http://www.customerthink.com/user_content/2312 All Content for a User en http://www.customerthink.com/blog/is_social_media_driving_shamrock_shake_surge http://www.customerthink.com/blog/is_social_media_driving_shamrock_shake_surge#comments Social Business Wed, 17 Mar 2010 11:15:46 -0500 kstirtz 232273 at http://www.customerthink.com http://www.customerthink.com/blog/customer_service_tip_don_t_insult_your_customers http://www.customerthink.com/blog/customer_service_tip_don_t_insult_your_customers#comments Service and Support Tue, 16 Mar 2010 15:15:54 -0500 kstirtz 232231 at http://www.customerthink.com http://www.customerthink.com/blog/continental_airlines_boosts_customer_service_by_cutting_free_food_huh http://www.customerthink.com/blog/continental_airlines_boosts_customer_service_by_cutting_free_food_huh#comments Service and Support Customer Experience Mon, 15 Mar 2010 17:15:16 -0500 kstirtz 232180 at http://www.customerthink.com http://www.customerthink.com/blog/att_customer_service_employee_saves_customer_s_life http://www.customerthink.com/blog/att_customer_service_employee_saves_customer_s_life#comments Service and Support Thu, 11 Mar 2010 12:15:51 -0600 kstirtz 232020 at http://www.customerthink.com http://www.customerthink.com/blog/should_you_pay_employees_for_better_customer_service http://www.customerthink.com/blog/should_you_pay_employees_for_better_customer_service#comments CxO Leadership Service and Support Organization Alignment Fri, 05 Mar 2010 11:21:26 -0600 kstirtz 231721 at http://www.customerthink.com http://www.customerthink.com/blog/customer_service_and_calorie_counts http://www.customerthink.com/blog/customer_service_and_calorie_counts#comments Customer Experience Fri, 05 Mar 2010 09:20:26 -0600 kstirtz 231711 at http://www.customerthink.com http://www.customerthink.com/blog/google_s_strength_is_offering_value_engaging_customers 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17:21:35 -0600 kstirtz 231539 at http://www.customerthink.com http://www.customerthink.com/blog/social_media_drives_customer_service_job_growth http://www.customerthink.com/blog/social_media_drives_customer_service_job_growth#comments Service and Support Social Business Tue, 02 Mar 2010 15:21:15 -0600 kstirtz 231535 at http://www.customerthink.com http://www.customerthink.com/blog/customer_service_jobs_on_the_rise http://www.customerthink.com/blog/customer_service_jobs_on_the_rise#comments Service and Support Mon, 01 Mar 2010 11:23:33 -0600 kstirtz 231442 at http://www.customerthink.com http://www.customerthink.com/blog/build_your_brand_by_showing_not_telling http://www.customerthink.com/blog/build_your_brand_by_showing_not_telling#comments Customer Experience Fri, 26 Feb 2010 11:21:33 -0600 kstirtz 231369 at http://www.customerthink.com http://www.customerthink.com/blog/connect_with_your_customers_on_their_terms http://www.customerthink.com/blog/connect_with_your_customers_on_their_terms#comments Customer Experience Thu, 25 Feb 2010 13:03:03 -0600 kstirtz 231319 at http://www.customerthink.com http://www.customerthink.com/blog/how_to_get_amazing_online_reviews_from_your_customers http://www.customerthink.com/blog/how_to_get_amazing_online_reviews_from_your_customers#comments Social Business Voice of Customer Wed, 24 Feb 2010 13:16:07 -0600 kstirtz 231266 at http://www.customerthink.com http://www.customerthink.com/blog/for_more_loyal_customers_focus_on_what_you_do_best http://www.customerthink.com/blog/for_more_loyal_customers_focus_on_what_you_do_best#comments Customer Loyalty Wed, 24 Feb 2010 11:16:21 -0600 kstirtz 231260 at http://www.customerthink.com http://www.customerthink.com/blog/ace_hardware_aces_out_home_depot_in_customer_service_survey http://www.customerthink.com/blog/ace_hardware_aces_out_home_depot_in_customer_service_survey#comments Service and Support Customer Experience