All posts by kstirtz
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Caribou Coffee Fails at Customer Service Recovery | Blog | 2011-09-12 | 684 | 0 | Service and Support, Customer Experience |
| Five Ways to Improve Customer Service Starting Today | Blog | 2011-06-19 | 891 | 0 | Service and Support |
| Don’t communicate. Conversate. | Blog | 2011-05-24 | 970 | 0 | Digital Marketing |
| Don’t leave customers hanging | Blog | 2011-05-08 | 1,063 | 0 | Digital Marketing |
| Social media advice: Get real or go home | Blog | 2011-05-03 | 1,061 | 0 | Digital Marketing, Social Business |
| Web Marketing Tip: Create a Free Resource | Blog | 2011-04-04 | 929 | 0 | Digital Marketing |
| How to claim and optimize your Google Places Listing – Resources | Blog | 2011-03-06 | 1,202 | 0 | Digital Marketing |
| What are the top local search directories? | Blog | 2011-03-02 | 1,171 | 0 | Digital Marketing |
| 10 Ways to Turn Online Reviews into More Loyal Customers | Blog | 2011-02-21 | 1,238 | 0 | Digital Marketing, Social Business |
| Google, Yelp et al, help you connect better with customers | Blog | 2011-02-07 | 1,107 | 0 | Service and Support, Digital Marketing |
| Get more customers with GetListed.org | Blog | 2011-02-06 | 846 | 0 | Digital Marketing |
| Is local search the new black? | Blog | 2011-01-15 | 1,052 | 0 | Social Business |
| Yelp can help local businesses get more customers. | Blog | 2011-01-13 | 975 | 0 | Customer Experience, Customer Loyalty |
| Google makes it official: Customer service matters | Blog | 2011-01-07 | 979 | 0 | Service and Support |
| Mitch Joel explains Web 2.0 (and why it matters) | Blog | 2010-11-05 | 1,224 | 0 | Digital Marketing, Social Business |
| Gitomer tells how to attract and keep customers with value | Blog | 2010-10-27 | 1,278 | 0 | Customer Loyalty |
| Target fails, Starbucks thrills in real world customer service | Blog | 2010-10-27 | 1,483 | 0 | Service and Support |
| Social media tools to save you time | Blog | 2010-10-19 | 1,026 | 0 | Social Business |
| Use Trust to increase customer loyalty | Blog | 2010-10-18 | 1,209 | 0 | Customer Loyalty |
| Is self service good for customer service? | Blog | 2010-10-14 | 1,412 | 1 | Service and Support |
| Freeziac brings customers back with fun experience | Blog | 2010-10-13 | 1,385 | 0 | Customer Experience |
| Customer loyalty is a two-way street | Blog | 2010-10-12 | 1,021 | 0 | Customer Loyalty |
| Expert offers 8 key customer service training tips | Blog | 2010-10-11 | 1,023 | 0 | Service and Support |
| T-Mobile floors loyal customer with amazing service recovery | Blog | 2010-10-11 | 1,108 | 0 | Service and Support, Customer Experience, Customer Loyalty |
| How good are you? | Blog | 2010-05-26 | 1,104 | 0 | Customer Experience, Customer Loyalty |
| Referrals increased by over 100% | Blog | 2010-05-25 | 1,085 | 0 | Customer Experience, Customer Loyalty |
| Make it easy for customers to leave and more will stay | Blog | 2010-05-18 | 193 | 0 | Customer Experience, Customer Loyalty |
| Forget labels | Blog | 2010-05-14 | 1,119 | 0 | Service and Support |
| Details keep your customers coming back | Blog | 2010-04-29 | 1,411 | 0 | Service and Support |
| The link between customer service and customer loyalty | Blog | 2010-04-28 | 1,181 | 1 | Service and Support, Customer Loyalty |
| Enough about me, let’s talk about me. | Blog | 2010-04-26 | 1,123 | 0 | Customer Experience |
| Know what your customers want | Blog | 2010-04-23 | 1,211 | 0 | Service and Support, Voice of Customer |
| Use faith and frustration to improve | Blog | 2010-04-21 | 855 | 0 | Leadership |
