All content posted by randy_saunders http://www.customerthink.com/user_content/22 All Content for a User en The Primary Source of Agent and Customer Frustration? It’s the Desktop. http://www.customerthink.com/blog/desktop_source_agent_customer_frustration http://www.customerthink.com/blog/desktop_source_agent_customer_frustration#comments Service and Support Contact Center Customer Experience Customer Strategy Experience and Process Design Thu, 05 Feb 2009 12:22:27 -0600 randy_saunders 210533 at http://www.customerthink.com Kroger Loyalty Card Could Save Your Life http://www.customerthink.com/blog/kroger_loyalty_card_could_save_your_life http://www.customerthink.com/blog/kroger_loyalty_card_could_save_your_life#comments Digital Marketing Service and Support Contact Center Customer Analytics Customer Experience Customer Loyalty Customer Strategy Chief Customer Officer Chief Information Officer Technology Implementation Retail Sales Sat, 05 Jul 2008 15:12:28 -0500 randy_saunders 199408 at http://www.customerthink.com New Ventana Research Benchmark Reveals Slow Customer Experience Management Adoption http://www.customerthink.com/blog/nventana_research_slow_cem_adoption http://www.customerthink.com/blog/nventana_research_slow_cem_adoption#comments Digital Marketing Service and Support Contact Center Customer Experience Customer Strategy Chief Customer Officer Chief Information Officer Technology Implementation Thu, 26 Jun 2008 13:03:34 -0500 randy_saunders 199110 at http://www.customerthink.com Service Is Marketing http://www.customerthink.com/blog/service_marketing http://www.customerthink.com/blog/service_marketing#comments Digital Marketing Service and Support Customer Experience Customer Strategy Chief Customer Officer Organization Alignment Wed, 25 Jun 2008 09:58:03 -0500 randy_saunders 199018 at http://www.customerthink.com How to Be a Customer Experience Standout http://www.customerthink.com/article/how_to_be_a_customer_experience_standout http://www.customerthink.com/article/how_to_be_a_customer_experience_standout#comments CxO Leadership Digital Marketing Customer Experience Customer Loyalty Chief Customer Officer Mon, 02 Oct 2006 02:00:00 -0500 randy_saunders 43 at http://www.customerthink.com