All content posted by barry_trailer http://www.customerthink.com/user_content/23 All Content for a User en Metrics That Matter http://www.customerthink.com/blog/metrics_that_matter http://www.customerthink.com/blog/metrics_that_matter#comments Sales Performance Mon, 15 Mar 2010 11:20:52 -0500 barry_trailer 232150 at http://www.customerthink.com Start-Ups and Other Adventures http://www.customerthink.com/blog/start_ups_and_other_adventures http://www.customerthink.com/blog/start_ups_and_other_adventures#comments Sales Performance Tue, 02 Mar 2010 15:36:00 -0600 barry_trailer 231537 at http://www.customerthink.com What is Sales 2.0? http://www.customerthink.com/article/what_is_sales_2_0 http://www.customerthink.com/article/what_is_sales_2_0#comments Sales Performance Social Business Fri, 05 Jun 2009 00:00:00 -0500 barry_trailer 217560 at http://www.customerthink.com Getting Ready for 2009 http://www.customerthink.com/blog/getting_ready_2009 http://www.customerthink.com/blog/getting_ready_2009#comments Sales Performance Customer Loyalty Customer Strategy Chief Customer Officer Organization Alignment Tue, 02 Dec 2008 16:18:04 -0600 barry_trailer 206042 at http://www.customerthink.com Faster, Higher, Stronger: Just Shouting "Sell More" Won't Cut It http://www.customerthink.com/blog/shouting_sell_more_wont_cut_it http://www.customerthink.com/blog/shouting_sell_more_wont_cut_it#comments Sales Performance Performance Management Performance Metrics Chief Customer Officer Organization Alignment Thu, 04 Sep 2008 10:25:04 -0500 barry_trailer 202251 at http://www.customerthink.com Technology Is Important to Exceeding in Sales, but the Question Is "How Important?" http://www.customerthink.com/blog/technology_important_exceeding_sales http://www.customerthink.com/blog/technology_important_exceeding_sales#comments Sales Performance Customer Strategy Chief Information Officer Technology Implementation Tue, 08 Jul 2008 17:31:04 -0500 barry_trailer 199526 at http://www.customerthink.com Transition in the Contact Center: To Sell or Not to Sell? http://www.customerthink.com/blog/transition_contact_center_sell_or_not_sell http://www.customerthink.com/blog/transition_contact_center_sell_or_not_sell#comments CxO Leadership Large Enterprise Digital Marketing Sales Performance Service and Support Midsize Business Computers / Technology Contact Center Customer Loyalty Fast-Moving Consumer Goods Financial Services Chief Customer Officer Retail Sales Tue, 06 May 2008 15:47:37 -0500 barry_trailer 3564 at http://www.customerthink.com Your Strategic Account Plan: Do You Have One? Can You Find It? http://www.customerthink.com/blog/your_strategic_account_plan http://www.customerthink.com/blog/your_strategic_account_plan#comments Sales Performance Enterprise Technology Performance Management Customer Strategy Chief Information Officer Tue, 04 Mar 2008 12:02:27 -0600 barry_trailer 3191 at http://www.customerthink.com Are You Linked In? Selling Meets Social Networking http://www.customerthink.com/blog/are_you_linked_selling_social_networking http://www.customerthink.com/blog/are_you_linked_selling_social_networking#comments Digital Marketing Sales Performance Social Business Chief Customer Officer Tue, 08 Jan 2008 11:06:44 -0600 barry_trailer 2856 at http://www.customerthink.com Hot Tip and a FREE Pass to the Sales 2.0 Conference! http://www.customerthink.com/blog/hot_tip_pass_sales_20_conference http://www.customerthink.com/blog/hot_tip_pass_sales_20_conference#comments Digital Marketing Sales Performance Performance Management Small Business Chief Customer Officer Chief Information Officer Fri, 02 Nov 2007 19:55:45 -0500 barry_trailer 2532 at http://www.customerthink.com Embrace Sales 2.0, or Be Left in the Dust http://www.customerthink.com/article/embrace_sales_2_0_be_left_dust http://www.customerthink.com/article/embrace_sales_2_0_be_left_dust#comments Sales Performance Social Business Performance Management Performance Metrics Mon, 22 Oct 2007 08:00:00 -0500 barry_trailer 2466 at http://www.customerthink.com Excuses To Visit Great Places! http://www.customerthink.com/blog/excuses_to_visit_great_places http://www.customerthink.com/blog/excuses_to_visit_great_places#comments Sales Performance Social Business Thu, 30 Aug 2007 00:10:01 -0500 barry_trailer 2149 at http://www.customerthink.com More on Virgin America http://www.customerthink.com/blog/more_on_virgin_america http://www.customerthink.com/blog/more_on_virgin_america#comments Sales Performance Customer Experience Customer Loyalty