| How about 25% off your next order? | Blog | 2010-04-15 | 986 | 0 | Service and Support |
| Lessons from the “Southside Mafia” | Blog | 2010-04-14 | 813 | 0 | Leadership |
| Here’s the most important secret to success | Blog | 2010-04-09 | 799 | 0 | Service and Support |
| No one wants our business | Blog | 2010-04-07 | 943 | 0 | Service and Support, Customer Experience |
| How do your customers see your business? | Blog | 2010-04-06 | 828 | 0 | Customer Experience |
| Forget revenue. Focus on serving your customers well. | Blog | 2010-04-05 | 1,020 | 0 | Service and Support |
| Customer service jobs still growing. Is social media the cause? | Blog | 2010-04-01 | 1,241 | 0 | Service and Support, Social Business |
| Customer service training coming for New Jersey toll collectors | Blog | 2010-03-31 | 915 | 0 | Service and Support |
| Smart companies make customer feedback easy and convenient | Blog | 2010-03-29 | 1,216 | 0 | Voice of Customer |
| How you can create customer evangelists | Blog | 2010-03-29 | 898 | 0 | Customer Loyalty |
| Chicago Blackhawks beef up customer service with better fan feedback | Blog | 2010-03-28 | 980 | 0 | Voice of Customer |
| Misunderstanding is the natural state of our communication | Blog | 2010-03-26 | 1,137 | 0 | Leadership |
| Customer service tips for all of us | Blog | 2010-03-24 | 1,191 | 1 | Service and Support |
| 60 customer service tips for entrepreneurs | Blog | 2010-03-24 | 983 | 0 | Service and Support |
| Top 10 things you should NEVER say to a customer | Blog | 2010-03-23 | 1,581 | 0 | Customer Experience |
| Is social media driving Shamrock Shake surge? | Blog | 2010-03-17 | 1,670 | 0 | Social Business |
| Customer service tip: Don’t insult your customers | Blog | 2010-03-16 | 2,223 | 1 | Service and Support |
| Continental Airlines boosts customer service by cutting free food. Huh? | Blog | 2010-03-15 | 2,936 | 4 | Service and Support, Customer Experience |
| AT&T customer service employee saves customer's life | Blog | 2010-03-11 | 1,270 | 0 | Service and Support |
| Should you pay employees for better customer service? | Blog | 2010-03-05 | 1,901 | 3 | Leadership, Service and Support, Employee Engagement |
| Customer service and calorie counts | Blog | 2010-03-05 | 1,107 | 1 | Customer Experience |
| Google’s strength is offering value, engaging customers | Blog | 2010-03-04 | 2,361 | 1 | Digital Marketing, Customer Loyalty |
| Be the customer you’d want to work with | Blog | 2010-03-03 | 874 | 0 | Service and Support |
| Here’s what a London cabbie taught me about customer service | Blog | 2010-03-02 | 1,717 | 2 | Service and Support, Customer Experience |
| Social media drives customer service job growth | Blog | 2010-03-02 | 3,259 | 0 | Service and Support, Social Business |
| Customer service jobs on the rise | Blog | 2010-03-01 | 2,009 | 0 | Service and Support |
| Build Your Brand by Showing Not Telling | Blog | 2010-02-26 | 1,244 | 1 | Customer Experience |
| Connect with your customers on their terms | Blog | 2010-02-25 | 949 | 0 | Customer Experience |
| How to get amazing online reviews from your customers | Blog | 2010-02-24 | 853 | 0 | Social Business, Voice of Customer |
| For More Loyal Customers, Focus on What You Do Best | Blog | 2010-02-24 | 870 | 0 | Customer Loyalty |
| Ace Hardware aces out Home Depot in customer service survey | Blog | 2010-02-23 | 2,058 | 0 | Service and Support, Customer Experience |
| Multi-channel customer service study finds big companies failing | Blog | 2010-02-23 | 1,001 | 0 | Service and Support |
