All posts by william_band
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| Transform Business Processes For Breakthrough Customer Experiences | Blog | 2012-01-10 | 435 | 0 | Enterprise Technology, Customer Process |
| The Top Thirteen Customer Management Trends for 2012 | Blog | 2012-01-03 | 2,582 | 1 | Social Business, Customer Experience, Enterprise Technology |
| CRM And BPM Solutions Converge To Domesticate Untamed Customer Processes | Blog | 2011-12-20 | 600 | 0 | Enterprise Technology, Customer Process |
| Corporate culture clash looms with Oracle's acquisition of RightNow | Blog | 2011-10-24 | 661 | 0 | Enterprise Technology |
| Are CRM Solutions Soon To Be Displaced By Dynamic BPM? | Blog | 2011-10-13 | 656 | 0 | Enterprise Technology, Customer Process |
| Four Ways To Deliver Breakthrough Customer Experiences | Blog | 2011-09-07 | 558 | 0 | Customer Experience |
| 50 Best Practices For Implementing Mobile CRM | Blog | 2011-08-23 | 1,100 | 0 | Service and Support, Enterprise Technology |
| Welcome The Age Of The Customer — Look At Processes From the Outside In | Blog | 2011-08-08 | 1,859 | 0 | Leadership, Service and Support, Social Business, Customer Analytics, Customer Experience, Voice of Customer, Customer Process |
| Add Voice Of The Customer And Social Metrics To Track CRM Success | Blog | 2011-06-09 | 815 | 0 | Enterprise Technology, Voice of Customer |
| Adopt Mobile CRM Best Practices Now | Blog | 2011-05-23 | 1,044 | 0 | Digital Marketing, Enterprise Technology |
| CRM Meets BPM To Deliver Better Customer Experiences | Blog | 2011-04-27 | 1,467 | 0 | Enterprise Technology |
| More Use-Cases Emerge Spotlighting The Value of Social CRM | Blog | 2011-03-03 | 1,071 | 0 | Social Business, Enterprise Technology |
| The Top Twelve Customer Management Trends for 2011 | Blog | 2010-12-29 | 4,484 | 0 | Sales Performance, Service and Support, Social Business, Customer Experience, Enterprise Technology, Voice of Customer, Customer Process |
| Eight Ways You Can Increase User Adoption of CRM Solutions | Blog | 2010-12-08 | 1,625 | 1 | Service and Support, Enterprise Technology |
| How Well Does Your Organization Stack Up Against CRM Best Practices? | Blog | 2010-11-08 | 1,572 | 0 | Enterprise Technology, Customer Strategy, Performance Metrics, Employee Engagement, Technology Implementation |
| Six Benchmarks To Help Scope Your CRM Project | Blog | 2010-09-01 | 1,859 | 0 | Service and Support |
| Top Twelve Evaluation Criteria For CRM Professional Services Selection | Blog | 2010-08-19 | 2,320 | 1 | Enterprise Technology |
| Eight Tips For Negotiating The Best Contract With A CRM “Cloud” Vendor | Blog | 2010-08-08 | 2,727 | 1 | Enterprise Technology |
| The Inside Scoop On How The CRM Vendors Stack Up | Blog | 2010-06-29 | 3,146 | 0 | Enterprise Technology |
| The Five Old School Fundamentals For CRM Success | Blog | 2010-05-19 | 1,868 | 1 | Service and Support, Customer Experience |
| Top Evaluation Criteria For Reducing CRM Vendor Selection Risk | Blog | 2010-04-23 | 3,457 | 1 | Enterprise Technology |
| Podcast: The Top Six Ways to Get Value From Your CRM Deployment | Blog | 2010-03-20 | 1,366 | 0 | Enterprise Technology, Technology Implementation |
| The Five Things You Must Do Immediately To Succeed With CRM | Blog | 2010-02-17 | 2,269 | 1 | Enterprise Technology, Customer Process, Performance Metrics, Employee Engagement, Technology Implementation |
| Seven Steps To Social CRM Success | Blog | 2010-01-06 | 3,077 | 2 | Social Business |
| The Top Eight Customer Management Trends For 2010 | Article | 2009-12-13 | 17,879 | 9 | Enterprise Technology |
| The Extended CRM Application Ecosystem: Value, Risk and the Future of Social CRM | Article | 2009-08-13 | 9,522 | 3 | Leadership, Sales Performance, Service and Support, Digital Marketing, Social Business, Contact Center, Customer Experience, Enterprise Technology, Voice of Customer, Web Analytics, Chief Customer Officer, Chief Information Officer, Customer Information Architecture |
| How to Spot CRM Hazards Before They Sink Your Program | Blog | 2009-02-09 | 3,330 | 3 | Chief Customer Officer, Chief Information Officer, Technology Implementation |