Tue, 23 Feb 2010 17:16:11 -0600 kstirtz 231229 at http://www.customerthink.com http://www.customerthink.com/blog/multi_channel_customer_service_study_finds_big_companies_failing http://www.customerthink.com/blog/multi_channel_customer_service_study_finds_big_companies_failing#comments Service and Support Tue, 23 Feb 2010 16:15:16 -0600 kstirtz 231225 at http://www.customerthink.com http://www.customerthink.com/blog/5_steps_to_turn_complaints_into_loyal_customers http://www.customerthink.com/blog/5_steps_to_turn_complaints_into_loyal_customers#comments Service and Support Customer Loyalty Tue, 23 Feb 2010 11:16:39 -0600 kstirtz 231196 at http://www.customerthink.com http://www.customerthink.com/blog/what_might_happen_if_you_treated_everyone_well http://www.customerthink.com/blog/what_might_happen_if_you_treated_everyone_well#comments Customer Experience Mon, 22 Feb 2010 15:20:20 -0600 kstirtz 231149 at http://www.customerthink.com http://www.customerthink.com/blog/how_to_handle_customer_complaints http://www.customerthink.com/blog/how_to_handle_customer_complaints#comments Mon, 22 Feb 2010 13:19:58 -0600 kstirtz 231147 at http://www.customerthink.com http://www.customerthink.com/blog/top_10_customer_service_books http://www.customerthink.com/blog/top_10_customer_service_books#comments Service and Support Fri, 19 Feb 2010 11:19:51 -0600 kstirtz 231021 at http://www.customerthink.com http://www.customerthink.com/blog/burn_notice_offers_customer_service_lessons http://www.customerthink.com/blog/burn_notice_offers_customer_service_lessons#comments Service and Support Thu, 18 Feb 2010 16:15:56 -0600 kstirtz 230983 at http://www.customerthink.com http://www.customerthink.com/blog/amazing_customer_service_resource_alltop http://www.customerthink.com/blog/amazing_customer_service_resource_alltop#comments Service and Support Thu, 18 Feb 2010 11:15:13 -0600 kstirtz 230959 at http://www.customerthink.com http://www.customerthink.com/blog/in_customer_service_the_little_things_are_big http://www.customerthink.com/blog/in_customer_service_the_little_things_are_big#comments Service and Support Customer Experience Wed, 17 Feb 2010 16:15:55 -0600 kstirtz 230928 at http://www.customerthink.com http://www.customerthink.com/blog/airlines_to_customers_stop_complaining_or_we_ll_pack_up_and_go_home http://www.customerthink.com/blog/airlines_to_customers_stop_complaining_or_we_ll_pack_up_and_go_home#comments Customer Experience Wed, 17 Feb 2010 11:22:26 -0600 kstirtz 230904 at http://www.customerthink.com http://www.customerthink.com/blog/real_people_rock http://www.customerthink.com/blog/real_people_rock#comments Service and Support Contact Center Tue, 16 Feb 2010 15:16:17 -0600 kstirtz 230832 at http://www.customerthink.com http://www.customerthink.com/blog/how_to_prevent_invisible_customers http://www.customerthink.com/blog/how_to_prevent_invisible_customers#comments Customer Experience Tue, 16 Feb 2010 13:15:52 -0600 kstirtz 230824 at http://www.customerthink.com http://www.customerthink.com/blog/t_mobile_vs_the_customer_round_five_the_wrap_up http://www.customerthink.com/blog/t_mobile_vs_the_customer_round_five_the_wrap_up#comments Service and Support Tue, 16 Feb 2010 09:16:02 -0600 kstirtz 230797 at http://www.customerthink.com http://www.customerthink.com/blog/three_things_you_can_do_to_improve_customer_service http://www.customerthink.com/blog/three_things_you_can_do_to_improve_customer_service#comments Service and Support Customer Experience Mon, 15 Feb 2010 15:16:50 -0600 kstirtz 230776 at http://www.customerthink.com http://www.customerthink.com/blog/how_to_make_customer_service_a_priority http://www.customerthink.com/blog/how_to_make_customer_service_a_priority#comments Service and Support Mon, 15 Feb 2010 13:15:10 -0600 kstirtz 230757 at http://www.customerthink.com