All content posted by azell http://www.customerthink.com/user_content/2197 All Content for a User en Don't Drop Customer-Centric Programs Just Because They Don't Fit the System http://www.customerthink.com/article/dont_drop_customer_centric_programs http://www.customerthink.com/article/dont_drop_customer_centric_programs#comments Sales Performance Customer Experience Customer Loyalty Customer Strategy Chief Customer Officer Chief Information Officer Organization Alignment Technology Implementation Fri, 24 Oct 2008 00:00:00 -0500 azell 204012 at http://www.customerthink.com You Can Craft a Commission Plan to Make Reps and Managers Winners http://www.customerthink.com/article/craft_commission_win_sales_reps_company http://www.customerthink.com/article/craft_commission_win_sales_reps_company#comments Sales Performance Customer Experience Performance Management Performance Metrics Chief Customer Officer Organization Alignment Retail Sales Fri, 26 Sep 2008 05:00:00 -0500 azell 203049 at http://www.customerthink.com The Wedding Registry: Automation Killed an Age-Old Focus on the Customer http://www.customerthink.com/article/automation_kill_customer_focus http://www.customerthink.com/article/automation_kill_customer_focus#comments Sales Performance Service and Support Customer Strategy Chief Customer Officer Chief Information Officer Organization Alignment Technology Implementation Retail Sales Mon, 04 Aug 2008 07:58:00 -0500 azell 200205 at http://www.customerthink.com Sales Technology Should Help Customers Help Their Customers http://www.customerthink.com/article/sales_technology_customers_help_customers http://www.customerthink.com/article/sales_technology_customers_help_customers#comments Sales Performance Customer Analytics Customer Loyalty Customer Strategy Chief Customer Officer Chief Information Officer Technology Implementation Retail Sales Mon, 30 Jun 2008 07:59:00 -0500 azell 199041 at http://www.customerthink.com For Your Business To Thrive, Concentrate on All Three Types of Customers http://www.customerthink.com/article/business_thrive_three_customers http://www.customerthink.com/article/business_thrive_three_customers#comments Sales Performance Service and Support Customer Strategy Chief Customer Officer Organization Alignment Retail Sales Mon, 02 Jun 2008 07:59:00 -0500 azell 197588 at http://www.customerthink.com Make It Clear to Employees What You Expect of Them—and Your Business Will Benefit http://www.customerthink.com/article/tell_employees_what_you_expect http://www.customerthink.com/article/tell_employees_what_you_expect#comments CxO Leadership Chief Customer Officer Organization Alignment Retail Sales Mon, 18 Feb 2008 08:00:00 -0600 azell 3045 at http://www.customerthink.com The Little Things Count When You Recognize Your Employees as Company Ambassadors http://www.customerthink.com/article/little_things_count_employee_ambassadors http://www.customerthink.com/article/little_things_count_employee_ambassadors#comments Digital Marketing Customer Experience Performance Management Chief Customer Officer Organization Alignment Mon, 11 Feb 2008 07:59:00 -0600 azell 3005 at http://www.customerthink.com What You Get Out of Viral Media Depends on What You Put Into It ... Remind You of Anything? http://www.customerthink.com/article/you_get_viral_media_what_put_in http://www.customerthink.com/article/you_get_viral_media_what_put_in#comments Sales Performance Social Business Chief Customer Officer Mon, 21 Jan 2008 07:59:00 -0600 azell 2903 at http://www.customerthink.com