| Is 2009 the Right Time to Upgrade Your CRM Technology Platform? | Blog | 2009-01-12 | 3,406 | 1 | Enterprise Technology, Chief Information Officer |
| Six Ways to Unlock Value From CRM in a Down Economy | Blog | 2008-12-09 | 3,487 | 0 | Customer Process, Customer Strategy, Chief Customer Officer, Chief Information Officer, Employee Engagement, Technology Implementation |
| Enrich Your Customer Data Diet to Raise Your Customer IQ | Blog | 2008-11-11 | 2,554 | 0 | Customer Analytics, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| How to Build Customer Loyalty in a Recession | Blog | 2008-10-14 | 9,041 | 3 | Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| 38 CRM Metrics to Keep Your Organization on Track | Blog | 2008-09-09 | 10,033 | 2 | Performance Management, Performance Metrics, Chief Customer Officer, Chief Information Officer |
| The Four Steps to Customer-Centricity | Blog | 2008-08-07 | 3,741 | 2 | Leadership, Customer Strategy, Chief Customer Officer, Employee Engagement |
| Make IT a Brand Enhancer, Not a Brand Destroyer | Blog | 2008-07-14 | 2,585 | 0 | Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| The Four Questions You Must Answer to Get Funding for CRM Projects | Blog | 2008-06-10 | 2,409 | 0 | Leadership, Chief Customer Officer, Chief Information Officer |
| Executives Give Their Customer Service Capabilities a Failing Grade | Blog | 2008-05-13 | 2,229 | 1 | Service and Support, Contact Center, Customer Experience, Chief Customer Officer, Chief Information Officer |
| The High-Performance Brand Is Built Upon High-Performance Leadership | Blog | 2008-04-08 | 2,304 | 0 | Leadership, Sales Performance, Service and Support, Digital Marketing, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| Who's in Charge of Your Strategy for Engaging the New Social Consumer? | Blog | 2008-03-11 | 2,553 | 3 | Digital Marketing, Customer Experience, Customer Strategy, Chief Customer Officer |
| Help Employees Grok Customers | Blog | 2008-02-12 | 2,430 | 3 | Sales Performance, Voice of Customer, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| You Need New CRM Solutions To Keep Pace With the New Social Consumer | Blog | 2008-01-17 | 3,064 | 4 | Social Business, Enterprise Technology, Chief Customer Officer, Chief Information Officer |
MarketPlace
Drive customer loyalty, empower support teams, and reduce costs. Get social.
[Feb 22] Guest speakers from Forrester Research, Allscripts, and CustomerThink will discuss market trends and research on social customer service strategies, as well as proven tactics from the trenches. Join the live webcast on Feb 22 at 10am Pacific (1pm EST).
Global Customer Experience Management (CEM) Certification Program
[March 13-14, Paris] An internationally recognized program with proven track record of success - being run for 33 times in 13 cities with attendees from 50 countries, the program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Limited offer: USD300 early bird discount.
10 Steps to a Single Customer View
Linking customer data across department databases and business units improves business intelligence, customer profiling, and customer management. This paper outlines 10 steps to improve the quality of customer contact data, including physical mail, email, and telephone information.
Featured Links
|
The leader in customer relationship management and cloud computing. |
Strategic Roadmap for Digital Marketing Free e-book (no reg required). 15 articles by digital marketing thought leaders. |
CEM Training and Certification Patent-pending methodologies combine the art and science of Customer Experience Management. |
Get your event or resource listed in the MarketPlace, reaching 200,000 business leaders monthly.
For more information, contact
CustomerThink advertising sales.
Loading
Follow CustomerThink
Featured Resources
New Syndicated Blogs
Top 10 Authors of 2011
- Stan Phelps, Synergy Events
- Dave Brock, Partners In EXCELLENCE
- Nick Stamoulis, Brick Marketing
- Cheryl Hanna, Service Untitled
- Matt Heinz, Heinz Marketing Inc
- Bob Thompson, CustomerThink Corp.
- Maz Iqbal, Dynamica Consulting Group
- Bob Apollo, Inflexion-Point
- Jacob Morgan, Chess Media Group
- Jesse Noyes, Eloqua