Transportation / Travel / Leisure Mon, 27 Aug 2007 21:48:22 -0500 barry_trailer 2134 at http://www.customerthink.com Great Start With Virgin America http://www.customerthink.com/blog/great_start_with_virgin_america http://www.customerthink.com/blog/great_start_with_virgin_america#comments Digital Marketing Sales Performance Service and Support Customer Experience Customer Loyalty Chief Information Officer Transportation / Travel / Leisure Tue, 21 Aug 2007 16:12:44 -0500 barry_trailer 2102 at http://www.customerthink.com Bright New Crop of Sales Graduates http://www.customerthink.com/blog/bright_new_crop_of_sales_graduates http://www.customerthink.com/blog/bright_new_crop_of_sales_graduates#comments Sales Performance Education Small Business Wed, 09 May 2007 15:59:58 -0500 barry_trailer 1241 at http://www.customerthink.com Customer Surveys Can Be Short and Effective—and Build Loyalty at the Sales Level http://www.customerthink.com/article/customer_surveys_short_effective_build_loyalty http://www.customerthink.com/article/customer_surveys_short_effective_build_loyalty#comments Sales Performance Customer Analytics Customer Loyalty Performance Management Performance Metrics Chief Customer Officer Customer Information Architecture Hospitality / Entertainment Transportation / Travel / Leisure Mon, 23 Apr 2007 08:00:00 -0500 barry_trailer 1090 at http://www.customerthink.com Whither "Sales?" http://www.customerthink.com/blog/whither_sales http://www.customerthink.com/blog/whither_sales#comments Sales Performance Service and Support Mon, 16 Apr 2007 11:10:19 -0500 barry_trailer 902 at http://www.customerthink.com When Technology Is an Enabler, Telesales Improves http://www.customerthink.com/article/when_technology_is_enabler_telesales_improves http://www.customerthink.com/article/when_technology_is_enabler_telesales_improves#comments Sales Performance Chief Information Officer Organization Alignment Technology Implementation Mon, 25 Sep 2006 00:00:00 -0500 barry_trailer 42 at http://www.customerthink.com Effectiveness Versus Efficiency: What Happens When Your Sales Productivity Is Maxed Out? http://www.customerthink.com/article/effectiveness_efficiency_sales_productivity http://www.customerthink.com/article/effectiveness_efficiency_sales_productivity#comments Sales Performance Organization Alignment Mon, 11 Sep 2006 00:00:00 -0500 barry_trailer 26 at http://www.customerthink.com Does Customer-Centric Selling Really Pay Off? http://www.customerthink.com/article/does_customer_centric_selling_really_pay http://www.customerthink.com/article/does_customer_centric_selling_really_pay#comments Sales Performance Customer Experience Performance Management Customer Strategy Performance Metrics Tue, 05 Sep 2006 00:00:00 -0500 barry_trailer 434 at http://www.customerthink.com If Your Employees Get No Satisfaction, Watch Out: A Lesson From Herzberg http://www.customerthink.com/article/herzberg_your_employees_must_get_satisfaction http://www.customerthink.com/article/herzberg_your_employees_must_get_satisfaction#comments CxO Leadership Sales Performance Customer Strategy Chief Customer Officer Organization Alignment Experience and Process Design Mon, 10 Jul 2006 02:00:00 -0500 barry_trailer 119 at http://www.customerthink.com How Do You Design a Customer-Oriented Sales Compensation Plan? http://www.customerthink.com/article/design_customer_oriented_sales_compensation http://www.customerthink.com/article/design_customer_oriented_sales_compensation#comments CxO Leadership Sales Performance Performance Metrics Chief Customer Officer Organization Alignment Mon, 17 Apr 2006 02:00:00 -0500 barry_trailer 120 at http://www.customerthink.com Can Sales and Service Play Nice? Of Course http://www.customerthink.com/article/can_sales_service_play_nice_of_course http://www.customerthink.com/article/can_sales_service_play_nice_of_course#comments CxO Leadership Sales Performance Service and Support Customer Experience Customer Strategy Chief Customer Officer Organization Alignment Experience and Process Design Technology Implementation Tue, 04 Oct 2005 02:00:00 -0500 barry_trailer 265 at http://www.customerthink.com Sales Performance Is Up—But at a Price http://www.customerthink.com/article/sales_performance_up_but_at_a_price http://www.customerthink.com/article/sales_performance_up_but_at_a_price#comments Sales Performance Customer Strategy Performance Metrics Organization Alignment Technology Implementation Tue, 22 Mar 2005 00:00:00 -0600 barry_trailer 663 at http://www.customerthink.com