http://www.customerthink.com/blog/t_mobile_vs_the_customer_round_four_getting_stood_up 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http://www.customerthink.com http://www.customerthink.com/blog/open_letter_to_david_allen http://www.customerthink.com/blog/open_letter_to_david_allen#comments Customer Experience Thu, 11 Feb 2010 09:22:34 -0600 kstirtz 230512 at http://www.customerthink.com http://www.customerthink.com/blog/whats_most_important http://www.customerthink.com/blog/whats_most_important#comments Service and Support Wed, 10 Feb 2010 15:18:41 -0600 kstirtz 230460 at http://www.customerthink.com http://www.customerthink.com/blog/is_your_luggage_getting_treated_better_by_airlines http://www.customerthink.com/blog/is_your_luggage_getting_treated_better_by_airlines#comments Service and Support Customer Experience Tue, 09 Feb 2010 18:16:22 -0600 kstirtz 230380 at http://www.customerthink.com http://www.customerthink.com/blog/recipe_for_a_great_customer_experience http://www.customerthink.com/blog/recipe_for_a_great_customer_experience#comments Customer Experience Mon, 08 Feb 2010 16:17:37 -0600 kstirtz 230298 at http://www.customerthink.com http://www.customerthink.com/blog/don_t_assume_everything_is_clear_to_your_customer http://www.customerthink.com/blog/don_t_assume_everything_is_clear_to_your_customer#comments Service and Support Fri, 05 Feb 2010 12:18:03 -0600 kstirtz 230088 at http://www.customerthink.com http://www.customerthink.com/blog/always_close_the_loop http://www.customerthink.com/blog/always_close_the_loop#comments Service and Support Thu, 04 Feb 2010 11:20:43 -0600 kstirtz 230016 at http://www.customerthink.com http://www.customerthink.com/blog/amazing_service_visitors_have_a_voice http://www.customerthink.com/blog/amazing_service_visitors_have_a_voice#comments Service and Support Voice of Customer Wed, 03 Feb 2010 17:19:13 -0600 kstirtz 229926 at http://www.customerthink.com http://www.customerthink.com/blog/what_promise_do_you_make_to_your_customers http://www.customerthink.com/blog/what_promise_do_you_make_to_your_customers#comments Service and Support Tue, 02 Feb 2010 19:18:12 -0600 kstirtz 229868 at http://www.customerthink.com http://www.customerthink.com/blog/attract_and_keep_customers_with_relevance http://www.customerthink.com/blog/attract_and_keep_customers_with_relevance#comments Customer Experience Tue, 02 Feb 2010 11:15:49 -0600 kstirtz 229826 at http://www.customerthink.com http://www.customerthink.com/blog/washing_our_hands_of_bad_customer_service http://www.customerthink.com/blog/washing_our_hands_of_bad_customer_service#comments Service and Support Mon, 01 Feb 2010 18:20:08 -0600 kstirtz 229767 at http://www.customerthink.com http://www.customerthink.com/blog/remember_the_basics http://www.customerthink.com/blog/remember_the_basics#comments Service and Support Customer Experience Mon, 01 Feb 2010 17:15:29 -0600 kstirtz 229753 at http://www.customerthink.com http://www.customerthink.com/blog/minnesota_auto_dealer_makes_a_bad_deal_worse http://www.customerthink.com/blog/minnesota_auto_dealer_makes_a_bad_deal_worse#comments Digital Marketing Fri, 29 Jan 2010 02:32:20 -0600 kstirtz 229587 at http://www.customerthink.com http://www.customerthink.com/blog/walking_my_talk http://www.customerthink.com/blog/walking_my_talk#comments Service and Support Fri, 22 Jan 2010 17:17:23 -0600 kstirtz 229282 at http://www.customerthink.com http://www.customerthink.com/blog/don_t_always_tell_your_customers_the_truth http://www.customerthink.com/blog/don_t_always_tell_your_customers_the_truth#comments Service and Support Wed, 20 Jan 2010 19:15:11 -0600 kstirtz 229186 at http://www.customerthink.com http://www.customerthink.com/node/229085 http://www.customerthink.com/node/229085#comments Service and Support Mon, 18 Jan 2010 17:17:53 -0600 kstirtz 229085 at http://www.customerthink.com