyalty Landscape | Blog | 2010-03-03 | 2,121 | 0 | Customer Loyalty |
| Lovin’ It: Why now is the perfect time for McDonald’s to launch a loyalty program | Blog | 2010-01-19 | 2,679 | 1 | Customer Loyalty, Hospitality / Entertainment |
| What’s In Store for Loyalty in 2010? | Blog | 2009-12-22 | 1,488 | 0 | Financial Services, Retail Sales, Transportation / Travel / Leisure |
| Dinner-Table Conversation: Grocery customers are talking—but not about what you’d expect | Blog | 2009-10-13 | 3,525 | 0 | Digital Marketing, Social Business, Voice of Customer, Customer Loyalty, Fast-Moving Consumer Goods, Retail Sales |
| Leading By Example: How the Travel Sector Can Maintain Competitive Advantage | Blog | 2009-04-10 | 2,306 | 0 | Digital Marketing, Customer Experience, Voice of Customer, Customer Loyalty, Transportation / Travel / Leisure |
| Census Talk: The Big Sort: The 2009 COLLOQUY Loyalty Marketing Census 2009 | White Paper | 2009-04-10 | 8,640 | 0 | Customer Loyalty |
| The Pollution Solution: Executing Effective Loyalty Marketing Bonuses | Blog | 2009-02-23 | 2,554 | 0 | Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty |
| The Soft Bulletin: When it Comes to Soft Benefits, B2B Marketers Sing a Familiar Tune | Blog | 2009-01-05 | 3,637 | 0 | Digital Marketing, Customer Loyalty, Financial Services, Retail Sales, Transportation / Travel / Leisure |
| Troubled Financial Times Impel Marketers to Go Big or Join Forces | Blog | 2008-12-17 | 1,825 | 0 | Digital Marketing, Customer Loyalty, Customer Strategy, Financial Services, Chief Customer Officer |
| Why Enterprise "Gets" Customer Service 2.0: A Customer Diva Gets the Royal Treatment | Blog | 2008-10-20 | 2,928 | 0 | Sales Performance, Digital Marketing, Customer Analytics, Customer Experience, Customer Loyalty, Customer Strategy, Performance Metrics, Chief Customer Officer, Employee Engagement, Hospitality / Entertainment, Retail Sales, Transportation / Travel / Leisure |
| How to Spot Defectors in Advance or I Went Over to the Service Station Dark Side | Blog | 2008-05-29 | 2,167 | 0 | Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales, Utilities / Energy |
| Red Fish, Blue Fish: Can Dr. Seuss Teach Marketers a Lesson in Using Customer Data? | Blog | 2008-05-14 | 3,423 | 0 | Digital Marketing, Customer Loyalty, Retail Sales |
| The Million-Dollar Swing: Choosing the Right Tools for Your Relationship Banking Strategy | White Paper | 2008-05-13 | 10,607 | 0 | Digital Marketing, Customer Experience, Customer Loyalty, Financial Services |
| CensusTalk: Quo Vadis, Sizing Up the U.S. Loyalty Market | White Paper | 2008-05-13 | 9,586 | 0 | Digital Marketing, Customer Loyalty |
| Loyalty Leaders Tell All: Innovation in the Age of Ubiquity | White Paper | 2008-05-13 | 8,820 | 0 | Digital Marketing, Customer Loyalty |
| Separating Angel From Devil Customers Can Be Trickier Than You Think | Blog | 2008-04-21 | 3,229 | 3 | Leadership, Digital Marketing, Midsize Business, Contact Center, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Strategy, Financial Services, Chief Customer Officer, Retail Sales |
| A Comparison of Loyalty Marketing Perceptions Across US Demographic Segments | White Paper | 2008-04-21 | 9,581 | 0 | Advertising / Media / Public Relations, Leadership, Digital Marketing, Customer Analytics, Customer Experience, Voice of Customer, Customer Loyalty, Customer Process, Fast-Moving Consumer Goods, Customer Strategy, Financial Services, Performance Metrics, Chief Customer Officer, Employee Engagement, Pharmaceutical, Retail Sales, Telecommunications, Transportation / Travel / Leisure |
| COLLOQUY | Company Profile | 2008-04-21 | 7,970 | 0 | |
| Is Green Marketing a Sign of a Progressive Brand—or a Desperate One? | Blog | 2008-04-21 | 2,750 | 1 | Digital Marketing, Voice of Customer, Customer Loyalty, Customer Strategy, Chief Customer Officer, Retail Sales, Transportation / Travel / Leisure, Utilities / Energy |
| The Power of the Network: Venture Beyond Dialogue Marketing for True Relationships | Article | 2008-01-21 | 3,522 | 1 | Advertising / Media / Public Relations, Digital Marketing, Social Business, Fast-Moving Consumer Goods, Retail Sales, Transportation / Travel / Leisure |
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