| 5 Steps to turn complaints into loyal customers | Blog | 2010-02-23 | 1,092 | 0 | Service and Support, Customer Loyalty |
| What might happen if you treated everyone well? | Blog | 2010-02-22 | 933 | 0 | Customer Experience |
| How to handle customer complaints | Blog | 2010-02-22 | 820 | 0 | Service and Support, Customer Experience |
| Top 10 Customer Service Books | Blog | 2010-02-19 | 1,548 | 0 | Service and Support |
| Burn Notice offers customer service lessons | Blog | 2010-02-18 | 1,418 | 0 | Service and Support |
| Amazing Customer Service Resource: Alltop | Blog | 2010-02-18 | 935 | 2 | Service and Support |
| In Customer Service the Little Things are Big | Blog | 2010-02-17 | 1,448 | 0 | Service and Support, Customer Experience |
| Airlines to customers: Stop complaining or we’ll pack up and go home! | Blog | 2010-02-17 | 1,169 | 1 | Customer Experience |
| Real people rock | Blog | 2010-02-16 | 888 | 0 | Service and Support, Contact Center |
| How to Prevent Invisible Customers | Blog | 2010-02-16 | 707 | 0 | Customer Experience |
| T-Mobile vs. the customer: Round five (the wrap-up) | Blog | 2010-02-16 | 750 | 0 | Service and Support |
| Three things you can do to improve customer service | Blog | 2010-02-15 | 795 | 0 | Service and Support, Customer Experience |
| How to make customer service a priority | Blog | 2010-02-15 | 2,508 | 0 | Service and Support |
| T-Mobile vs. the customer: Round four (getting stood-up) | Blog | 2010-02-15 | 948 | 0 | Service and Support |
| How to guarantee your customers come back | Blog | 2010-02-12 | 759 | 0 | Service and Support, Customer Loyalty |
| T-Mobile vs. the customer: Round three (the foul-up) | Blog | 2010-02-12 | 1,047 | 0 | Service and Support, Customer Experience |
| Never to part (with your customers) | Blog | 2010-02-11 | 698 | 0 | Service and Support |
| Open letter to David Allen | Blog | 2010-02-11 | 635 | 0 | Customer Experience |
| What’s most important? | Blog | 2010-02-10 | 852 | 0 | Service and Support |
| Is your luggage getting treated better by airlines? | Blog | 2010-02-09 | 723 | 0 | Service and Support, Customer Experience |
| Recipe for a great customer experience | Blog | 2010-02-08 | 922 | 0 | Customer Experience |
| Don’t assume everything is clear to your customer | Blog | 2010-02-05 | 1,163 | 0 | Service and Support |
| Always close the loop | Blog | 2010-02-04 | 1,469 | 0 | Service and Support |
| Amazing Service visitors have a voice | Blog | 2010-02-03 | 879 | 0 | Service and Support, Voice of Customer |
| What promise do you make to your customers? | Blog | 2010-02-02 | 880 | 0 | Service and Support |
| Attract and keep customers with relevance | Blog | 2010-02-02 | 906 | 0 | Customer Experience |
| Washing our hands of bad customer service | Blog | 2010-02-01 | 751 | 0 | Service and Support |
| Remember the basics | Blog | 2010-02-01 | 823 | 0 | Service and Support, Customer Experience |
| Minnesota auto dealer makes a bad deal worse | Blog | 2010-01-29 | 1,358 | 0 | Digital Marketing |
| Walking my talk… | Blog | 2010-01-22 | 1,091 | 0 | Service and Support |
| Don’t always tell your customers the truth | Blog | 2010-01-20 | 1,372 | 0 | Service and Support |
| Be grouchy on your own time | Blog | 2010-01-18 | 153 | 0 | Service and Support |
| Do you find this as funny as I do? | Blog | 2010-01-12 | 901 | 0 | Digital Marketing |
| President Obama offers useful customer service lesson | Blog | 2010-01-08 | 1,015 | 0 | Service and Support |
| Give your customer a cookie | Blog | 2010-01-07 | 1,089 | 0 | Service and Support |
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