All posts by randy_saunders
| Title | Type |
Date |
Views | Comments | Categories |
|---|---|---|---|---|---|
| The Primary Source of Agent and Customer Frustration? It’s the Desktop. | Blog | 2009-02-05 | 1,861 | 0 | Service and Support, Contact Center, Customer Experience, Customer Process, Customer Strategy |
| Kroger Loyalty Card Could Save Your Life | Blog | 2008-07-05 | 4,206 | 0 | Service and Support, Digital Marketing, Contact Center, Customer Analytics, Customer Experience, Customer Loyalty, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation, Retail Sales |
| New Ventana Research Benchmark Reveals Slow Customer Experience Management Adoption | Blog | 2008-06-26 | 2,109 | 0 | Service and Support, Digital Marketing, Contact Center, Customer Experience, Customer Strategy, Chief Customer Officer, Chief Information Officer, Technology Implementation |
| Service Is Marketing | Blog | 2008-06-25 | 1,849 | 2 | Service and Support, Digital Marketing, Customer Experience, Customer Strategy, Chief Customer Officer, Employee Engagement |
| How to Be a Customer Experience Standout | Article | 2006-10-01 | 2,296 | 0 | Leadership, Digital Marketing, Customer Experience, Customer Loyalty, Chief Customer Officer |
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10 Steps to a Single Customer View
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